2020 Chrysler Pacifica Recalls, Ratings & Complaints

Incident: June 1, 2026 · Filed: October 23, 2026

File an Immediate NHTSA Safety Complaint (Do This Tonight) The vehicle intermittently stalls completely while decelerating or braking at low speeds when the engine is warm. The dashboard flashes an ACC/FCW warning as the engine dies. This requires a full shift into Park to restart in active traffic, creating an imminent crash hazard. The vehicle has only 26,000 miles. Chrysler Case #98023933 is refusing to authorize diagnostic flight data logging or precautionary repairs because the dealer cannot immediately replicate it." •

Incident: August 18, 2026 · Filed: October 22, 2026

My 2020 Chrysler Pacifica Plug-In Hybrid (VIN [XXX]) is covered by safety recall NHTSA 26V-362 / FCA 52D (shown as "Recall Incomplete" on NHTSA's VIN lookup as of October 17, 2026), high-voltage battery fire risk. FCA advises owners not to charge the vehicle and to park it outside, away from structures, until it is repaired. FCA's dealer notice states the remedy for 2020-2021 model-year vehicles became available June 12, 2026. Shortly before drop-off, the vehicle's electronics began failing intermittently; no battery warning messages appeared and there was no fire. I purchased the vehicle from Clay Cooley CJD Ram (Irving, TX) on November 27, 2020. I presented it to Meador Chrysler Dodge Jeep Ram, Fort Worth, TX on August 18, 2026 (repair order [XXX]) for this recall. As of [XXX], 65 days later, the recall repair has not been completed and the vehicle has not been returned. The dealer has provided no status updates. The dealer provided a loaner that is far below the Pacifica in quality, with much worse fuel economy. Under 49 U.S.C. 30120(c), failure to repair within 60 days after presentation is prima facie evidence of failure to repair within a reasonable time. I request that NHTSA look into FCA's remedy timeliness and parts availability for this campaign, including replacement battery packs, which FCA's remedy instructions say are ordered through its STAR Center only after approval, and whether FCA has met its remedy obligations for this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: September 27, 2026 · Filed: October 15, 2026

While standing sideways, my left shoulder towards the rear of the car, I pushed the open hatch button. The automatic door began to rise and lifted me up and tossed me against some metal furniture that was behind the car, in the parking lot of a deli. It was over in a second, I couldn't step out of the way because I was holding two bags of firewood, one in each hand, and there was a tall curb, say ten inches high that prevented me from moving quickly out of the way. The automatic return function failed and the power gate just lifted me off my feet and I landed badly on the metal stadium type chairs severely injuring my ribs. It took me a minute to compose myself and rise, shut the hatch and hobble to the drivers door and drive home. The next day I tested the auto return function on the hatch and with the smallest amount of resistance it worked, and auto reversed and closed, multiple times. I could not and can not repeat the failure. I weigh over 250 pounds and am amazed that the hydraulics had that much force to be able to lift me off my feet. My ribs still hurt 2 weeks later but are definitely on the mend. No one witnessed the accident, it may have been captured on video at the store? I have not taken the vehicle anywhere for testing. I believe it may have been raining lightly.

Incident: July 31, 2026 · Filed: September 14, 2026

I took my 2020 Chrysler Pacifica Hybrid (VIN: [XXX]) to Sames Bastrop Chrysler Dodge Jeep Ram in [XXX], to have Safety Recall 52D performed on the high-voltage battery. Prior to bringing the van in, the vehicle was driving and charging completely normally with no charging errors. Sames performed the recall software update to the Battery Pack Control Module (BPCM) under Recall 52D, but their diagnostic scan logged an active high-voltage fault code (DTC P0E15-00 for the battery pack coolant heater) and a stored bypass valve code (DTC P0E7C-00). Despite these active thermal management codes showing up in their system, the technician marked the vehicle as passed and returned it to me. After driving the van home the vehicle completely refused to charge on my very first attempt at home. The dashboard displayed a "Service Battery" warning message, and the charging system has been completely locked out ever since. This is a serious safety concern because the high-voltage battery recall was issued specifically to prevent battery fires and thermal runaway caused by internal cell defects. Returning a hybrid vehicle with an active thermal management failure during a fire-related recall leaves the battery vulnerable to overheating and disables the charging safety systems. The van was returned to [XXX], where it has sat for over a month. Sames initially stated that Stellantis was refusing to cover the battery replacement even though federal law requires safety recall remedies to be completed free of charge regardless of mileage. The charging failure and trouble codes have been confirmed by the dealership under Repair Order #XXX. I have also opened an active corporate case directly with the manufacturer under Stellantis Case #XXX, and Sames has provided a temporary rental vehicle through Enterprise while this is investigated. The van and all of its original high-voltage components are currently in the service bay at [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: September 12, 2026 · Filed: September 13, 2026

I was about to pull out into a main road with my 3 kids in the car, and my steering wheel locked up and became impossible to drive, had to quickly reverse and could not make it home. I then received an error message on my dash saying power steering unavailable, service requested. The car only has 118,000 miles on it.

Incident: August 15, 2026 · Filed: September 8, 2026

I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed to the dealer. After 2 weeks of testing, the dealer reported, “When your vehicle was initially checked in, the following trouble codes were present: 5 BPCM FAULT CODES P1A21-00, P1D43-00, P1C01-00, P1A2A-00, and P1A29-00. We have completed Recall Y40.” The repair tech said they expected the engine to lose power again at some point and I would need to have it towed in again to be repaired then. The repairs made so far are only software updates, no hardware has been repaired because the dealer said the errors didn’t recur after they reset the system. I have elevated the issue with the dealer and am awaiting a response. I am concerned based on the error codes and technician information that my vehicle is still at risk of catching fire at any time or experiencing another catastrophic loss of power if the faulty hardware is not replaced.

Incident: September 6, 2026 · Filed: September 7, 2026

Our family was driving and our teen in the third row said his seatbelt came apart. We pulled over to inspect. He was in the third row driver side seat. The stitching for the seatbelt and the seat had disintegrated. There is a sticky residue but no stitching. The leather is in pieces and the seatbelt is unusable. This vehicle is used for family transport so there is no known cause as to why this would have happened. The middle seatbelt stitching is also disintegrating

Incident: July 29, 2026 · Filed: September 1, 2026

We own a 2020 Chrysler Pacifica Hybrid that had been operating without any significant issues for approximately six years. Recently, the vehicle was subject to a recall involving the charging system, and we brought it to the dealership to have the recall work completed. Nine days after the recall service, the vehicle would not start and displayed a “Service Charging System” error message. The dealership arranged to have the vehicle towed back for evaluation. They kept the vehicle for approximately a week and a half but ultimately stated that they were unable to identify any problem. We were charged $200 for the diagnostic evaluation, and our insurance covered the cost of the tow. Approximately 10 days after receiving the vehicle back from the dealership, it again failed to start and displayed the same “Service Charging System” error. Given that we had no significant issues with the vehicle for approximately six years and that this problem began only nine days after the recall work was performed—and has now occurred twice—we are very concerned that the issue may be related to the recall service or that the underlying problem was not identified during the dealership’s initial evaluation.

Incident: May 27, 2026 · Filed: August 26, 2026

Vehicle has suffered from electrical issues since 2023 with effects to front windows causing window to reverse down when trying to roll up, radio malfunctions that is a known Chrysler issue that removes the ability to control rear entertainment center from front screen leaving the feature unusable with small children in the rear for long periods of time, rear cross traffic warning detection malfunctioning and not making audible alarms or warning with vehicles and pedestrians behind vehicle, loud noises when braking that according to Chrysler TA is potentially the ABS system wanting to engage but didn't, electrical shorts causing intermittent surging of interior lights - slower functioning of sliding doors - shorted out multiple window washer pump systems leading to replacement - lane departure system malfunctioning causing vehicle to drastically steer vehicle towards a curbed center island in which I as the driver had to manipulate the wheel to avoid crashing - passenger slider door at time malfunctions causing the door to repeatedly open and close on it's own and also open on its own while vehicle was underway in reverse - blind spot monitoring system malfunctioning at times to not warn of vehicles in blind spot - vehicle stalled twice with check engine light on but no recorded data in computer of the events ever occurring. All of these issues have been inspected under both factory warranty and extended Mopar warranty with service department stating they could not replicate the error and no further investigation or diagnosing was completed. After "repair attempts" were made the malfunctions reoccurred with another service appointment being needed and more electrical errors happening over time. Per service department there were no DTC or check engine lights for our malfunctions, however years later they finally admitted there had been DTC logs but were ignored and not diagnosed. We feel the safety of our family and public are at great safety risk from the failures.

Incident: June 19, 2026 · Filed: July 30, 2026

Backup camera goes in and out and then blue.