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NHTSA campaign 20V191000 · Chrysler campaign W30-W37

Chrysler (FCA US LLC) Recall 20V-191: Rearview Image Can Remain on Display/FMVSS 111

NHTSA recall 20V191000 (Chrysler campaign W30-W37) was reported by Chrysler (FCA US LLC) on September 10, 2020, with 319,610 vehicles potentially affected (per NHTSA). NHTSA's record lists the Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee and more for model years 2019–2020. Owners were notified on April 27, 2020, per NHTSA.

Updated daily from NHTSA's recall files

Is my vehicle included?

This page lists, by model year, the vehicles NHTSA's recall record names for campaign 20V191000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.

To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.

Free VIN check: decode a VIN to see its year, make and model.

Key facts

NHTSA campaign
20V191000 (also written 20V-191 or 20V191)
Filed by
Chrysler (FCA US LLC)
Chrysler campaign number
W30-W37
Report received
Potentially affected
319,610 vehicles (per NHTSA)
Component
Back Over Prevention — Sensing System — Camera
Owners notified
Safety standard
FMVSS 111

Repair completion: 99.14% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)

NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.

Vehicles listed for this recall

NHTSA's recall record lists these vehicles for recall 20V191000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.

Chrysler

All Chrysler recalls

Dodge

All Dodge recalls

Jeep

All Jeep recalls

Ram

All Ram recalls

NHTSA's recall notice

As NHTSA's recall record states it for campaign 20V191000.

Defect description

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Safety consequence

The lingering rearview image can distract the driver, increasing the risk of a crash.

Manufacturer remedy

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Sources

Official NHTSA notice for recall 20V191000

Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.