2020 Jeep Cherokee Recalls, Ratings & Complaints

Incident: November 6, 2025 · Filed: October 25, 2026

While driving my 2020 Jeep Cherokee Limited (VIN: [XXX]), the “Service 4WD” warning light illuminated on the dashboard. The vehicle was taken to Garavel Chrysler Jeep Dodge Ram ([XXX]) on XXX at 84,458 miles for diagnosis. The dealer scanned the vehicle and found active diagnostic trouble code C14A7-97 – PTU Motor – Component or System Operation Obstructed or Blocked. They checked related fuses (F59 DTCM and F10 PTU) and ground G904A, all of which tested good. The PTU connector was visually inspected and showed no issues. Upon further inspection, the Power Transfer Unit (PTU) was found to be leaking fluid. The dealer recommended complete replacement of the PTU. A claim was opened under the Lifetime Powertrain Warranty (Claim #XXX), but the warranty claim was denied. I was provided an estimate for the repair at my expense. This is a known issue on these vehicles that has been the subject of multiple recalls and class-action investigations involving loss of all-wheel-drive function, potential sudden loss of drive power, and risk of the vehicle rolling while in Park. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: October 11, 2026 · Filed: October 22, 2026

My 2020 JeepCherokee has been disabled at Jeff Wyler Springfield Jeep since 10/13 after suffering a drivetrain failure on 10/11.My vehicle exhibited a severe mechanical grinding noise,locking front wheels,& a 'Service 4WD' warning light while driving, un-commanded engagement of snow mode,& of the e-brake upon parking. Upon inspection 10/14,the tech claimed no codes appeared but stated the transmission required replacement.I contacted my warranty company to start a claim. On 10/15,the advisor said I needed to authorize a transmission tear down per warranty company.I refused due to out-of-pocket financial liability for a blind diagnosis.On 10/16,I asked the advisor how they diagnosed it as transmission needing replaced,she text “I went out with the technician he pulled the fuse and the vehicle still would not drive, this message also popped up on the dash further confirming the technicians disgnostic on the transmission replacement recommendation”(attached a photo of the dash “service transmission).”3rd party inspector evaluated the Jeep intact on 10/20.The dealership provided inspector with transmission replacement estimate & Federal Safety Recall 40D info.The advisor stated the inspector didn’t inform her of findings or if codes appeared.On 10/21,the advisor stated the warranty company directed them to perform software update on the PTU.On 10/22,the advisor said the tech attempted to perform update but update was not available so the tech put a request in to Jeep.D/t the un-remedied status of Safety Recall 40D,advisor stated my warranty company has froze my claim,stating they are waiting for recall remedy to release before proceeding.The advisor stated my only resource for alternate mobility is through Jeep Corporate.Despite my vehicle being undrivable d/t a federal safety hazard,Jeep Corporate Management Case#98327109 has flatly refused to provide a direct-billed vehicle,leaving a consumer entirely stranded indefinitely due to delay in manufacture recall remedy.

Incident: October 1, 2026 · Filed: October 21, 2026

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the message "Service 4WD" was displayed with an audible alarm and an abnormal whirling sound coming from the transmission. The vehicle was taken to the local mechanic and was diagnosed with PTU failure. The vehicle was later taken to the local dealer who confirmed the PTU failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 26V290000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 21,000.

Incident: October 12, 2026 · Filed: October 20, 2026

The contact owns a 2020 Jeep Cherokee. The contact stated that upon pulling into a parking space, the message "Service 4WD" was displayed prior to shifting into park(P). The vehicle was taken to the dealer, where it was diagnosed with a rear differential or PTU failure. The failure mileage was approximately 87,000.

Incident: October 3, 2026 · Filed: October 20, 2026

2 weeks ago my vehicle broke down while driving due to a failed PTU, I went to accelerate at a stop sign my vehicle moved about an inch and then my vehicle would not move any further my engine just revved, four-wheel drive warning lights came on and then my car kept putting itself in park mode. Both a professional transmission shop and dealership have both diagnosed it with the failed PTU which is under recalled through Chrysler for recall 40D, my vehicle has been sitting at a dealership for 2 weeks, it is completely undrivable and unsafe. Chrysler/stellantis has no fix or remedy for the recall, the dealership has not been any help and the customer service for the recall center has not been any help, the dealership just keeps telling me since there's no fix or remedy I have to pay out of pocket for the same defective part to be installed, they will not offer any kind of loner or rental... I just bought this vehicle back in December and I still owe over $16,000 on it and I'm still liable for making a payment. Today the dealership notified me that I need to make a decision if I'm going to pay out of pocket for the repair or else my vehicle cannot sit on there a lot... This is left me in a very difficult place with no real answers from Chrysler or the dealership, the dealership also tried lying to me to get more money out of me by telling me that my battery was completely shot, after going up there and dealing with a manager we learned that there was absolutely nothing wrong with the battery but yet they still tried charging me over $600 to fix it.

Incident: October 16, 2026 · Filed: October 20, 2026

2020 Jeep Cherokee Limited Service 4-wheel drive came on. Taken to dealer (Hillsborough Chrysler Dodge Jeep Ram) 2000 NC-86, Hillsborough, NC 27278 who confirmed a PTU failure. Part is on backorder; no other dealerships have the part.

Incident: May 1, 2026 · Filed: October 20, 2026

The contact owns a 2020 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted multiple times regarding the recall, and on each occasion, the contact was informed that parts were unavailable.

Incident: September 24, 2026 · Filed: October 20, 2026

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 65 MPH, the service 4WD warning light illuminated. The vehicle was taken to the dealer, where the failure was confirmed to be associated with an unrepaired recall. The contact was informed that parts were available only for vehicles with certified warranties and that parts were on backorder. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to complete the recall repair was not yet available. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 59,000.

Incident: October 12, 2026 · Filed: October 19, 2026

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 35 MPH, the service 4WD warning light illuminated. The vehicle was taken to the dealer, where diagnosis determined the transfer case had failed and required replacement. The contact associated the failure with an unknown recall; however, the VIN was not included. The manufacturer was notified of the failure by telephone and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 68,000.

Incident: October 6, 2026 · Filed: October 15, 2026

SVC 4x4 light came on and brought to Jeep dealer immediately and they immediately tell us ptu and rear differential near to be replaced. They said it brakes need to be replaced when we replaced them 2 months ago. There's a recall for our year jeep but it says we have no recalls at the moment.