2019 Jeep Cherokee Recalls, Ratings & Complaints

Incident: October 24, 2025 · Filed: November 1, 2026

My service 4 wheel kept coming on I took it into mechanic and my transfer case and actuator failed 10/24/25. Also more recently I took car in again and my driveshaft had to be replaced on 10/20/26. My car is not even 10 years old and has had major repairs done I have t even reached 90,000 miles yet.

Incident: March 13, 2026 · Filed: October 30, 2026

The PTU has shown a code of failure to communicate. My 4WD light was on stating Ned’s to be serviced. While driving and excellerating I would hear and feel a clunk. There was a whooping sound while driving, at first when turning and then increasing to more and louder. At 57,000. Miles when getting an oil change told the mechanic of the service light and asked if it could be on due to having changed a flat tire? He said my 4WD was working fine and not to worry about it. When I lost power at 30 miles an hour and it started to shudder I took it in to the dealership and they produced an inspection of problems neededing to be fixed costing approximately 10,000. Including the PTU failure. The vehicle was at 90,000. Now and no longer out of warranty. I was told they could get a PTU unit for at least 4 months if even then. That was leaving me without a vehicle. I took the vehicle (which I was told was safe to drive) to another private service station. They diagnosed more to me show pictures of a cracked differential and the seal to it warped and half off. They said this condition was a catastrophic accident waiting to happen. I have been put off ignored and told I have no proof that this was an issue under warranty.

Incident: September 29, 2026 · Filed: October 30, 2026

PTU went out while driving. My jeep can't accelerate.

Incident: October 8, 2026 · Filed: October 29, 2026

My 4wd service light came on and I took it to a private mechanic who did a diagnostic. They found a bad PTU and it needs to be replaced. My car VIN is not falling into the recall that was current within my year of Jeep (Recall number: 26V290000) . My problem is the same as the recall but my vehicle was not included. Please provide help on how I can get covered under this recall.

Incident: October 27, 2026 · Filed: October 28, 2026

I have a 2019 Jeep Cherokee Trailhawk that has a "Service 4WD" issue. I have had the vehicle diagnosed and have a PTU failure of C14A7 which coincides with a recall 25V-011. The symptoms and failure mode I have mirrors the recall but yet, my VIN is excluded.

Incident: August 15, 2026 · Filed: October 26, 2026

I have a 2019 Jeep Cherokee Limited that has a "Service 4WD" issue. I have had the vehicle diagnosed and have a PTU failure of C14A7 which coincides with a recall 25V-011. The symptoms and failure mode I have mirrors the recall but yet, my VIN is excluded. I have met with a Jeep Service Department Manager and have had numerous calls with Stellantis Customer Care to try to understand why my vehicle is not part of the recall but am getting nowhere. I am told by Stellantis there is nobody I can talk to if I am not part of the recall and there is no appeal process. An independent shop believes strongly my vehicle should be included with the recall so I will continue to attempt to find someone within Stellantis that I can appeal the omission. I saw a comment that NHTSA believes the recall scope is too narrow. Is there anything be done to open up the scope of the recall? Any suggestions how I can get my position heard?

Incident: September 1, 2026 · Filed: October 23, 2026

My 4wd service light went on and I took it to the dealership and they did a diagnostic. Found out I had a bad PTU and it needs to be replaced. My car vin did not fall into the recall that was current within my year of Jeep. My problem is the same as the recall but my vehicle was not included. I think that it should be since it is the same problem as the recall is.

Incident: April 1, 2026 · Filed: October 22, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving, the vehicle would independently switched to 4WD Mode. The vehicle hesitated upon depression of the accelerator pedal. The dealer was notified of the failure; however, the contact was informed that the vehicle was only under recall for a rear-view camera sensor. The contact received notification of NHTSA Campaign Number: 26V290000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

Incident: October 16, 2026 · Filed: October 20, 2026

My car is coming up with the code involved in a recall for this model and year... that indicates the transfer case needs to be replaced. My VIN does not come up on the list. The dealership said it is not covered under the recall. I want to know why... I have 45000 miles on this car.

Incident: September 30, 2026 · Filed: October 20, 2026

I have a 2019 Jeep Cherokee with around 52000 miles on it. The SVC 4WD light came on, and so I looked up potential recalls. It looks like my particular VIN was not part of the Recall (26V-290), but is having the same problem. I would love to know if this is something I can get taken care of by the dealership/Jeep, as it's a very expensive fix for something that should have a much longer lifespan. The dealer has the car, but tells me it's safe to drive (for now). There are some reverse to drive sounds that are disconcerting, as well as a number of pop-up notifications about the lack of 4WD capability. Given the concerns listed in the previous recall (26V-290), I would argue that this is ALSO a concern and should be considered as a potential expansion of that previous recall.