2021 Chrysler Pacifica Recalls, Ratings & Complaints

Incident: June 12, 2026 · Filed: October 28, 2026

We received a recall paper in the mail to stop driving our vehicle, and take it to the nearest Chrysler dealership to have our 2021 hybrid pacifica van hybrid battery for a software update and monitor of the hybrid battery replacement for a recall 52D. Because the hybrid battery will catch fire. We took it in, they updated the software and said it passed. We drove it not even a month and the check engine light came on. We took it back and they said our hybrid battery needs replaced, a code POBBE that ties to recall 52d but said its not covered under the recall, and we will have to pay out of pocket. We have been back and forth for over 3 to 4 months because Chrysler, Stellantis, & Mopar keeps denying the replacement of the hybrid battery because they say it passed after the check for the recall, our vin does not match for the recall, our van is over the warranty miles. The last call they gave us a new case # which this is our 4th one and told us to go take it back to the dealership and have them run a diagnosis again to see what it says. We did that and the same code comes back. The dealership opened a STAR case and told us to call Chrysler recall division. We did, she gave us a new case number and told us that a case manager will call us. In the mean time the dealership is waiting and has our van because its a fire recall and hoping that all of the above companies that are responsible for this recall make this right. Please help with this serious matter. Thank you

Incident: September 2, 2026 · Filed: October 24, 2026

The vehicle experiences a complete loss of motive power due to the high voltage battery pack reaching a temperature of 131 degrees F. The defect first surfaced on March 7th, 2022. The vehicle shut down on multiple occasions while driving, and the original owner had the vehicle bought back by FCA US. The vehicle was sold to me in 2023, and it has shut down on numerous occasions for me as well, some of which were while driving. In total, between both owners, there have been 11 failed repair attempts, involving replacement of the high voltage battery pack, the chiller, the inter-loop heat exchanger, the battery cooling pump, and multiple replacements of the high temp 3-way cabin valve. I eventually traced the apparent cause to the high temp 3-way cabin valve routing engine coolant through the inter-loop heat exchanger at all times, causing the high voltage battery pack to overheat. If the vehicle is left sitting with the engine idling, the vehicle will shut down after less than two from cold. I installed a hose to bypass the heat exchanger in order to address the problem. The repair successfully kept the battery coolant temperature from rising, however, the vehicle still overheats and shuts down. I believe that this model of suffers from multiple design defects in the cooling system making it far more likely than other vehicles to experience a complete loss of motive power.

Incident: October 16, 2026 · Filed: October 23, 2026

latching cable for second row drivers side seat broke, allowing the seat to slam forward and back while driving and the seat back would not stay up.tje cable has a plastic piece to hold spring pressure and the plastic is not strong enough to be reliable. A few months ago the second row passenger side seat cable broke in the same manner. The spring in the picture attached is supposed to be contained inside the plastic,but the thin plastic breaks and the spring is no longer contained.

Incident: October 7, 2026 · Filed: October 10, 2026

Vehicle once it came to a full stop on the highway the check engine light popped on and would not go out. it drove okay the reset of the way home until the last few miles, came to a stop sign and vehicle shut off. placed into park and restarted the vehicle and continued journey home

Incident: October 2, 2026 · Filed: October 2, 2026

After turning hard to the right in a tight corner there is a catch in the steering system when returning to center occasionally

Incident: September 6, 2026 · Filed: October 2, 2026

The contact’s daughter owns a 2021 Chrysler Pacifica. The contact stated that while operating the vehicle, there was a strong fuel odor inside the vehicle. The contact’s husband inspected under the hood and became aware that there was a pin-sized hole in the fuel line and that there was fuel leaking inside the engine compartment. The contact stated that the fuel supply line was touching the engine and the vibration from the engine had caused the pinhole in the fuel supply line. The fuel supply line was replaced by the husband, and the vehicle was repaired.

Incident: August 14, 2026 · Filed: September 30, 2026

Around 08/2026, FCA US LLC Dealer performed FCA Safety Recall 52D (NHTSA 26V-362) on my 2021 Chrysler Pacifica Plug-In Hybrid. The recall included a software update to the high-voltage Battery Pack Control Module (BPCM). Before the service, the radio and infotainment system worked normally. Right after the recall service, the radio screen on the instrument panel stopped working and the infotainment software began crashing repeatedly. As a result, the radio and audio system can't be used. The dealer confirmed that the problem appeared after the recall repair but has refused to fix it. The vehicle is still unrepaired. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The radio and infotainment system failed: the center screen on the instrument panel, its operating software, and the audio system. The screen stays blank or unresponsive, and the software crashes or restarts repeatedly. The failure started right after the Recall 52D software update. The vehicle hasn't been repaired and can be inspected at any time on request. 2. How was your safety or the safety of others put at risk? Because the screen doesn't work, I've lost functions I rely on while driving: Radio and audio, including emergency and traffic broadcasts; The screen also crashes and restarts while I'm driving, which is distracting. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealer saw the problem and confirmed it appeared after the Recall 52D repair. The dealer has refused to repair it. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealer inspected it after the service recall. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.

Incident: September 28, 2026 · Filed: September 28, 2026

Our van will not charge when plugged in and a message on the dashboard says "Service Charging System". Also, the car will not go into reverse when turned on and the gear is showing in "R", reverse. It will not let me back up out of our garage.

Incident: September 18, 2026 · Filed: September 28, 2026

Vehicle is a 2021 plug-in hybrid minivan within the population of an open safety recall for internal high-voltage battery failure that can result in fire, including while parked and not charging. The recall remedy, performed at a dealer, consisted of a battery control module software update intended to detect the defect, plus battery pack inspection and replacement if flagged. Approximately six weeks after the recall remedy was performed, the malfunction indicator lamp illuminated. Scan of the hybrid battery controller returned two stored codes: P1D43 (internal control module shut-off test monitoring time error) and U029A (lost communication with hybrid battery pack sensor module). U029A indicates the battery controller cannot communicate with the module that monitors individual cell voltages and temperatures. The engine and transmission controllers returned no codes. There were no drivability symptoms at any point. The pack charged fully and delivered normal electric range before and after the codes appeared. The dealer diagnosed the condition and the manufacturer approved a high-voltage battery pack replacement. Approximately 24 hours later the manufacturer rescinded that approval and instructed the dealer to clear the codes and return the vehicle to service to see whether the codes reappear. The dealer stated it had not seen an approved claim reversed in this manner. The dealer reports being unable to reproduce the codes after clearing; the duration and conditions of that retest have not been provided. I have requested the engineering findings and the basis for the reversal in writing and was told they are proprietary. The manufacturer has not provided the retest parameters. My concern is that the vehicle is being returned to service with a documented fault in the high-voltage battery monitoring system, on a platform subject to an open fire-risk recall, without the basis for that decision being disclosed.

Incident: September 17, 2026 · Filed: September 26, 2026

I am submitting this complaint regarding the handling of Safety Recall 66B (Rearview Camera Visibility) on my 2021 Chrysler Pacifica Hybrid, VIN [XXX]. The vehicle was taken to a Chrysler dealership by the previous owner shortly before I purchased it, and Recall 66B is recorded as completed. However, the Uconnect system currently displays software version FCA-MY21.R17.99-PROD. According to the official Recall 66B procedure, vehicles at the R17.99 software level require the applicable update to U35.34. The procedure specifically instructs the dealer to check the software level and perform the required update. I contacted a Chrysler dealership and requested verification/correction. The dealership refused to perform the recall because its system shows 66B as already completed. I was also told that the software version displayed on the Uconnect screen does not necessarily represent the actual software installed. However, the dealership did not provide me with a wiTECH diagnostic report showing the actual radio software level, nor documentation identifying the exact recall procedure performed. The vehicle has also experienced Uconnect connectivity issues, including phone/navigation disconnections and failure of the software update process. I am not alleging intentional fraud or falsification. My concern is whether Recall 66B was properly completed and documented. I respectfully request that NHTSA review this complaint and determine whether the recall completion should be independently verified, including the actual wiTECH software level, the software level before/after repair, the labor operation performed, repair date, dealership and repair order. I can provide photographs, repair documents and other supporting evidence upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)