NHTSA vehicle safety data
2020 Chrysler Pacifica Plug-In Hybrid Recalls, Ratings & Complaints
The 2020 Chrysler Pacifica Plug-In Hybrid has 2 NHTSA recall campaigns and 58 owner complaints on file as of October 16, 2026. Recall repairs are usually free at an authorized Chrysler dealer.
NHTSA recall and complaint data for the 2020 Chrysler Pacifica Plug-In Hybrid. Recall data is refreshed daily from NHTSA.
HYBRID PROPULSION SYSTEM
NHTSA #24V538000Reported July 18, 2024 · Chrysler (FCA US, LLC)
Potentially affected: 3,606 vehicles
Defect description
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Safety consequence
A vehicle fire increases the risk of injury.
Manufacturer remedy
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
NHTSA #20V334000Reported June 9, 2020 · Chrysler (FCA US LLC)
Potentially affected: 23,079 vehicles
Defect description
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Safety consequence
A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Manufacturer remedy
FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Other Chrysler Pacifica Plug-In Hybrid model years
Check your 2020 Chrysler Pacifica Plug-In Hybrid VIN
Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Chrysler Pacifica Plug-In Hybrid at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.
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