NHTSA vehicle safety data

2017 Chrysler Pacifica Plug-In Hybrid Recalls, Ratings & Complaints

The 2017 Chrysler Pacifica Plug-In Hybrid has 6 NHTSA recall campaigns and 23 owner complaints on file as of October 16, 2026. Recall repairs are usually free at an authorized Chrysler dealer.

NHTSA recall and complaint data for the 2017 Chrysler Pacifica Plug-In Hybrid. Recall data is refreshed daily from NHTSA.

HYBRID PROPULSION SYSTEM

NHTSA #24V536000

Reported July 18, 2024 · Chrysler (FCA US, LLC)

Potentially affected: 15,910 vehicles

Park outside only — fire risk while parked indoors or near structures.

Defect description

Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.

Safety consequence

A vehicle fire increases the risk of injury.

Manufacturer remedy

Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

HYBRID PROPULSION SYSTEM

NHTSA #22V077000

Reported February 11, 2022 · Chrysler (FCA US, LLC)

Potentially affected: 16,741 vehicles

Park outside only — fire risk while parked indoors or near structures.

Defect description

Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.

Safety consequence

A vehicle fire increases the risk of injury.

Manufacturer remedy

Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z11. This recall is superseded by NHTSA recall 24V-538.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

NHTSA #20V334000

Reported June 9, 2020 · Chrysler (FCA US LLC)

Potentially affected: 23,079 vehicles

Defect description

Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.

Safety consequence

A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.

Manufacturer remedy

FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

HYBRID PROPULSION SYSTEM

NHTSA #18V740000

Reported October 19, 2018 · Chrysler (FCA US LLC)

Potentially affected: 10,260 vehicles

Defect description

Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.

Safety consequence

The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.

Manufacturer remedy

FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-434-9153), or go to www.safercar.gov.

EQUIPMENT:OTHER:LABELS

NHTSA #17V375000

Reported June 13, 2017 · Chrysler (FCA US LLC)

Potentially affected: 100 vehicles

Defect description

Chrysler (FCA US LLC) is recalling certain 2017 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The tire placard on the affected vehicles incorrectly lists the seating capacity as 6 occupants rather then 7 occupants, with a combined weight of 950lbs rather than 1,100lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Safety consequence

The incorrect tire label may cause customer confusion, potentially resulting in vehicle overloading, increasing the risk of a crash.

Manufacturer remedy

Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began July 6, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T37.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

HYBRID PROPULSION SYSTEM: INVERTER

NHTSA #17V371000

Reported June 9, 2017 · Chrysler (FCA US LLC)

Potentially affected: 1,375 vehicles

Defect description

Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.

Safety consequence

A vehicle that suddenly cannot be driven, increases the risk of a crash.

Manufacturer remedy

Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary. The recall began on September 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T34.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Other Chrysler Pacifica Plug-In Hybrid model years

Check your 2017 Chrysler Pacifica Plug-In Hybrid VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Chrysler Pacifica Plug-In Hybrid at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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