NHTSA vehicle safety data

2002 Ford Explorer Recalls, Ratings & Complaints

The 2002 Ford Explorer has 10 NHTSA recall campaigns and 3,293 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Ford dealer.

NHTSA recall and complaint data for the 2002 Ford Explorer, plus NCAP crash-test ratings. Recall data is refreshed daily from NHTSA.

Pre-purchase inspection checklist → Reliability & 5-year cost forecast →

2002 Ford Explorer owner complaints

Owners have filed 3,293 complaints with NHTSA about the 2002 Ford Explorer, describing incidents dated April 5, 2001 to August 12, 2026.

Most-cited components

Power Train 1,502 complaints
Structure 485 complaints
Suspension 421 complaints
Engine 211 complaints
Air Bags 162 complaints
Steering 155 complaints

Of the 3,293 complaints on file, 144 report a crash and 57 a fire; across all 3,293 complaints, owners report 187 injuries and 5 deaths (owner-reported, not verified by NHTSA).

Newest complaints

ODI #11763182 · Filed September 9, 2026
The rear toe arms came unhinged or disconnected from their placement and sank down to continuously rub a groove in the inner rim. The suspension was affected, the steering was effecting especially when turning, it made the brakes stick, and made loud crunching and rolling noises. It is quite frankly…
ODI #11751609 · Filed July 20, 2026
I was driving down the road and my airbag instantly deployed in my face without cause or notice. I became completely disoriented as it hit my hand and face with severe force and was extremely loud and shocking. I thank God that I had just let off the gas and didn't hurt anyone else. If I had…
ODI #11672158 · Filed July 9, 2025
September 2, 2023 at about 6 pm I pulled over to grab a couple water bottles from the rear of my 2002 Ford Explorer Sport cause my engine was overheating. I got out walked to the rear of my vehicle pushed my unlatch button on the tailgate and I lifted the glass part of the rear hatch. Both air…

Read all 3,293 complaints

Owner-reported

2002 Ford Explorer mileage at failure

2,495 of the 3,293 complaints on file for the 2002 Ford Explorer give the vehicle's mileage when the problem happened.

Mileage at failure by component, from owners' complaints to NHTSA
Component	Median	Middle half	Based on
Power Train	Median 80,000 miles	Middle half 60,000–110,000 miles	Based on 1,265 complaints
Structure	Median 65,000 miles	Middle half 40,000–100,000 miles	Based on 313 complaints
Suspension	Median 80,000 miles	Middle half 60,000–95,000 miles	Based on 343 complaints
Engine	Median 90,000 miles	Middle half 55,000–130,000 miles	Based on 156 complaints
Air Bags	Median 75,000 miles	Middle half 40,000–130,000 miles	Based on 102 complaints
Steering	Median 90,000 miles	Middle half 75,000–130,000 miles	Based on 115 complaints

A component's median is its 50th percentile, and its middle half runs from its 25th to its 75th percentile.

Owners give the mileage themselves, often as a round number, and NHTSA doesn't check it. A complaint that names several components counts under each one, and mileages that can't be right, such as 999,999, or 50 miles on a five-year-old car, are left out.

These figures describe the complaints owners filed. They don't predict when a particular vehicle will have a problem, and vehicles that never had one aren't counted.

Complaints received before December 15, 2002 rarely give a mileage, so they aren't counted here.

Mileage from NHTSA's complaints file of October 31, 2026. How these figures are worked out

NHTSA defect investigations

NHTSA's investigations file lists the 2002 Ford Explorer in 7 investigations. A listed model year means only that an investigation names it; it says nothing about any particular vehicle. An open investigation is not a finding that a safety defect exists, and NHTSA can close one without a recall.

Engineering Analysis EA09-013: Vehicle Rollaway Allegations
Closed February 12, 2013
Preliminary Evaluation PE09-020: VEHICLE ROLLAWAY ALLEGATIONS
Closed August 19, 2009
Defect Petition DP05-005: SPARK PLUG EJECTION FROM CYLINDER HEAD
Closed January 4, 2006
Preliminary Evaluation PE05-037: STUCK ENGINE THROTTLE
Closed November 2, 2005
Preliminary Evaluation PE04-045: REAR LIFTGATE GLASS ASSEMBLY
Closed September 28, 2004
- Recall 04V-442

2 more NHTSA investigations

Engineering Analysis EA02-010: MIS-ASSEMBLED AIRBAG CLOCKSPRING
Closed February 25, 2003
Service Query SQ01-015: INOPERATIVE AIR BAG SYSTEM
Closed July 2, 2002

Open and recently closed NHTSA defect investigations

SPEED CONTROL DEACTIVATION SWITCH/OVERHEATS

NHTSA #09V399000 · Vehicle Speed Control · NHTSA notice

Reported October 13, 2009 · FORD MOTOR COMPANY

Potentially affected: 4,500,000 vehicles

Ford campaign 09S09 · Owners notified October 27, 2009 · Vehicles built August 11, 1994 – August 30, 2002 (per NHTSA) · Recall influenced by NHTSA's Office of Defects Investigation

Defect description

FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.

Safety consequence

A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.

Manufacturer remedy

FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.

Notes

FORD'S RECALL CAMPAIGN NUMBER IS 09S09.OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO <A HREF=HTTP://WWW.SAFERCAR.GOV>HTTP://WWW.SAFERCAR.GOV</A> .

FMVSS 108/REPLACEMENT HEADLAMPS/AMBER REFLECTOR

NHTSA #09E025000 · Exterior Lighting — Headlights · NHTSA notice

Reported May 11, 2009 · DOPE, INC.

Potentially affected: 42,540 vehicles

Owners notified July 28, 2009

Defect description

DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

Safety consequence

DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

Manufacturer remedy

DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.

Notes

THIS RECALL ONLY PERTAINS TO AFTERMARKET REPLACEMENT EQUIPMENT AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON VEHICLES PRODUCED BY THE VEHICLE MANUFACTURER.IN ORDER TO DETERMINE IF YOUR AFTERMARKET LAMP ASSEMBLY IS AFFECTED BY THIS NONCOMPLIANCE, PLEASE REVIEW THE LIST OF MODEL NUMBERS PROVIDED TO US BY DOPE, INC.THE LIST CAN BE FOUND UNDER "DOCUMENT SEARCH" LOCATED AT THE BOTTOM OF YOUR SCREEN. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO <A HREF=HTTP://WWW.SAFERCAR.GOV>HTTP://WWW.SAFERCAR.GOV</A> .

FMVSS 108/AFTERMARKET COMBINATION LAMPS

NHTSA #09E012000 · Exterior Lighting · NHTSA notice

Reported April 7, 2009 · SABERSPORT

Potentially affected: 16,270 vehicles

Owners notified May 11, 2009

Defect description

SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

Safety consequence

DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

Manufacturer remedy

SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.

Notes

THIS RECALL ONLY PERTAINS TO AFTERMARKET REPLACEMENT EQUIPMENT AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON VEHICLES PRODUCED BY THE VEHICLE MANUFACTURER.IN ORDER TO DETERMINE IF YOUR AFTERMARKET LAMP ASSEMBLY IS AFFECTED BY THIS NONCOMPLIANCE, PLEASE REVIEW THE LIST OF MODEL NUMBERS PROVIDED TO US BY SABERSPORT.THE LIST CAN BE FOUND UNDER "DOCUMENT SEARCH" LOCATED AT THE BOTTOM OF YOUR SCREEN.OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO <A HREF=HTTP://WWW.SAFERCAR.GOV>HTTP://WWW.SAFERCAR.GOV</A> .

CURVED TEMPERED AUTOMOTIVE REPLACEMENT GLASS

NHTSA #07E104000 · Visibility — Glass, Side/Rear · NHTSA notice

Reported December 11, 2007 · SAFELITE FULFILLMENT, INC.

Potentially affected: 1,657 vehicles

Owners notified January 15, 2008

Defect description

CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."

Safety consequence

IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.

Manufacturer remedy

SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.

Notes

THIS RECALL ONLY PERTAINS TO CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS, LTD. (DOT-430) AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON THE VEHICLES LISTED ABOVE. CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

FMVSS 108/AMBER SIDE REFLEX REFLECTORS

NHTSA #06E049000 · Exterior Lighting · NHTSA notice

Reported May 24, 2006 · CK MOTORSPORT, INC.

Potentially affected: 27,176 vehicles

Owners notified July 1, 2006

Defect description

CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.

Safety consequence

WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.

Manufacturer remedy

CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.

Notes

THIS RECALL ONLY PERTAINS TO AFTERMARKET REPLACEMENT EQUIPMENT AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON VEHICLES MANUFACTURED BY THE VEHICLE MANUFACTURERS.FOR MORE INFORMATION ON THE LAMP MODEL NUMBERS, CLICK ON DOCUMENT SEARCH AND VIEW DOCUMENT TITLED "LAMP MODEL NUMBERS."CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

FMVSS 108/AMBER SIDE REFLEX REFLECTORS

NHTSA #06E026000 · Exterior Lighting · NHTSA notice

Reported March 23, 2006 · PRO-A MOTORS, INC.

Potentially affected: 61,944 vehicles

Owners notified April 3, 2006

Defect description

CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.

Safety consequence

WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.

Manufacturer remedy

PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.

Notes

THIS RECALL ONLY PERTAINS TO PRO-A MOTORS AFTERMARKET LAMPS AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON THE LISTED PASSENGER VEHICLES.FOR MORE INFORMATION ON THE LAMP MODEL NUMBERS, CLICK ON DOCUMENT SEARCH AND VIEW DOCUMENT TITLED "LAMP MODEL NUMBERS."CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

FORD/REAR LIFTGATE GLASS

NHTSA #04V442000 · Structure — Body — Hatchback/Liftgate — Hinge and Attachments · NHTSA notice

Reported September 13, 2004 · FORD MOTOR COMPANY

Potentially affected: 955,732 vehicles

Ford campaign 04S20 · Owners notified September 30, 2004 · Vehicles built August 1, 2000 – June 23, 2003 (per NHTSA) · Recall influenced by NHTSA's Office of Defects Investigation

Defect description

ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.

Safety consequence

IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.

Manufacturer remedy

DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.

Notes

FORD RECALL NO. 04S20.CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).

SOUTHERN COMFORT/RUNNING BOARDS

NHTSA #03V094000 · Structure · NHTSA notice

Reported March 7, 2003 · SOUTHERN COMFORT CONVERSIONS

Potentially affected: 3,674 vehicles

Owners notified March 7, 2003 · Vehicles built August 1, 2000 – March 3, 2003 (per NHTSA)

Defect description

CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.

Safety consequence

THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.

Manufacturer remedy

DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.

Notes

CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).

FORD/TIRE

NHTSA #01V171000 · Tires — Sidewall · NHTSA notice

Reported May 24, 2001 · FORD MOTOR COMPANY

Potentially affected: 52,000 vehicles

Ford campaign 01S18 · Owners notified June 7, 2001 · Vehicles built August 14, 2000 – April 27, 2001 (per NHTSA)

Defect description

VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.

Safety consequence

OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.

Manufacturer remedy

DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.

Notes

ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).

FORD/LIFTGATE GLASS BRACKET

NHTSA #01I010000 · Visibility — Glass, Side/Rear · NHTSA notice

Reported April 10, 2001 · FORD MOTOR COMPANY

Potentially affected: 50,224 vehicles

Recall influenced by NHTSA's Office of Defects Investigation

Defect description

THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.

Safety consequence

ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.

Manufacturer remedy

FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.

Notes

FORD HAS DECIDED TO CONDUCT A SPECIAL SERVICE CAMPAIGN TO INSPECT AND TORQUE THE LIFTGATE GLASS BRACKET ON AFFECTED VEHICLES. OWNERS CAN CONTACT FORD AT1-800-392-3673, CONCERNING THIS PROGRAM.

2002 Ford Explorer 4-DR.

—

out of 5

Overall Safety Rating

Not Rated

Frontal Crash

Not Rated

Driver: 4, Passenger: 5

Side Crash

Not Rated

Driver: 5, Passenger: 5

Side Pole

Not Rated

Rollover

Safety Technology

9 investigations

3,293 owner complaints have been filed with NHTSA for the 2002 Ford Explorer.

Suspension; Wheels; Service Brakes

ODI #11763182

Incident: August 12, 2026 · Filed: September 9, 2026

The rear toe arms came unhinged or disconnected from their placement and sank down to continuously rub a groove in the inner rim. The suspension was affected, the steering was effecting especially when turning, it made the brakes stick, and made loud crunching and rolling noises. It is quite frankly dangerous. It was through no fault of mine that this happened, just weak design. I took it to a shop and they charged me all my money, but nothing was fixed.

Air Bags

ODI #11751609

1 injury

Incident: July 4, 2026 · Filed: July 20, 2026

I was driving down the road and my airbag instantly deployed in my face without cause or notice. I became completely disoriented as it hit my hand and face with severe force and was extremely loud and shocking. I thank God that I had just let off the gas and didn't hurt anyone else. If I had panicked or was going through an intersection, experiencing a turn, coming to a stop, or someone in front of me stopped I could have struck another vehicle or object and caused death or injuries. I have not brought the vehicle anywhere to be checked out yet. My insurance refuses to cover it. There were no warning signs of this airbag deployment.

Structure; Unknown or Other

ODI #11672158

1 injury

Incident: September 2, 2023 · Filed: July 9, 2025

September 2, 2023 at about 6 pm I pulled over to grab a couple water bottles from the rear of my 2002 Ford Explorer Sport cause my engine was overheating. I got out walked to the rear of my vehicle pushed my unlatch button on the tailgate and I lifted the glass part of the rear hatch. Both air hinges were not working correctly to keep it up so I gently rested the glass on my hair that was put up in a bun and just a little bit of the glass was resting on the very top of my head where my hair was slicked back for my bun so my hands were free to grab the bottles of water. (My hair was the softest of resting place's). As I reached in the back to grab the water bottles I heard the loudest bang and hundreds of little pieces of glass fell everywhere around me. I was in so much distrot that I actually thought someone had shot at me with a fire arm but missed me and hit the rear glass instead. The top of my head was stinging and it felt like I had just been smacked with a tree branch and the glass had went all over me causing a few minor cuts and scrapes as I fell to my knees in shock my heart racing faster than I had even imagined a heart could beat while histaraclly crying from the trauma that just occurred I fell to the ground and for a full 15 minutes i sat there surrounded by glass and tears in so much shock, dazed and confused before I stood up and looked around at everything that then I only realized I WASN'T shot at because there was no bullet or bullet hole nor did a vehicle drive by nor was there any people closer than a mile to me when I realized that the glass had shattered for some UNKNOWN reason ON ITS OWN that it scared me so bad it traumatized me. After that day I was pulled over multiple times by numerous police agency's (sheriff, Medford PD, Central Point PD and State Police) because I didn't have the money to fix it let alone have the knowledge that it had a recall so I could get it replaced. I have pictures but it will not allow me to upload them.

Air Bags

ODI #11594472

Incident: June 14, 2024 · Filed: June 14, 2024

The contact owns a 2002 Ford Explorer. The contact stated that while her fiancé was driving 45 MPH, the driver’s side and passenger’s side air bags inadvertently deployed without an impact or a crash, causing the contact’s fiancé to swerve and drive down into a ditch. No warning lights were illuminated. The front bumper, windshield, and passenger’s side taillight were cracked. No injuries were sustained. A Police report was not filed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 118,583.

Engine

ODI #11557714

Incident: November 23, 2023 · Filed: November 30, 2023

The contact owns a 2002 Ford Explorer. The contact stated while driving 45 MPH, the vehicle shut off. The contact was able to coast off the freeway. There were no warning lights illuminated. The contact called an independent mechanic, but the mechanic declined to service the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified about the failure and opened a case. The approximate failure mileage was 88,000.

Steering; Engine

ODI #11483635

Incident: March 1, 2022 · Filed: September 9, 2022

The contact owns a 2002 Ford Explorer. The contact stated that the steering wheel intermittently seized while driving at various speeds without warning. After finding a replacement part at a salvage yard, the contact had the steering wheel replaced by an independent mechanic; however, the failure persisted. The contact also stated that an abnormal ticking noise was coming from the engine with the ABS warning light illuminated. The vehicle was taken back to the same independent mechanic and the contact was informed that the engine needed to be replaced. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

Latches/Locks/Linkages

ODI #11472938

Incident: July 6, 2022 · Filed: July 8, 2022

The contact owns a 2002 Ford Explorer. The contact stated that while driving 55 MPH, the hood latch independently released, causing the hood to strike the windshield. The contact was able to get to the side of the roadway and closed the hood. The contact had not taken the vehicle to a dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 137,000.

Power Train

ODI #11469181

Incident: June 14, 2022 · Filed: June 14, 2022

Overdrive light flashes after driving a little bit hard shifting doesn't shift into overdrive 4x4 lights indicate that it's working when the buttons are pushed but doesn't go into 4x4

Vehicle Speed Control

ODI #11458942

Incident: March 29, 2022 · Filed: March 30, 2022

The contact owns a 2002 Ford Explorer. The contact stated while entering the highway at approximately 45 MPH and accelerating to overtake the next vehicle, the accelerator pedal went to the floorboard however, the vehicle did not respond. The contact was able to pull over safely off the highway. There were no warning lights on the instrument panel. The contact stated that the failure was related to NHTSA Campaign Number: 00V422000 (Vehicle Speed Control). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not assist. The approximate failure mileage was 115,000.

Air Bags

ODI #11421822

Incident: June 22, 2021 · Filed: June 22, 2021

The light form air bad juts got on when I was driving

Other Ford Explorer model years

Check your 2002 Ford Explorer VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Ford Explorer at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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