NHTSA vehicle safety data

2004 Ford Explorer Recalls, Ratings & Complaints

The 2004 Ford Explorer has 4 NHTSA recall campaigns and 1,304 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Ford dealer.

NHTSA recall and complaint data for the 2004 Ford Explorer, plus NCAP crash-test ratings. Recall data is refreshed daily from NHTSA.

Pre-purchase inspection checklist → Reliability & 5-year cost forecast →

2004 Ford Explorer owner complaints

Owners have filed 1,304 complaints with NHTSA about the 2004 Ford Explorer, describing incidents dated April 12, 2003 to May 8, 2024.

Most-cited components

Power Train 460 complaints
Structure 426 complaints
Engine 114 complaints
Visibility/Wiper 112 complaints
Vehicle Speed Control 76 complaints
Electrical System 55 complaints

Of the 1,304 complaints on file, 58 report a crash and 15 a fire; across all 1,304 complaints, owners report 83 injuries (owner-reported, not verified by NHTSA).

Newest complaints

ODI #11591062 · Filed May 28, 2024
on [XXX] brought to local shop on power steering leak. Week before, Paid $50 for inspection. on [XXX] appointment was line and replaced. But tech said get pass brake line was rotted and was bad leak of brake fluid. On [XXX] my wife's Explorer was reinspected and rear driver side brake copper line…
ODI #11570989 · Filed February 9, 2024
I need a new gas tank for my vehicle and Ford stopped making the gas tank for my vehicle. That is a very big safety issue. I called Ford and they were helping to find one from junkyard's I don't want one from a junkyard that I have to repair. I asked for Ford to make a gas tank or pay for them to…
ODI #11533148 · Filed July 19, 2023
Smoke for a good 5 mins under the hood oil leeking

Read all 1,304 complaints

Owner-reported

2004 Ford Explorer mileage at failure

1,080 of the 1,304 complaints on file for the 2004 Ford Explorer give the vehicle's mileage when the problem happened.

Mileage at failure by component, from owners' complaints to NHTSA
Component	Median	Middle half	Based on
Power Train	Median 50,000 miles	Middle half 17,000–80,000 miles	Based on 376 complaints
Structure	Median 70,000 miles	Middle half 50,000–95,000 miles	Based on 352 complaints
Engine	Median 75,000 miles	Middle half 40,000–110,000 miles	Based on 98 complaints
Visibility/Wiper	Median 70,000 miles	Middle half 55,000–110,000 miles	Based on 93 complaints
Vehicle Speed Control	Median 75,000 miles	Middle half 35,000–100,000 miles	Based on 64 complaints
Electrical System	Median 50,000 miles	Middle half 19,000–110,000 miles	Based on 43 complaints

A component's median is its 50th percentile, and its middle half runs from its 25th to its 75th percentile.

Owners give the mileage themselves, often as a round number, and NHTSA doesn't check it. A complaint that names several components counts under each one, and mileages that can't be right, such as 999,999, or 50 miles on a five-year-old car, are left out.

These figures describe the complaints owners filed. They don't predict when a particular vehicle will have a problem, and vehicles that never had one aren't counted.

Mileage from NHTSA's complaints file of October 31, 2026. How these figures are worked out

NHTSA defect investigations

NHTSA's investigations file lists the 2004 Ford Explorer in 4 investigations. A listed model year means only that an investigation names it; it says nothing about any particular vehicle. An open investigation is not a finding that a safety defect exists, and NHTSA can close one without a recall.

Engineering Analysis EA09-013: Vehicle Rollaway Allegations
Closed February 12, 2013
Preliminary Evaluation PE09-020: VEHICLE ROLLAWAY ALLEGATIONS
Closed August 19, 2009
Recall Query RQ08-003: REAR LIFTGATE GLASS HATCH FAILURE
Closed October 24, 2008
Defect Petition DP05-005: SPARK PLUG EJECTION FROM CYLINDER HEAD
Closed January 4, 2006

Open and recently closed NHTSA defect investigations

FMVSS 108/REPLACEMENT HEADLAMPS/AMBER REFLECTOR

NHTSA #09E025000 · Exterior Lighting — Headlights · NHTSA notice

Reported May 11, 2009 · DOPE, INC.

Potentially affected: 42,540 vehicles

Owners notified July 28, 2009

Defect description

DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

Safety consequence

DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

Manufacturer remedy

DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.

Notes

THIS RECALL ONLY PERTAINS TO AFTERMARKET REPLACEMENT EQUIPMENT AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON VEHICLES PRODUCED BY THE VEHICLE MANUFACTURER.IN ORDER TO DETERMINE IF YOUR AFTERMARKET LAMP ASSEMBLY IS AFFECTED BY THIS NONCOMPLIANCE, PLEASE REVIEW THE LIST OF MODEL NUMBERS PROVIDED TO US BY DOPE, INC.THE LIST CAN BE FOUND UNDER "DOCUMENT SEARCH" LOCATED AT THE BOTTOM OF YOUR SCREEN. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO <A HREF=HTTP://WWW.SAFERCAR.GOV>HTTP://WWW.SAFERCAR.GOV</A> .

CURVED TEMPERED AUTOMOTIVE REPLACEMENT GLASS

NHTSA #07E104000 · Visibility — Glass, Side/Rear · NHTSA notice

Reported December 11, 2007 · SAFELITE FULFILLMENT, INC.

Potentially affected: 1,657 vehicles

Owners notified January 15, 2008

Defect description

CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."

Safety consequence

IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.

Manufacturer remedy

SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.

Notes

THIS RECALL ONLY PERTAINS TO CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS, LTD. (DOT-430) AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON THE VEHICLES LISTED ABOVE. CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

FMVSS 108/AMBER SIDE REFLEX REFLECTORS

NHTSA #06E049000 · Exterior Lighting · NHTSA notice

Reported May 24, 2006 · CK MOTORSPORT, INC.

Potentially affected: 27,176 vehicles

Owners notified July 1, 2006

Defect description

CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.

Safety consequence

WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.

Manufacturer remedy

CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.

Notes

THIS RECALL ONLY PERTAINS TO AFTERMARKET REPLACEMENT EQUIPMENT AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON VEHICLES MANUFACTURED BY THE VEHICLE MANUFACTURERS.FOR MORE INFORMATION ON THE LAMP MODEL NUMBERS, CLICK ON DOCUMENT SEARCH AND VIEW DOCUMENT TITLED "LAMP MODEL NUMBERS."CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

FMVSS 108/AMBER SIDE REFLEX REFLECTORS

NHTSA #06E026000 · Exterior Lighting · NHTSA notice

Reported March 23, 2006 · PRO-A MOTORS, INC.

Potentially affected: 61,944 vehicles

Owners notified April 3, 2006

Defect description

CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.

Safety consequence

WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.

Manufacturer remedy

PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.

Notes

THIS RECALL ONLY PERTAINS TO PRO-A MOTORS AFTERMARKET LAMPS AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON THE LISTED PASSENGER VEHICLES.FOR MORE INFORMATION ON THE LAMP MODEL NUMBERS, CLICK ON DOCUMENT SEARCH AND VIEW DOCUMENT TITLED "LAMP MODEL NUMBERS."CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

2004 Ford Explorer 4-DR.

—

out of 5

Overall Safety Rating

Not Rated

Frontal Crash

Not Rated

Driver: 4, Passenger: 5

Side Crash

Not Rated

Driver: 5, Passenger: 5

Side Pole

Not Rated

Rollover

23% rollover risk

Safety Technology

4 investigations

1,304 owner complaints have been filed with NHTSA for the 2004 Ford Explorer.

Service Brakes

ODI #11591062

Incident: May 8, 2024 · Filed: May 28, 2024

on [XXX] brought to local shop on power steering leak. Week before, Paid $50 for inspection. on [XXX] appointment was line and replaced. But tech said get pass brake line was rotted and was bad leak of brake fluid. On [XXX] my wife's Explorer was reinspected and rear driver side brake copper line also reported rotted after paying $539.95 for power steering low pressure and brake line. Wife's Eddie Bauer 2004 v8 was reported to FORD Motor Co. Case# [XXX] defective copper brake lines on suv. No good will offered no warrantee fue to latent defective brake line copper tubing coming from ABS modular. ABS LIGHT COMES ON AT TIMES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Fuel/Propulsion System

ODI #11570989

Incident: February 8, 2024 · Filed: February 9, 2024

I need a new gas tank for my vehicle and Ford stopped making the gas tank for my vehicle. That is a very big safety issue. I called Ford and they were helping to find one from junkyard's I don't want one from a junkyard that I have to repair. I asked for Ford to make a gas tank or pay for them to have mine fixed right at a Ford dealership, no help. That's a big safety problem. Ford provided the contacts phone number to the junkyards but the contact doesn't want the gas tank from a junkyard who probably put holes in them to drain the gasoline out of the tank.

Fuel/Propulsion System

ODI #11533148

Fire

Incident: July 16, 2023 · Filed: July 19, 2023

Smoke for a good 5 mins under the hood oil leeking

Structure; Engine; Fuel/Propulsion System

ODI #11518469

Incident: January 19, 2023 · Filed: April 22, 2023

Back windows fell off track and windows fell down, cannot roll them up. AC and Heater broke and won't work at all. Fuel system is too lean. Transmission is going out Timing Chain and tensioners making loud knocking noise. Burning oil.

Air Bags

ODI #11482255

Crash 2 injuries

Incident: August 29, 2022 · Filed: August 31, 2022

The contact's son owned a 2004 Ford Explorer. The contact stated that while her son was driving in the rain at approximately 35 MPH, the vehicle hydroplaned as he rounded a corner. The vehicle slid into a ditch and hit a tree on the passenger side of the vehicle. The air bags did not deploy upon impact. The contact's son and his friend were both transported to the hospital for their injuries. Her son was treated for soreness in various parts of his body and was released the same day. Her son's friend had to remain in the hospital overnight and his injuries were unknown. A police report was filed. The vehicle was towed from the independent collision center where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired or destroyed. The failure mileage was approximately 153,000.

Steering; Engine

ODI #11440207

Incident: November 4, 2021 · Filed: November 12, 2021

On two incidents this week when steering wheel is cut to maximum left or right in tight parking lot and narrow road while making tight turns at legal speeds the engine (V8 4.6L) stalls. Brought to non-Ford mechanic for inspection(NYS ANNUAL) and passes but mechanic looked for a power steering pressure sending sensor or switch that is to give signal to EMC to increase idle to compensate for more power steer demands. Part is $35 at Partgeek but mechanics dont know where the harness the sending switch is located, if one exists or is it in power steering pump. Call Ford NADA! Call two local Ford dealers. One says dont work on cars 15 years old, other says go to liabary to get diagrams, Ford says obsolete parts in 10 years.Bummer! Husband ordered 8/10/20 New 2021 Bronco. Pushed into 2022 due to supply chain. Found out Bronco built at MAP same as Ranger, will not get stronger 10r80 transmission,but Explorer 10r60, 25% weaker ; and gets Explorer 2.3L EgoBoost non- Ranger improved 4×4 engine , although they say same transmission and improved engine as Ranger in ads. Ford Buit Tought? MY2022! PLEASE INVESTIGATE THIS HIGHWAY TRAFFIC SAFETY ISDUE. NO BRAKING NOR STEERING WHEN SENSON IN POWER STEERING STALLS 4.6L ENGINE. Cannot apply gas and brake to keep from stalling when making sharp turns. I am 75 years old and with COPD. Serpertine belt replace before incidents.

Wheels

ODI #11424544

Incident: July 13, 2021 · Filed: July 13, 2021

on 5/6/21 at Ramp Ford 4869 Nesconset Hwy.,Pt. Jeff.Sts.,NY at 10:00am dealer sevice Mgr. met with NYSDMV Auto Facilities Inspector on a claim against Mavis Discount Tire,556 Route 25A, Mt Sinai,NY case 1Pi-01937 on a right rear wheel. Ramp removed R/R wheel to inspect with state inspector, appears like axle nut on r/r has not been removed r/0361772. On 7/12/21 Mt. Sina Tire r/0 7828-18 when fixing a tire flat, found r/r one broken stud,one addition lug nut missing from r/r wheel. Immediately Ramo service manager denied his tech improperly reassembled r/r wheel nuts on all five wheel assembly studs. With three studs the Ford vehicle was in inimanent highway danger. Such lost of 40% of wheel nuts may have caused lost of life. Mt. Sinai tire replaced fourth missing nut, fixed flat and scheduled fifth wheel assembly stud. Ramp 's general manager was imformed of poor and dangerios service and stated he was not a mechanic! Reimbursement for 5/6/21 were denied by dealer! Dealers .denies any warantees of labor since customer signed their disclaimer. All repairs are provided by the dealer facility1520504 AS IS WITHOUT ANY WARRANTY OF GUARANTEE! This disclaimer was only signed by non-owner after inspector left dealer. Inspector has pictures and stated he did not see the reassembly of r/r brakes, calebre, wheel nuts after inspection was completed. This was a dangerious omission of not properly torquing nut to Ford Motor spec. FORD MOTOR denies any warantee of repairs by Ramp.

Tires

ODI #11413513

Incident: April 21, 2021 · Filed: April 23, 2021

MICHELIN CROSSTERRAIN TIRES SUFFERING TREAD SEPARATION. THREE OUT OF FOUR SO FAR. HAD I NOT BEEN PAYING ATTENTION TO THIS PROBLEM IT WOULD HAVE HAPPENED ON THE HIGHWAY..

Unknown or Other

ODI #11407982

Incident: March 26, 2021 · Filed: April 13, 2021

TIRES! TIRES! TIRES! AGAIN! A SECOND TIRE HAS SUFFERED TREAD SEPARATION AND FAILED COMPLETELY. WHY CAN'T I GET ANYONE TO TAKE THIS PROBLEM SERIOUSLY?

Vehicle Speed Control; Engine

ODI #11395422

Incident: November 12, 2020 · Filed: February 9, 2021

ENGINE DIES WHEN DRIVING WITH CRUISE CONTROL OPERATING AND HEADING DOWN SLIGHT HILL AT SPEED OF AROUND 35 MPH. CRUISE IS DESIGNED TO MAINTAIN DRIVING SPEED GOING DOWN THE HILL (UP OR DOWN HILL FOR THAT MATTER). THE TACHOMETER INDICATES A SLOWING OF ENGINE RPM. AT HIGHER SPEEDS, THE SLOWING OF RPM DOES NOT FALL TOO LOW. HOWEVER, AT THE SLOWER SPEED AROUND 35MPH, THE RPM DROPS BELOW 500 RPM AND THE ENGINE STALLS. I LOSE POWER STEERING AND BREAKS. I HAVE A DIFFICULT TIME STEERING AND BREAKING. THIS IS A SAFETY PROBLEM ON A CURVE OR IF A RED LIGHT IS AHEAD. I CAN'T STEER THE CAR ON THE CURVE. I MAY NOT BE ABLE TO STOP THE CAR AT THE TRAFFIC LIGHT AND END UP IN AN INTERSECTION AND BE HIT BY VEHICLES WITH A GREEN LIGHT. I MAY HIT A CAR IN FRONT OF ME THAT HAS STOPPED AT A LIGHT OR STOP SIGN. I MAY NOT BE ABLE TO STOP FOR A PEDESTRIAN CROSSING AT THE INTERSECTION (WITH THE LIGHT). I MAY NOT BE ABLE TO AVOID A CHILD ... WHO DARTS INTO THE ROADWAY. THIS IS A PROBLEM FOR MANY OWNERS OF THE 2004 EXPLORER. THERE ARE MANY COMPLAINTS ABOUT IT ON THE WEB. IT IS A PROBLEM THAT HAS BEEN NOTED FOR YEARS. I COMPLAINED ABOUT IT TO DEALERS SEVERAL TIMES. DEALERS DISMISSED IT AS NOTHING CAN BE FOUND, REPLICATED OR JUST NOT A PROBLEM. IT IS TIME TO RECALLL THE VEHICLE TO FIX THIS SAFETY PROBLEM. THIS IS AN ONGOING PROBLEM. I TRY TO AVOID USING CRUISE CONTROL CONTROL AT THE 35MPH RANGE. IT SEEMS OK AT HIGHWAY SPEEDS. THE LAST OF MANY INSTANCES WAS IN NOVEMBER 2020. THE PROBLEM FIRST HAPPENED WHEN THERE ABOUT 30,000 MILES ON THE CAR.

Other Ford Explorer model years

Check your 2004 Ford Explorer VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Ford Explorer at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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