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NHTSA campaign 23V420000 · Ford campaign 23C20

Ford and Lincoln Recall 23V-420: Head Restraint Instructions Missing/FMVSS 202

NHTSA recall 23V420000 (Ford campaign 23C20) was reported by Ford Motor Company on June 9, 2023, with 691,133 vehicles potentially affected (per NHTSA). NHTSA's record lists the Ford Expedition, Lincoln Navigator, Ford F-250 SD and more for model years 2018–2023. Owners were notified on July 21, 2023, per NHTSA.

Updated daily from NHTSA's recall files

Is my vehicle included?

This page lists, by model year, the vehicles NHTSA's recall record names for campaign 23V420000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.

To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.

Free VIN check: decode a VIN to see its year, make and model.

Key facts

NHTSA campaign
23V420000 (also written 23V-420 or 23V420)
Filed by
Ford Motor Company
Ford campaign number
23C20
Report received
Potentially affected
691,133 vehicles (per NHTSA)
Component
Equipment — Other — Owners/Service/Other Manual
Owners notified
Safety standard
FMVSS 202

Repair completion: 99.28% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)

NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.

Vehicles listed for this recall

NHTSA's recall record lists these vehicles for recall 23V420000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.

Ford

All Ford recalls

Lincoln

All Lincoln recalls

NHTSA's recall notice

As NHTSA's recall record states it for campaign 23V420000.

Defect description

Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."

Safety consequence

Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.

Manufacturer remedy

Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Sources

Official NHTSA notice for recall 23V420000

Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.