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NHTSA vehicle safety data

2002 Mercury Mountaineer Recalls, Ratings & Complaints

The 2002 Mercury Mountaineer has 4 NHTSA recall campaigns and 372 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Mercury dealer.

NHTSA recall and complaint data for the 2002 Mercury Mountaineer, plus NCAP crash-test ratings. Recall data is refreshed daily from NHTSA.

Pre-purchase inspection checklist → Reliability & 5-year cost forecast →

2002 Mercury Mountaineer owner complaints

Owners have filed 372 complaints with NHTSA about the 2002 Mercury Mountaineer, describing incidents dated January 4, 2001 to January 2, 2023.

Most-cited components

  • Power Train 144 complaints
  • Structure 70 complaints
  • Suspension 36 complaints
  • Engine 35 complaints
  • Visibility/Wiper 33 complaints
  • Steering 23 complaints

Of the 372 complaints on file, 17 report a crash and 7 a fire; across all 372 complaints, owners report 38 injuries (owner-reported, not verified by NHTSA).

Newest complaints

  • ODI #11562105 · Filed

    Aftermarket rack and pinion system re-manufactured by Detroit Axel began leaking fluid and caused a loss of power steering within 3 months of purchase. A second unit was installed and after about a year had the exact same failure as the first unit. Also resulting in the loss of power steering. It is…

  • ODI #11469915 · Filed

    Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch…

  • ODI #11463995 · Filed

    Heard a pop noise under hood. Engine shut off battery light came on. Went to open hood and there was a fire.

Read all 372 complaints

Owner-reported

2002 Mercury Mountaineer mileage at failure

258 of the 372 complaints on file for the 2002 Mercury Mountaineer give the vehicle's mileage when the problem happened.

Mileage at failure by component, from owners' complaints to NHTSA
Power TrainMedian 80,000 milesMiddle half 60,000–105,000 milesBased on 121 complaints
StructureMedian 55,000 milesMiddle half 40,000–75,000 milesBased on 40 complaints

A component's median is its 50th percentile, and its middle half runs from its 25th to its 75th percentile.

Owners give the mileage themselves, often as a round number, and NHTSA doesn't check it. A complaint that names several components counts under each one, and mileages that can't be right, such as 999,999, or 50 miles on a five-year-old car, are left out.

These figures describe the complaints owners filed. They don't predict when a particular vehicle will have a problem, and vehicles that never had one aren't counted.

Complaints received before December 15, 2002 rarely give a mileage, so they aren't counted here.

Mileage from NHTSA's complaints file of October 31, 2026. How these figures are worked out

NHTSA defect investigations

NHTSA's investigations file lists the 2002 Mercury Mountaineer in 5 investigations. A listed model year means only that an investigation names it; it says nothing about any particular vehicle. An open investigation is not a finding that a safety defect exists, and NHTSA can close one without a recall.

Open and recently closed NHTSA defect investigations

SPEED CONTROL DEACTIVATION SWITCH/OVERHEATS

NHTSA #09V399000 · Vehicle Speed Control · NHTSA notice

Reported October 13, 2009 · FORD MOTOR COMPANY

Potentially affected: 4,500,000 vehicles

Manufacturer campaign 09S09 · Owners notified October 27, 2009 · Vehicles built March 15, 1996 – August 30, 2002 (per NHTSA) · Recall influenced by NHTSA's Office of Defects Investigation

Defect description

FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.

Safety consequence

A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.

Manufacturer remedy

FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.

Notes

FORD'S RECALL CAMPAIGN NUMBER IS 09S09.OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO <A HREF=HTTP://WWW.SAFERCAR.GOV>HTTP://WWW.SAFERCAR.GOV</A> .

CURVED TEMPERED AUTOMOTIVE REPLACEMENT GLASS

NHTSA #07E104000 · Visibility — Glass, Side/Rear · NHTSA notice

Reported December 11, 2007 · SAFELITE FULFILLMENT, INC.

Potentially affected: 1,657 vehicles

Owners notified January 15, 2008

Defect description

CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."

Safety consequence

IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.

Manufacturer remedy

SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.

Notes

THIS RECALL ONLY PERTAINS TO CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS, LTD. (DOT-430) AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON THE VEHICLES LISTED ABOVE. CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

FORD/TIRE

NHTSA #01V171000 · Tires — Sidewall · NHTSA notice

Reported May 24, 2001 · FORD MOTOR COMPANY

Potentially affected: 52,000 vehicles

Manufacturer campaign 01S18 · Owners notified June 7, 2001 · Vehicles built August 14, 2000 – April 27, 2001 (per NHTSA)

Defect description

VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.

Safety consequence

OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.

Manufacturer remedy

DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.

Notes

ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).

FORD/LIFTGATE GLASS BRACKET

NHTSA #01I010000 · Visibility — Glass, Side/Rear · NHTSA notice

Reported April 10, 2001 · FORD MOTOR COMPANY

Potentially affected: 50,224 vehicles

Recall influenced by NHTSA's Office of Defects Investigation

Defect description

THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.

Safety consequence

ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.

Manufacturer remedy

FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.

Notes

FORD HAS DECIDED TO CONDUCT A SPECIAL SERVICE CAMPAIGN TO INSPECT AND TORQUE THE LIFTGATE GLASS BRACKET ON AFFECTED VEHICLES. OWNERS CAN CONTACT FORD AT1-800-392-3673, CONCERNING THIS PROGRAM.

Other Mercury Mountaineer model years

Check your 2002 Mercury Mountaineer VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Mercury Mountaineer at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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