2003 Mercury Mountaineer Recalls, Ratings & Complaints

Incident: March 30, 2022 · Filed: April 3, 2022

After disconnecting the battery for battery replacement original equipment 6 cd in dash player only shows CD Error. no error number. When investigating on the internet I found over 100 complaints with the same issue. I tried all the corrections suggested but nothing works. I own the car since new has very low mileage. I have 6 diskettes in the unit I cannot eject under any circumstance.

Incident: August 12, 2020 · Filed: August 16, 2020

BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY

Incident: April 10, 2019 · Filed: July 12, 2019

I HAVE SPENT THOUSANDS OF DOLLARS ON THE TRANSMISSION REPAIR AND NO MATTER WHAT I DO THERE ALWAYS A PROBLEM SHIFTING GEARS

Incident: September 22, 2017 · Filed: September 27, 2017

I HAVE A MERCURY MOUNTAINEER 2003 AND IT WAS STATIONED THERE WAS A CRACK IN THE BACK MIDDLE OF THE HATCH NOW THERE A HUGE CRACK AND MY WINDOW OF THE TRUNK CAME UNHINGED AND FELL OFF I SEE THIS PROBLEM IN ALL MOUNTAINEERS THEY ALL HAVE THE CRACK IN THE HATCH HOPE THEIRS DON'T FALL OFF I SEE IT IN ALMOST EVERYONE'S. THIS SHOULD BE RECALLED BECAUSE WHAT WOULD OF HAPPENED IF I WAS DRIVING AND IT FELL OFF THIS IS NOT SAFE. PLEASE HAVE THIS INVESTIGATED. THANK YOU!

Incident: November 15, 2016 · Filed: April 13, 2017

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING, THE TRANSMISSION FAILED TO SHIFT. WHILE PARKED, THE EMERGENCY BRAKES FAILED AND CAUSED THE VEHICLE TO ROLL AWAY. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE. IN ADDITION, THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

Incident: February 14, 2017 · Filed: April 2, 2017

1) FRONT WHEEL BEARING HUB ASSEMBLY FAILURE RESULTING IN UNSAFE​ UNDRIVEABLE (THIS HAS BEEN REPEATEDLY​ REPORTED BY VEHICLE OWNERS REGARDLESS OF VEHICLES MILAGE) FAILURE ACCURED WHILE SLOWING DOWN FOR A STOPLIGHT AFTER EXITING A PARKING LOT OF A RESTAURANT 2) LIFT HATCH CRACKED CENTER OF HATCH ABOVE THE EMBLEM POTENTIALLY ALLOWING WATER INTO THE INTERIOR WORKING OF HATCH AND CAUSING UNTOLD AND UNSEEN WATER RELATED DAMAGES​(THIS IS AN ADMITTED FORD MANUFACTURING DEFECT ACROSS THE ENTIRE VEHICLE​ LINE SPENDING MULTIPLE YEARS PRODUCTION)

Incident: August 1, 2015 · Filed: November 14, 2016

MY 2003 MERCURY MOUNTAINEER HAS A SOLID AIR BAG LIGHT ON. IT HAS A CODE OF 33, WHEN YOU TURN THE CAR ON, THE LIGHT GOES ON AND BLINKS 3 TIMES THEN 3 MORE TIMES. THIS INDICATES A CODE 33. FORD HAS A TECHNICAL LETTER ABOUT THE ISSUE. THE LETTER STATES THERE IS A KIT FOR THIS PROBLEM. 1L2Z-78610E22-AAA IS THE KIT FOR A MEDIUM DARK PARCHMENT KIT. THIS SHOULD BE A RECALL ITEM AS IT IS A KNOWN DEFECT. FORD WANTS TO CHARGE $281.00 FOR THE PART. OUTRAGEOUS. I WOULD BE FORCED TO PAY OR NOT GET MY STATE VEHICLE TEST PASSED. DEFECTIVE PART SHOULD BE COVERED UNDER SAFETY RECALL ! SEE INFORMATION : 2003 MERCURY MOUNTAINEER BUILD DATE 09/02 VIN===[XXX] BELOW IS A COPY OF A TECHNICAL SERVICE BULLETIN REGARDING YOUR CONCERN. YOU CAN BUY THE KITS THROUGH ANY FORD DEALER, THAT'S ABOUT THE ONLY PLACE TO GET THEM. YOU'LL FIND THE BUILD DATE ON THE VIN TAG ON THE DRIVER'S DOOR. FORD:2002-2003 EXPLORER MERCURY:2002-2003 MOUNTAINEER ISSUE: SOME 2002-2003 4DR EXPLORER/MOUNTAINEER VEHICLES MAY EXHIBIT AN AIR BAG WARNING LAMP ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) B2292 AND LIGHT FLASHING CODE (LFC) 33 (DRIVER SEAT PRETENSIONER FAULT), OR LFC 34 (PASSENGER SEAT PRETENSIONER FAULT). THIS MAY BE CAUSED BY INTERMITTENT PRETENSIONER CONNECTION AT EITHER SEAT BELT BUCKLE. ACTION: INSTALL PRETENSIONER KIT FOR AFFECTED SIDE(S) BY BUILD DATE/COLOR. REFER TO THE FOLLOWING SERVICE INFORMATION FOR DETAILS. SERVICE INFORMATION OBTAIN CORRECT SERVICE KIT AND REFER TO INSTRUCTION SHEET INCLUDED WITH KIT FOR INSTALLATION INSTRUCTIONS. 2002 MODEL YEAR THROUGH 3/3/02 BUILD DATES MEDIUM DARK PARCHMENT 1L2Z-78610E22-AAA 2002/2003 MODEL YEARS 3/4/02 THROUGH 1/17/03 MEDIUM DARK PARCHMENT 1L2Z-78610E22-BAA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Incident: May 2, 2016 · Filed: September 16, 2016

2003 MERCURY MOUNTAINEER RECALLS I HAVE HAD TO CHANGE THE INTAKE MANIFOLD, IGNITION COILS, I'M HAVING A GAS SMELLS NOW, TRANSMISSION THUMPS HARD WHEN GOING INTO FIRST GEAR, SOUNDS LIKE MY REAR END IS ABOUT TO FALL OUT, MY FRONT SEAT IS ELECTRIC AND DOESN'T MOVE, THE O/D LIGHT COMES ON, CHECK ENGINE LIGHT ON, BRAKE LIGHT ON, I KEEP TRYING TO FIX EVERYTHING THE MORE I FIX THE MORE PROBLEMS THAT COME UP, I HAVE CHECK THE RECALL LIST FOR 2003 MERCURY MOUNTAINEER RECALL ON TRANSMISSION AND ALSO CALLED THE FORD CO THEY SAID THERE IS NOTHING. THE PROBLEM IS GETTING WORST AND AFRAID I WILL BE ON THE HIGHWAY WITH MY GRANDCHILDREN WHEN IT BREAKS. I'VE HAD TRANSMISSION LEVEL CHECKED SAID IT WAS FINE. GETTING READY TO DO A COMPLETE TUNE-UP ON IT TO SEE IF THAT WILL HELP WITH THE SMELL OF GAS AND MAKE IT RUN BETTER. IT IDLES HIGH. IT'S WORST WHEN I'M ON THE HIGHWAY.

Incident: April 28, 2016 · Filed: May 5, 2016

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 10 TO 15 MPH, THE PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION, BUT THEY COULDN'T AFFORD TO GO. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,610.

Incident: January 1, 2005 · Filed: May 4, 2016

JUST LIKE EVERY OTHER MOUNTAINEER OR EXPLORER OF THIS ERA THE LIFT GATE HAS CRACKED AROUND THE VEHICLE LOGO. THIS HAS CAUSED PROBLEMS INCLUDING CORROSION, RUST, AND LOCKING MECHANISM FAILURE ON THE LIFTGATE. THIS PROBLEM CAN BE SEEN ON EVERY SINGLE MOUNTAINEER OR EXPLORER OF THIS ERA. IT'S PRETTY RIDICULOUS THAT FORD HAS NOT BEEN FORCED TO REMEDY THE ISSUE OR DONE IT VOLUNTARILY. IT IS CLEARLY AN ENGINEERING FAILURE.