NHTSA vehicle safety data
2004 Mercury Mountaineer Recalls, Ratings & Complaints
The 2004 Mercury Mountaineer has 1 NHTSA recall campaign and 210 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Mercury dealer.
NHTSA recall and complaint data for the 2004 Mercury Mountaineer, plus NCAP crash-test ratings. Recall data is refreshed daily from NHTSA.
2004 Mercury Mountaineer owner complaints
Owners have filed 210 complaints with NHTSA about the 2004 Mercury Mountaineer, describing incidents dated July 16, 2003 to August 19, 2020.
Most-cited components
- Structure 79 complaints
- Power Train 64 complaints
- Vehicle Speed Control 21 complaints
- Engine 19 complaints
- Electrical System 16 complaints
- Air Bags 12 complaints
Of the 210 complaints on file, 11 report a crash and 2 a fire; across all 210 complaints, owners report 16 injuries (owner-reported, not verified by NHTSA).
Newest complaints
ODI #11421672 · Filed
This vehicle is has a power train problem from day one with the 5R55S/W transmission and AWD transfer case. I purchased this vehicle where it stranded my family over 200 miles from home and it's a non running car. This vehicle should have been removed from being sold with this defect and crushed! I…
ODI #11205264 · Filed
MY WINDOWS WERE ROLLING DOWN WHEN I FIRST THEN ALL OF A SUDDEN STOPPED ROLLING DOWN
ODI #11165492 · Filed
TAKATA RECALL AIR BAG LIGHT STAYS ON FOR NO APPARENT REASON... ALL THE TIME GRINDING NOISES WHILE TURNING LEFT OR RIGHT SOUNDS LIKE GEARS ARE FREELY SPINNING WHILE ENGAGED AND DRIVING. NO ISSUES WITH CHANGING GEARS AS FAR AS MECHANIC SAYS.
Owner-reported
2004 Mercury Mountaineer mileage at failure
178 of the 210 complaints on file for the 2004 Mercury Mountaineer give the vehicle's mileage when the problem happened.
| Component | Median | Middle half | Based on |
|---|---|---|---|
| Structure | Median 70,000 miles | Middle half 45,000–90,000 miles | Based on 75 complaints |
| Power Train | Median 65,000 miles | Middle half 30,000–85,000 miles | Based on 52 complaints |
A component's median is its 50th percentile, and its middle half runs from its 25th to its 75th percentile.
Owners give the mileage themselves, often as a round number, and NHTSA doesn't check it. A complaint that names several components counts under each one, and mileages that can't be right, such as 999,999, or 50 miles on a five-year-old car, are left out.
These figures describe the complaints owners filed. They don't predict when a particular vehicle will have a problem, and vehicles that never had one aren't counted.
Mileage from NHTSA's complaints file of October 31, 2026. How these figures are worked out
NHTSA defect investigations
NHTSA's investigations file lists the 2004 Mercury Mountaineer in 3 investigations. A listed model year means only that an investigation names it; it says nothing about any particular vehicle. An open investigation is not a finding that a safety defect exists, and NHTSA can close one without a recall.
- Engineering Analysis EA09-013: Vehicle Rollaway Allegations
Closed February 12, 2013
- Recall Query RQ08-003: REAR LIFTGATE GLASS HATCH FAILURE
Closed October 24, 2008
- Defect Petition DP05-005: SPARK PLUG EJECTION FROM CYLINDER HEAD
Closed January 4, 2006
CURVED TEMPERED AUTOMOTIVE REPLACEMENT GLASS
NHTSA #07E104000 · Visibility — Glass, Side/Rear · NHTSA notice
Reported December 11, 2007 · SAFELITE FULFILLMENT, INC.
Potentially affected: 1,657 vehicles
Owners notified January 15, 2008
Defect description
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
Safety consequence
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
Manufacturer remedy
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Notes
THIS RECALL ONLY PERTAINS TO CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS, LTD. (DOT-430) AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., AND HAS NO RELATION TO ANY ORIGINAL EQUIPMENT INSTALLED ON THE VEHICLES LISTED ABOVE. CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.
Other Mercury Mountaineer model years
Check your 2004 Mercury Mountaineer VIN
Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Mercury Mountaineer at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.
Check a Mercury VIN