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NHTSA Office of Defects Investigation

Recall Query RQ17-009: Air Bag Clockspring Failure

  • Closed

NHTSA's Office of Defects Investigation opened Recall Query RQ17-009 on November 13, 2017 and closed it on May 4, 2018. NHTSA's investigations file lists 8 Volkswagen models for it.

Updated daily from NHTSA's investigations file

Key facts

NHTSA number
RQ17-009 (also written RQ17009)
Investigation type
Recall Query An investigation into whether an existing recall covers the right vehicles or whether its remedy works, run much like a Preliminary Evaluation.
Status
Closed May 4, 2018
Opened
Closed
Vehicle or equipment manufacturer
Volkswagen Group of America, Inc.
Components
Air Bags — Frontal; Air Bags — Frontal — Driver Clockspring/Spiral Cassette
Vehicles and equipment
8 Volkswagen models, including the CC and Passat

A recall appears here only when NHTSA's investigations file links one to the investigation; NHTSA's summary or record can name others.

NHTSA's summary

As NHTSA's Office of Defects Investigation wrote it for Recall Query RQ17-009.

In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.

Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.

Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.

The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.

In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.

Several of the complaints allege failure of the clockspring after receiving the recall remedy.

The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.

In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.

These reports allege clockspring failure similar to the NHTSA reports described above.

To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.

The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.

This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.

The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626

Vehicles and equipment listed for this investigation

NHTSA's investigations file lists these vehicles and equipment for Recall Query RQ17-009. A listed model year means only that an investigation names it; it says nothing about any particular vehicle. Model years with a try.vin recall page link to that page's NHTSA investigations section.

Volkswagen

All Volkswagen recalls

What an NHTSA investigation is

NHTSA's Office of Defects Investigation (ODI) looks into possible safety defects in vehicles and equipment, often after owner complaints. An investigation usually starts as a Preliminary Evaluation, or as a Recall Query when it concerns whether an existing recall covers the right vehicles or fixes the problem, and ODI can upgrade it to a more detailed Engineering Analysis. A Defect Petition asks NHTSA to open an investigation, and Audit and Equipment Queries are administrative investigations into whether companies complied with federal vehicle safety requirements, such as reporting, recall and certification rules.

An open investigation is not a finding that a safety defect exists, and NHTSA can close one without a recall.

To see whether a specific vehicle has an open recall, enter its VIN at nhtsa.gov/recalls.

Volkswagen VIN check: decode a VIN to see its year, make and model.

Sources

NHTSA's investigation record for RQ17-009

Investigation details come from NHTSA's investigations file, which try.vin imports once a day. The investigation types are described from the U.S. Department of Transportation Inspector General's May 2023 report on NHTSA's Office of Defects Investigation, NHTSA's petition rules (49 CFR Parts 552 and 557) and NHTSA's Office of Defects Investigation procedures. How try.vin reads NHTSA investigations.