2011 Volkswagen GTI Recalls, Ratings & Complaints

Incident: May 21, 2026 · Filed: August 21, 2026

See attached document for complaint

Incident: November 11, 2021 · Filed: August 10, 2022

The contact owns a 2011 Volkswagen GTI. The contact stated that he lost the function of the steering wheel, horn, controls, and air bag. The air bag warning indicator light was illuminated. The contact called the local dealer and it was diagnosed that the clock spring needed to be replaced. The contact was informed that the parts required were on backorder. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 55,000.

Incident: July 1, 2022 · Filed: July 15, 2022

My horn had stopped working and I brought it to the dealership to get it diagnosed. They identified it as a clockspring issue, and with the knowledge that VW has an active recall for the clockspring, I was hoping that I could get the clockspring replaced under the warranty. However, VW of America refuses to replace the clockspring under the warranty as my airbag light isn't on. I am frustrated because my horn issue is clearly due to the clockspring, and now I do not have a working horn and have to pay out of pocket to fix it. Also, there are no available parts for the clockspring, so even if I wanted to fix it I have to wait for months.

Incident: May 24, 2022 · Filed: May 24, 2022

The contact owns a 2011 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to an independent mechanic who diagnosed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 108,000.

Incident: January 20, 2021 · Filed: March 20, 2022

I bought the car and a couple days later the dash started lighting up with a bunch of codes about exterior lights so we checked them all fine I went to the auto part store and they said that the vehichle I have has a known issue with the fuses burning so we pull the fuse and sure enough it melted and we replaced fuse drove a week longer and the fuse box caught fire so I took and had a new fuse box installed and it again is burning fuses. Flashing all kinds of code error lights on dash and the sunroof opens and closes by its self . I looked at other VIN OF SAME CAR SAME YEARS and they are recalled for this problem but my VIN is not for some reason

Incident: November 1, 2021 · Filed: January 24, 2022

There are many cases of clock spring failure in my model as well as many others. The problem here is that this failure has caused my to lose the use of all my steering wheel controls, horn and airbag and shifters. VW has obliged about the problem and is willing to repair it under warranty. The problem is, is that there are no parts available for the repair. I have no choice but to drive a car with many safety issues. Someone needs to look into allowing aftermarket parts to be used by dealer or expedite the manufacturer. This is putting many people in danger on the road, I am sure it's not only me. Thank You

Incident: January 23, 2022 · Filed: January 24, 2022

The horn works on some trips and not on others. I've brought it to the dealership near me and been told that it needs to be broken for them to be able to diagnose it. I hear a clicking sound from the steering wheel when i've needed to press the horn and it doesn't work. However, even if your horn doesn't work on the last trip you had, it sounds fine when you click the key fob lock button. No lights come on anywhere to notify me that horn won't work today, only remembering to try it out in the driveway when I go out

Incident: November 2, 2020 · Filed: November 5, 2020

PUT MY KEY INTO THE IGNITION AND RECIEVED, "ERROR: AIRBAG" NOW MY AIRBAG LIGHT IS ON AND I DIDNT DO ANYTHING TO MY ELECTRICAL OR AIRBAG SYSTEM.

Incident: October 5, 2019 · Filed: October 6, 2019

WHEN THE KEY HAS BEEN INSERTED INTO THE IGNITION CYLINDER, THE KEY WILL NOT TURN ALL THE WAY TO TURN ON THE VEHICLE. IT WILL STOP IN THE ACCESSORY SETTING AND NOT GO FURTHER. THE KEY CAN BE TAKEN OUT AGAIN BUT SAME ISSUE CONTINUES IF YOU TRY AGAIN. THE AUTOMATIC TRANSMISSION ON MY VEHICLE IS FULLY ENGAGED IN PARK AND THE STEERING WHEEL IS NOT LOCKED. THE CAR WILL NOT TURN ON AND WILL FORCE ME TO HAVE IT TOWED TO A MECHANIC TO REPAIR OR REPLACE THE IGNITION LOCK CYLINDER THAT SEEMS TO BE DAMAGED. ALL ACCESSORIES POWER ON JUST FINE WHEN THE ACCESSORY SETTING IS ENGAGED SO THAT LEADS ME TO BELIEVE THE IGNITION SWITCH IS FINE BUT THE CYLINDER IS DAMAGED. REPLACEMENT OF THIS PART REQUIRES THE REMOVAL OF THE STEERING WHEEL, AIRBAG, STEERING COLUMN ARMS AND OTHER ELECTRONICS SO I AM TAKING IT TO A MECHANIC IN FEAR THAT THIS IS TOO ADVANCED A PROJECT FOR HOME REPAIR. THIS ISSUE WAS FIRST DOCUMENTED ON OCTOBER 5TH 2019 AND HAS NEVER GIVEN ANY ISSUES IN THE PAST.

Incident: February 10, 2017 · Filed: July 26, 2019

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GTI. THE CONTACT STATED THAT THE DIAGNOSTIC TROUBLE CODE FOR THE STEERING LOCK COLUMN FLASHED. PUGI VOLKSWAGEN (2020 OGDEN AVE, DOWNERS GROVE, IL 60515, (630) 964-9500) WAS NOTIFIED OF THE FAILURE AND CLEARED THE CODE, BUT DID NOT PROVIDE DIAGNOSTIC TESTING. THE DEALER DID NOT VERIFY IF THE VEHICLE WAS INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.