2019 Ford Flex Recalls, Ratings & Complaints

Incident: December 1, 2024 · Filed: October 29, 2026

UPDATE TO ODI #XXX- 2019 Ford Flex, VIN [XXX], recall 24V951 (Ford 24S75), rearview camera. Camera failed XXX: in reverse the screen turns blue, image flickers off. Still failing. Presented XXX (R.O. #XXX): no repair, no finding. XXX [XXX] [XXX] Ford verified in writing (R.O. #XXX, 63,180 mi): camera at fault, DTC C1001, no repair available, bulletin only tentatively planned Dec 2027, released unrepaired at no charge. Timeline: interim letter XXX said parts not available and promised a second letter when the remedy arrived; none arrived. Remedy anticipated XXX was missed; XXX Ford said no approved remedy or timeline; NHTSA listing now says XXX. No fix, loaner, interim plan, or firm date in nearly 2 years; [XXX] driver uses car daily, and Ford has not told owners to stop driving. XXX I escalated to Ford executive leadership; only reply was a Sep 10 Investor Relations form letter. Question Ford must answer: [XXX] quoted service camera XXX at $124.37 total, listed with no sales restrictions, and Ford's parts printout shows 339 units in stock. Is the delay truly parts availability or the absence of a certified remedy part? Recalled component is GA8T-19G490-A; state in writing whether GA8Z is itself recalled. Please treat as failure to remedy within reasonable time under 49 U.S.C. 30120. ODI closed investigation PE24030 in Feb 2026 relying on this recall, but the promised remedy still does not exist. Require a firm remedy date or interim replacements for verified failures, a binding remedy schedule with progress reporting, and referral to the XXX consent-order monitor ($165 million penalty, independent third-party oversight). Ford's own letter told owners having difficulty getting a repair in reasonable time to contact NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: December 20, 2024 · Filed: October 28, 2026

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rearview camera displayed a blank image. The message "Camera Not Available" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was 50,000.

Incident: October 6, 2026 · Filed: October 26, 2026

On Tuesday, October 6, 2026 I drove my car without issue and parked in my garage. I later came out and while getting something out of the passenger side noticed fluid leaking out from under the car. After looking at it I decided it looked like the water pump. When I turned the car on it began making engine sounds (no check engine light has come on). With the sound I decided to have the car towed to a mechanic and was told the water pump failed. I chose to have it towed to another mechanic for a second opinion because of the sound and after testing was discovered that the engine is done for. I received no check engine light notification or any other indication that something was wrong. We have kept up with all maintenance for this vehicle so there’s absolutely no reason the water pump or engine should be failing with under 93,000 miles on it. Since we owe $10,000 on the car still we are forced to make the repair with a new engine putting us in a catastrophic financial situation. Water pumps are a known issue with the flex, but for it to occur at such low mileage is insane and for the engine to have failed without any warning is disgusting. On top of this there was a recall for the backup camera in 2024 that still has not been resolved. Our backup camera is upside down, cuts in and out and is not a clear image. We have been dealing with this since shortly after purchasing the vehicle in 2022. When reversing at night I can’t see because the screen is upside down and fuzzy, and when I try to use my mirrors to reverse I am blinded by the light from the screen in the car. Reversing, especially at night, is a huge liability since the drivers vision is not clear. I’ve contacted ford multiple times for an update on the camera recall and have been told there’s no update at this time. We’re going on 3 years of being notified of this recall with zero resolution. I have uploaded a few pictures (estimate is from initial mechanic). I have videos but they will not upload.

Incident: June 15, 2024 · Filed: October 22, 2026

Rearview camera was recalled almost 2 years ago and still no replacement parts available and the rearview camera in my vehicle does have the issue described. Whenever I put my car in reverse 1 of the following happens every time - Blue screen - Black screen - Image upside down - Distorted image with lines through it and upside down - Distorted image with lines through it and rightside up - No image with "Camera unavailable" message

Incident: March 15, 2026 · Filed: October 19, 2026

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts for the recall repair were unavailable. The contact stated that while in Reverse (R), the rearview camera displayed an upside-down image, posing a safety hazard while attempting to attach a trailer to haul. A local dealer was contacted and confirmed the failure. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 50,000.

Incident: February 15, 2025 · Filed: October 16, 2026

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while the vehicle was in Reverse (R), the rearview camera displayed a blank or distorted screen. The dealer was contacted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 31,000.

Incident: October 9, 2026 · Filed: October 9, 2026

Rear View camera image is upside down / distorted. Looks to be acknowledged by Ford and NHTSA as a recall yet Ford Dealers are making me pay to have it fixed.

Incident: September 10, 2024 · Filed: October 5, 2026

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera displayed an upside-down image and occasionally the rear-view camera displayed an image with lines. The dealer was contacted by phone and made aware of the failure. The contact was informed that parts were unavailable to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The failure mileage was approximately 115,000.

Incident: July 1, 2024 · Filed: October 1, 2026

The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rear-view camera displayed a blank screen or a distorted image. The contact then received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repairs. The dealer was notified of the failure several times, and the contact was informed that parts were not yet available. The failure mileage was approximately 45,000.

Incident: December 20, 2024 · Filed: September 29, 2026

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for parts to be available. The contact stated that while driving approximately 45 MPH, the B-pillar trim on the front driver's side door detached from the top of the door, causing the top half of the trim to separate from the rest of the trim. The contact stated that the same trim on the rear driver's side door had slightly detached. The back over prevention camera was inoperable and only displayed a black screen and made a beeping sound while in reverse. The dealer was contacted and failed to confirm when parts would be available. The failure mileage was approximately 80,000.