How many recalls does the 2020 Volvo Bus 9700 have?

NHTSA lists 8 recall campaigns for the 2020 Volvo Bus 9700 as of October 16, 2026. Each includes the defect description, safety consequence, and the remedy Volvo Bus will perform. New recalls can be issued at any time; this page is refreshed from NHTSA daily.

How do I tell if my 2020 Volvo Bus 9700 is affected by a recall?

Enter your 17-character VIN — stamped at the base of the windshield on the driver side and on the door jamb sticker — at nhtsa.gov/recalls. NHTSA's VIN lookup shows whether your specific vehicle has an unrepaired recall; the list on this page covers every campaign for the 2020 Volvo Bus 9700.

Are recall repairs on a 2020 Volvo Bus 9700 free?

Usually. Federal law requires Volvo Bus to remedy recalls on the 2020 9700 free of charge at an authorized Volvo Bus dealer, regardless of how many owners the vehicle has had or how many miles are on the odometer — unless it was first sold more than 15 years before the recall was issued (5 years for tires).

Does a recall on the 2020 Volvo Bus 9700 affect resale value?

An open recall can reduce resale value; a recall that has been repaired (documented in the vehicle history report) generally does not. Before you buy or sell a used 2020 Volvo Bus 9700, check the VIN at nhtsa.gov/recalls to confirm every recall has been remedied.

How many owner complaints are on file for the 2020 Volvo Bus 9700?

No owner complaints have been filed with NHTSA on the 2020 Volvo Bus 9700.

NHTSA vehicle safety data

2020 Volvo Bus 9700 Recalls, Ratings & Complaints

The 2020 Volvo Bus 9700 has 8 NHTSA recall campaigns and 0 owner complaints on file as of October 16, 2026. Recall repairs are usually free at an authorized Volvo Bus dealer.

NHTSA recall and complaint data for the 2020 Volvo Bus 9700. Recall data is refreshed daily from NHTSA.

Pre-purchase inspection checklist → Reliability & 5-year cost forecast →

EQUIPMENT:OTHER:LABELS

NHTSA #26V600000

Reported September 18, 2026 · Volvo Bus Corporation

Potentially affected: 1,236 vehicles

Defect description

Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

Safety consequence

The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.

Manufacturer remedy

Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP

NHTSA #23V890000

Reported December 22, 2023 · Volvo Bus Corporation

Potentially affected: 193 vehicles

Defect description

Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."

Safety consequence

Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.

Manufacturer remedy

Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

NHTSA #22V222000

Reported April 6, 2022 · Volvo Bus Corporation

Potentially affected: 48 vehicles

Defect description

Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 Volvo 9700 DOT vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.

Safety consequence

An overheated alternator bearing can increase the risk of a fire.

Manufacturer remedy

Volvo Bus will replace the alternator belt, free of charge. Owner notification letters September 30, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

EXTERIOR LIGHTING:HEADLIGHTS:BULBS

NHTSA #21V717000

Reported September 15, 2021 · Volvo Bus Corporation

Potentially affected: 860 vehicles

Defect description

Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Safety consequence

Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.

Manufacturer remedy

Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP

NHTSA #21V597000

Reported August 2, 2021 · Volvo Bus Corporation

Potentially affected: 266 vehicles

Defect description

Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."

Safety consequence

In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.

Manufacturer remedy

Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

POWER TRAIN:AUTOMATIC TRANSMISSION

NHTSA #20V803000

Reported December 21, 2020 · Volvo Bus Corporation

Potentially affected: 553 vehicles

Defect description

Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.

Safety consequence

A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.

Manufacturer remedy

Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

ENGINE

NHTSA #20V597000

Reported September 29, 2020 · Volvo Bus Corporation

Potentially affected: 10 vehicles

Defect description

Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 9700 buses. The driver may be able to start the bus even if the starter disabling switch in the engine compartment has been activated, such as during servicing.

Safety consequence

An engine that can be started while being worked on increases the risk of injury to the service technician.

Manufacturer remedy

Volvo Bus will notify owners, and will provide a service document describing how to connect and upload the new engine software, free of charge. The recall began November 6, 2020. Owners may contact Volvo Bus customer service at 1-800-463-7738. Volvo Bus's number for this recall is SR20-87.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

SEAT BELTS

NHTSA #19V724000

Reported October 9, 2019 · Volvo Bus Corporation

Potentially affected: 34 vehicles

Defect description

Volvo Bus Corporation (Volvo Bus) is recalling certain 2018-2020 Volvo 9700 vehicles. The passenger seat belt attachments may not be sufficient to anchor the seat belts and restrain the seat occupants in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages."

Safety consequence

In the event of a crash, a passenger that does not remain properly restrained has an increased risk of injury.

Manufacturer remedy

Volvo Bus will notify owners, and dealers will add reinforcement to the passenger seats, free of charge. The recall began December 11, 2019. Owners may contact Volvo Bus customer service at 1-866-870-2046.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Other Volvo Bus 9700 model years

Check your 2020 Volvo Bus 9700 VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Volvo Bus 9700 at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

Check a Volvo Bus VIN