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NHTSA vehicle safety data

2020 GMC Sierra 2500 Recalls & Complaints

The 2020 GMC Sierra 2500 has 9 NHTSA recall campaigns and 80 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized GMC dealer.

NHTSA recall and complaint data for the 2020 GMC Sierra 2500. Recall data is refreshed daily from NHTSA.

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2020 GMC Sierra 2500 owner complaints

Owners have filed 80 complaints with NHTSA about the 2020 GMC Sierra 2500, describing incidents dated August 9, 2019 to October 27, 2026.

Most-cited components

  • Power Train 25 complaints
  • Unknown or Other 17 complaints
  • Electrical System 13 complaints
  • Service Brakes 13 complaints
  • Engine 12 complaints
  • Steering 6 complaints

Of the 80 complaints on file, 1 reports a crash and 4 a fire; across all 80 complaints, owners report 1 injury (owner-reported, not verified by NHTSA).

Newest complaints

  • ODI #11774106 · Filed

    The contact owns a 2020 GMC Sierra 2500. The contact stated that while driving 65 MPH, there was a burning odor coming from the vehicle. The contact depressed the brake pedal, however, the vehicle failed to respond as needed. The vehicle was pulled over to the side of the road, coasted into a ditch…

  • ODI #11771423 · Filed

    Rear sliding window leak. Water stains on head liner unsure of addition damage.

  • ODI #11770894 · Filed

    The contact owns a 2020 GMC Sierra 2500. The contact stated that while stopped at a traffic light and making a left turn at approximately 20 MPH, the transmission failed. The vehicle was unable to exceed 10 MPH. The check engine warning light illuminated, and a dinging sound was heard following the…

Read all 80 complaints

NHTSA defect investigations

NHTSA's investigations file lists the 2020 GMC Sierra 2500 in 1 investigation. A listed model year means only that an investigation names it; it says nothing about any particular vehicle. An open investigation is not a finding that a safety defect exists, and NHTSA can close one without a recall.

Open and recently closed NHTSA defect investigations

Rear Wheel Lock Up from Transmission Control Valve Failure

NHTSA #26V083000 · Power Train — Automatic Transmission — Control Module — Software · NHTSA notice

Reported February 12, 2026 · General Motors, LLC

Potentially affected: 1,055 vehicles

Repair completion: 59.73% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign N252516560 · Owners notified March 6, 2026 · Vehicles built August 13, 2019 – August 13, 2019 (per NHTSA)

Defect description

General Motors, LLC is recalling certain 2020 Chevrolet Silverado 2500, 3500, GMC Sierra 2500, 3500, and 2020-2022 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles that may have been repaired incorrectly under recall 24V797. The transmission control valve may fail and cause the rear wheels to lock up.

Safety consequence

Rear wheel lock up increases the risk of a crash.

Manufacturer remedy

Dealers will inspect the vehicles and update the transmission control software, free of charge. Owner notification letters were mailed March 6, 2026. Owners may contact GMC customer service at 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N252516560. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on February 12, 2026.

Rear Wheel Lock-Up from Transmission Valve Failure

NHTSA #24V797000 · Power Train — Automatic Transmission — Control Module — Software · NHTSA notice

Reported October 24, 2024 · General Motors, LLC

Potentially affected: 463,295 vehicles

Repair completion: 77.96% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign N242454440 · Owners notified December 12, 2024

Defect description

General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.

Safety consequence

Rear wheel lock-up can increase the risk of a crash.

Manufacturer remedy

Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.

Tailgate May Open While Driving

NHTSA #24V060000 · Latches/Locks/Linkages — Tailgate — Latch · NHTSA notice

Reported February 1, 2024 · General Motors, LLC

Potentially affected: 570,434 vehicles

Repair completion: 74.2% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign N232426400 · Owners notified May 17, 2024

Defect description

General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.

Safety consequence

An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

Manufacturer remedy

Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Spare Tire is Incorrect Size

NHTSA #21V578000 · Tires — Temporary/Emergency Spare Tire · NHTSA notice

Reported July 29, 2021 · General Motors, LLC

Potentially affected: 86 vehicles

Repair completion: 76.74% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign N212329780 · Owners notified October 18, 2021

Defect description

General Motors, LLC. (GM) is recalling certain 2020-2021 Chevrolet Silverado 2500 and GMC Sierra 2500 vehicles equipped with a 17" spare tire (RPO ZHQ or ZXT) and either the 20" accessory road tire (RPO REM) or the 18" accessory road tire (RPO Q2V). Operating the spare tire with other 20" or 18" tires can prevent the Anti-Lock Braking System (ABS) from engaging.

Safety consequence

An ABS system that cannot control the rear wheels independently increases the risk of a crash.

Manufacturer remedy

Dealers will provide the appropriate spare tire and apply a new spare tire information label, free of charge. Owner notification letters were mailed on October 18, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; GMC customer service at 1-800-462-8782. GM's number for this recall is N212329780.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Front Center Seat Belts may not be Secured

NHTSA #20V792000 · Seat Belts · NHTSA notice

Reported December 17, 2020 · General Motors, LLC

Potentially affected: 624,216 vehicles

Repair completion: 89.99% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign N202314670 · Owners notified January 26, 2021

Defect description

General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.

Safety consequence

If a seat-belt bracket is not secured, the seat belt may not properly restrain an occupant in the front-row center seat position, increasing the risk of injury in a crash.

Manufacturer remedy

GM will notify owners, and dealers will inspect left-side and right-side front-row center seat-belt bracket attachments and reassemble it correctly as necessary, free of charge. The recall began January 26, 2021. Owners may contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202314670.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Roof Rail Air Bag May Not Deploy

NHTSA #20V446000 · Air Bags — Side/Window — Curtain — Inflator · NHTSA notice

Reported July 30, 2020 · General Motors LLC

Potentially affected: 769 vehicles

Repair completion: 92.58% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign N202305380 · Owners notified September 3, 2020

Defect description

General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.

Safety consequence

If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.

Manufacturer remedy

GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Hood May Open Unexpectedly

NHTSA #20V324000 · Structure — Body — Hood · NHTSA notice

Reported June 4, 2020 · General Motors LLC

Potentially affected: 272 vehicles

Repair completion: 72.06% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign N202306490 · Owners notified July 7, 2020

Defect description

General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. Some of the vehicles in 20V-324 were not part of Recall 20V-142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.

Safety consequence

If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.

Manufacturer remedy

GM will notify owners, and dealers will replace the hood assembly, free of charge. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. The recall began July 7, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202306490.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Hood May Open Unexpectedly

NHTSA #20V142000 · Latches/Locks/Linkages — Hood — Latch · NHTSA notice

Reported March 12, 2020 · General Motors LLC

Potentially affected: 1,909 vehicles

Repair completion: 90.04% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign N192284960 · Owners notified April 13, 2020

Defect description

General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.

Safety consequence

If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.

Manufacturer remedy

GM will notify owners, and dealers will replace the hood assembly, free of charge. The recall began April 13, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192284960.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Fire after Seat Belt Pretensioner Deployment

NHTSA #19V814000 · Seat Belts — Pretensioner · NHTSA notice

Reported November 14, 2019 · General Motors LLC

Potentially affected: 556,399 vehicles

Repair completion: 95.35% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign N192270600 · Owners notified December 13, 2019 · Vehicles built January 28, 2019 – October 31, 2019 (per NHTSA)

Defect description

General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.

Safety consequence

A vehicle fire could result if materials ignite inside the vehicle.

Manufacturer remedy

GM will notify owners, and dealers will close off the opening in the pretensioner bracket, free of charge. The recall began December 13, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192270600.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Other GMC Sierra 2500 model years

Check your 2020 GMC Sierra 2500 VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your GMC Sierra 2500 at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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