NHTSA vehicle safety data
2021 Freightliner Sprinter 3500 Recalls & Complaints
The 2021 Freightliner Sprinter 3500 has 11 NHTSA recall campaigns and 1 owner complaint on file as of November 3, 2026. Recall repairs are usually free at an authorized Freightliner dealer.
NHTSA recall and complaint data for the 2021 Freightliner Sprinter 3500. Recall data is refreshed daily from NHTSA.
2021 Freightliner Sprinter 3500 owner complaints
Owners have filed 1 complaint with NHTSA about the 2021 Freightliner Sprinter 3500, describing incidents dated August 11, 2022.
Most-cited components
- Unknown or Other 1 complaint
The complaint on file reports a crash (owner-reported, not verified by NHTSA).
Newest complaints
ODI #11487529 · Filed
The ‘care free’ awning has erratic operation issues.
Missing Frame Member Reinforcement Fasteners
NHTSA #23V875000 · Structure — Critical Fasteners · NHTSA notice
Reported December 21, 2023 · Daimler Vans USA, LLC
Potentially affected: 3,739 vehicles
Repair completion: 54.64% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign VS3ROHRAH · Owners notified March 4, 2024
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Safety consequence
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Manufacturer remedy
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Partition Wall May Detach
NHTSA #23V876000 · Structure — Critical Fasteners · NHTSA notice
Reported December 21, 2023 · Daimler Vans USA, LLC
Potentially affected: 387 vehicles
Repair completion: 47.29% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign VS3TREWAN · Owners notified January 31, 2024
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Safety consequence
A detached partition wall can increase the risk of injury.
Manufacturer remedy
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Windows & Interior Lashing Rail Cargo May Detach
NHTSA #23V806000 · Structure — Body · NHTSA notice
Reported December 1, 2023 · Daimler Vans USA, LLC
Potentially affected: 131 vehicles
Repair completion: 23.66% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign VS3LACKHA · Owners notified November 4, 2024
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Safety consequence
An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Manufacturer remedy
Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Instrument Panel May Fail to Display Information
NHTSA #23V204000 · Electrical System — Instrument Cluster/Panel · NHTSA notice
Reported March 24, 2023 · Daimler Vans USA, LLC
Potentially affected: 6,857 vehicles
Repair completion: 80.09% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign VS3KOMBAUS · Owners notified May 5, 2023
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Safety consequence
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Manufacturer remedy
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Vehicle Rollaway from Guide Bushing Fatigue
NHTSA #22V796000 · Power Train — Automatic Transmission — Internal — Park Pawl · NHTSA notice
Reported October 21, 2022 · Daimler Vans USA, LLC
Potentially affected: 124,305 vehicles
Repair completion: 84.13% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign 22V2790611,2,3 · Owners notified February 10, 2023 · Recall influenced by NHTSA's Office of Defects Investigation
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Safety consequence
Vehicle rollaway increases the risk of a crash.
Manufacturer remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Disabled Emergency Call System
NHTSA #22V360000 · Electrical System — Software · NHTSA notice
Reported May 20, 2022 · Daimler Vans USA, LLC
Potentially affected: 19,937 vehicles
Repair completion: 97.78% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign VS2SIMKOM/VS3SIMKOM · Owners notified October 13, 2022
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Safety consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Manufacturer remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Inoperable Rearview Camera Display/FMVSS 111
NHTSA #22V281000 · Back Over Prevention — Display Function · NHTSA notice
Reported April 27, 2022 · Daimler Vans USA, LLC
Potentially affected: 12,086 vehicles
Repair completion: 87.54% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign VS3KOMRUE · Owners notified July 20, 2022
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety consequence
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Manufacturer remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Fender Liner May Damage Brake Hose
NHTSA #21V933000 · Service Brakes, Hydraulic — Foundation Components — Hoses, Lines/Piping, and Fittings · NHTSA notice
Reported December 1, 2021 · Daimler Vans USA, LLC
Potentially affected: 98 vehicles
Repair completion: 79.59% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign VS3BAURAVE · Owners notified March 4, 2022
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Safety consequence
A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.
Manufacturer remedy
Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAURAVE.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Automatic Locking Retractor Malfunction/FMVSS 208
NHTSA #21V513000 · Seat Belts — Rear/Other — Retractor · NHTSA notice
Reported July 7, 2021 · Daimler Vans USA, LLC
Potentially affected: 1,514 vehicles
Repair completion: 77.48% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign VS2/VS3 KISIGUR · Owners notified December 21, 2021
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Safety consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Manufacturer remedy
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Front Seat Wiring Harnesses Routed Incorrectly
NHTSA #21V410000 · Electrical System · NHTSA notice
Reported June 2, 2021 · Daimler Vans USA, LLC
Potentially affected: 4,078 vehicles
Repair completion: 92.91% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign VS3DREHSEL · Owners notified August 11, 2021
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Safety consequence
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Manufacturer remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
MBUX System Software Malfunction
NHTSA #21V411000 · Electrical System — Software · NHTSA notice
Reported June 2, 2021 · Daimler Vans USA, LLC
Potentially affected: 33,437 vehicles
Repair completion: 93.92% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign VS3UXPOBOX · Owners notified August 17, 2021
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Manufacturer remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Other Freightliner Sprinter 3500 model years
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