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NHTSA campaign 22V360000 · Manufacturer campaign VS2SIMKOM/VS3SIMKOM

Daimler Vans USA, LLC Recall 22V-360: Disabled Emergency Call System

NHTSA recall 22V360000 (Manufacturer campaign VS2SIMKOM/VS3SIMKOM) was reported by Daimler Vans USA, LLC on May 20, 2022, with 19,937 vehicles potentially affected (per NHTSA). NHTSA's record lists the Freightliner Sprinter 1500, Freightliner Sprinter 2500, Freightliner Sprinter 3500 and more for model years 2019–2021. Owners were notified on October 13, 2022, per NHTSA.

Updated daily from NHTSA's recall files

Is my vehicle included?

This page lists, by model year, the vehicles NHTSA's recall record names for campaign 22V360000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.

To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.

Free VIN check: decode a VIN to see its year, make and model.

Key facts

NHTSA campaign
22V360000 (also written 22V-360 or 22V360)
Filed by
Daimler Vans USA, LLC
Manufacturer campaign number
VS2SIMKOM/VS3SIMKOM
Report received
Potentially affected
19,937 vehicles (per NHTSA)
Component
Electrical System — Software
Owners notified

Repair completion: 97.78% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)

NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.

Vehicles listed for this recall

NHTSA's recall record lists these vehicles for recall 22V360000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.

Freightliner

All Freightliner recalls

Mercedes Benz

All Mercedes Benz recalls

NHTSA's recall notice

As NHTSA's recall record states it for campaign 22V360000.

Defect description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Safety consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Manufacturer remedy

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Sources

Official NHTSA notice for recall 22V360000

Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.