try.vin
Log in

NHTSA campaign 21V411000 · Manufacturer campaign VS3UXPOBOX

Daimler Vans USA, LLC Recall 21V-411: MBUX System Software Malfunction

NHTSA recall 21V411000 (Manufacturer campaign VS3UXPOBOX) was reported by Daimler Vans USA, LLC on June 2, 2021, with 33,437 vehicles potentially affected (per NHTSA). NHTSA's record lists the Freightliner Sprinter 1500, Freightliner Sprinter 2500, Freightliner Sprinter 3500 and more for model years 2019–2021. Owners were notified on August 17, 2021, per NHTSA.

Updated daily from NHTSA's recall files

Is my vehicle included?

This page lists, by model year, the vehicles NHTSA's recall record names for campaign 21V411000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.

To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.

Free VIN check: decode a VIN to see its year, make and model.

Key facts

NHTSA campaign
21V411000 (also written 21V-411 or 21V411)
Filed by
Daimler Vans USA, LLC
Manufacturer campaign number
VS3UXPOBOX
Report received
Potentially affected
33,437 vehicles (per NHTSA)
Component
Electrical System — Software
Owners notified

Repair completion: 93.92% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)

NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.

Vehicles listed for this recall

NHTSA's recall record lists these vehicles for recall 21V411000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.

Freightliner

All Freightliner recalls

Mercedes Benz

All Mercedes Benz recalls

NHTSA's recall notice

As NHTSA's recall record states it for campaign 21V411000.

Defect description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Safety consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Manufacturer remedy

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Sources

Official NHTSA notice for recall 21V411000

Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.