2009 Freightliner Cascadia Recalls & Complaints

Incident: March 23, 2019 · Filed: March 25, 2019

TL* THE CONTACT OWNS A 2009 FREIGHTLINER CASCADIA. WHILE THE VEHICLE WAS BEING INSPECTED AT TRIAD FREIGHTLINER OF GREENSBORO (LOCATED AT 6420 BURNT POPLAR RD, GREENSBORO, NC 27409, (336) 668-0911), THE CONTACT WAS INFORMED THAT THE HEADLIGHTS FAILED BECAUSE THE SIGNAL ACQUISITION MODULE GOT WET AND NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V127000 (ELECTRICAL SYSTEM), BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,011,997. *DT *TR

Incident: September 9, 2015 · Filed: August 5, 2016

FREIGHTLINER CASCADIA 2009 STERING RACK AND PINION PROBLEM. FREIGHTLINER DEALER A REDY FIXED TWICE, AND AGAIN START THE PROBLEM,THAT'S MEANS HAVE TO BE HAVE A REPLAYS AGAIN,JUST DELETE COMPANY CLOSE THE RECALL. DRIVING WITH THIS PROBLEM IS VERY DENGER SPECIALY IN WORK ZONE WITH NOT EVEN LANE.I DO SPENT A LOT MONEY FOR ALIGNMENT AND OTHER PARTS . THIS HAVE TO BE A LAW FOR RECALL. IF PROBLEM STILL COMING AGAIN AND AGAIN DEALER HAVE TO THE FIX.

Incident: September 10, 2015 · Filed: April 4, 2016

STEERING COLUMN IS A PROBLEM. TRUCK DO NOT STAY IN THE ROAD STREIGHT.FOR MEN TIMES IN THE SHOP AND COUPLE ALIGNMENT, TRUCK HAS PROBLEM. VERY DENGER TO DRIVE. ELECTRICAL MIRRORS HEATED PROBLEM. WIRE AND EVERYTHING ELSE IT'S OK JUST NO POWER GO TO SWITCH. ELECTRIC CAN'T FIGEROUT WHAT'S IS HAPPENING.

Incident: January 14, 2015 · Filed: October 7, 2015

TL* THE CONTACT OWNS A 2009 FREIGHTLINER CASCADIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE RIGHT TURN WAS ACTIVATED AND FAILED TO DEACTIVATE. THE CONTACT ALSO STATED THAT SIGNAL LIGHT WOULD BE COME INOPERABLE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SAM CAB FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE WAS PERSISTENT.THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V127000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

Incident: August 23, 2015 · Filed: September 23, 2015

TL* THE CONTACT OWNS A 2009 FREIGHTLINER CASCADIA. WHILE MAKING A LEFT OR RIGHT TURN, THE VEHICLE WOULD HESITATE TO MAKE THE TURN AND THERE WAS A CLICKING NOISE PRESENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION WAS CORRODED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V514000 (STEERING) AND 09V357000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 307,000.

Incident: July 15, 2013 · Filed: February 13, 2015

TL* THE CONTACT OWNS A 2009 FREIGHTLINER CASCADIA TRACTOR. THE CONTACT STATED THAT THE STEERING WHEEL SHOOK VIOLENTLY AND THE RACK AND PINION DETERIORATED AND FRACTURED WITHOUT WARNING. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V514000 (STEERING) AND 09V357000 (STEERING). THE FAILURE RECURRED WITHIN LESS THAN THIRTY DAYS. WHEN DRIVING OVER 50 MPH, THE STEERING WHEEL SHOOK VIOLENTLY AND THE CONTACT HAD TO APPLY FORCE TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE TWO RECALL REPAIRS DID NOT REMEDY THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS NOT AVAILABLE. ...UPDATED 03-11-15 *BF UPDATED 9/21/2017*CN

Incident: February 28, 2014 · Filed: March 18, 2014

TL* THE CONTACT OWNS A 2009 FREIGHTLINER CASCADIA. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE STEERING SUDDENLY FAILED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE TIE ROD END HAD FAILED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER 09V357000 (STEERING). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 488,541.

Incident: October 16, 2011 · Filed: October 5, 2013

THIS IS A FOLLOW-ON TO NHTSA COMPLAINT # 10525935 WHICH YOU CAN READ IN THE RECORD.......SINCE MAKING THAT FILING EVERY ENTITY CONNECTED WITH THIS COMPLAINT HAS EITHER DENIED RESPONSIBILITY OR IGNORED RESPONSE TO FINANCIAL CLAIMS. THE MANUFACTURER, THROUGH CORPORATE COUNCIL HAVE DENIED RESPONSIBILITY AS "THERE WAS NO INVESTIGATION" CONDUCTED. IN FACT THE MANUFACTURER CONDUCTED AN INVESTIGATION IN EARLY 2013 AT THE SITE WHERE THE REMAINS OF THE TRACTOR ARE STORED. THEY DID THIS WITH THE COOPERATION OF THE FIRE INVESTIGATOR WHO REPORTED THAT DURING THIS INVESTIGATION HE NOTED RETAINING BOLTS MISSING ON THE FUEL DELIVERY SYSTEM. MANUFACTURER CORPORATE COUNCIL ALSO CLAIMED THAT SINCE LESSER LEASING COMPANY PRESENTED THE VEHICLE FOR RE-LEASE WITHOUT DISCLOSING THAT IT HAD BEEN IN A COLLISION OUTBOARD OF THE FUELS CONTROL COMPONENTS (MANUFACTURER CLAIMED) THAT "THE PROBLEM IN SUCH INSTANCES WERE ALWAYS RELATED TO UNREPORTED COLLISIONS ". IN OTHER WORDS "NOT OUR PROBLEM". THE LEASING COMPANY MADE TOKEN PAYMENT ON THE CLAIMS MADE; SOUGHT AND RECEIVED REIMBURSEMENT FOR THE INSURANCE DEDUCTIBLES FROM THE FREIGHTLINER DEALER WHO SOLD THE VEHICLE AND TRANSFERRED THOSE PAYMENTS TO THE LEASEHOLDER WITH AN EMPTY "CALL US IF YOU HAVE PROBLEMS WITH OUR INSURANCE COMPANY (THEY ARE SELF INSURED) . INSURER HAS SINCE DECLINED RESPONSE TO LEASEHOLDER CALLS FOR ASSISTANCE WITH THEIR INSURANCE CARRIER/PROCESSOR SAYING THAT THERE WAS NO COVERAGE FOR PERSONAL PROPERTY. THIS, IN SPITE OF THE FACT THAT THE CLAIMS WERE NOT FOR PERSONAL PROPERTY BUT FOR LOST REVENUE AND REPLACEMENT COSTS. THE POINT HERE IS NOT TO ATTEMPT TO HAVE NHTSA CONDUCT DISCOVERY BUT, IN THE SITUATION WHERE MANUFACTURER IS CLAIMING THAT NO INVESTIGATION WAS CONDUCTED, AND THAT THEY HAD CONDUCTED SAME, THAT NHTSA HAS EVERY OPPORTUNITY TO DO THE SAME JUST A MANUFACTURER DID THEMSELVES THIS YEAR. *TR

Incident: October 16, 2011 · Filed: July 20, 2013

I AM AN INDEPENDENT CONTRACTOR TO CR ENGLAND. WHILE SOUTHBOUND ON I-77 TOLL ROAD 000.2 MILES SSW OF GALLAGHER WV APPROX. 20:54:00HRS I SMELLED HEAVY EXHAUST GASSES WHEN PAUSED BACK AT THE TOLL BOOTH. I ATTRIBUTED THIS TO A VEHICLE IN FRONT THAT WAS OUT OF TUNE AND CONTINUED SOUTH. THE ODOR DID NOT GO AWAY SO I PULLED OVER TO THE HARD SHOULDER TO INVESTIGATE. AS I MOVED INTO THE SHOULDER THE DASH LIGHTS LIT UP AND FLASHED. I APPLIED THE BRAKES AND OPENED THE DRIVER SIDE DOOR TO CHECK THE CRACKLING NOISE COMING FROM BEHIND THE FIREWALL. SMOKE AND FLAMES WERE COMING FROM BENEATH THE BODY BETWEEN THE DRIVER SIDE FUEL TANK AND DOOR. I IMMEDIATELY CLOSED THE DOOR, SHOUTED TO MY SLEEPING STUDENT TO GET OUT WE ARE ON FIRE. HE BEGAN TO GATHER HIS THINGS BUT I TOLD HIM TO GET OUT NOW WHICH HE DID IN HIS UNDERWEAR AND A BLANKET. I FOLLOWED HIM OUT THE PASSENGER DOOR, PAUSED AND REACHED IN TO GET MY PHONE. I LOOKED UP AND SAW BILLOWING BLACK SMOKE FILLING THE TOP OF THE CAB SPACE AND DESCENDING DOWN RAPIDLY. WE WALKED TO THE END OF THE 53 FT TRAILER AND 10 MORE FEET ON THE PASSENGER FUEL TANK EXPLODED AND THE REST OF BOTH VEHICLES QUICKLY WERE ENGULFED AND LOST. NO BODY COULD EXPLAIN WHY THIS HAPPENED UNTIL I BECAME AWARE OF THE RECALL 12C (?), APRIL 2013, ON THE FUEL FEED ASSEMBLY FROM THE FUEL PUMP THROUGH TO THE INJECTORS VIA THE INDIVIDUAL INJECTOR LINES. I ASSUME THAT THESE WERE OVER-TIGHTENED EITHER IN ASSEMBLY IN SALTILLO, MX OR, IN SERVICE OR OTHERWISE AT COMPANY SHOP OR DURING CONTRACT SERVICE. THESE LINES WERE RUPTURED AT THAT TIME AND OVER TIME RELEASED FUEL ONTO THE BACK OF THE MOTOR. WHAT I HAD SMELLED WAS THE LIQUID FUEL HEATING ,EVAPORATING AND REACHING FLASH POINT. ONCE I STOPPED THE BLOW BY CEASED AND THE POOLED FUEL FLASHED. I INCURRED A FIVE FIGURE LOSS IN ADDITION TO THE VEHICLES. WHERE SHOULD I SEND MY CLAIM? CRE HAS THE VIN # *TR

Incident: May 2, 2012 · Filed: May 17, 2012

TL* THE CONTACT OWNS A 2009 FREIGHTLINER CASCADIA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE WAS TOWED TO THE DEALER FOR A DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPLACE THE GEAR SHIFT LEVER. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 420,000 AND THE CURRENT MILEAGE WAS 440,000. ...UPDATED 07/19/12 *BF THE CONSUMER STATED THE FAILRE WAS DU TO THE GREASE FITTINGS BEING LEFT LOOSE DURING THE MANUFACTURING OF THE TRUCK. WHICH COULD CAUE A FIRE IN THE CLUTCH ASSEMLY. THE CONSUMER STATED SIX CLUTCHES HAVE BEEN REPLACED IN OTHER TRUCKS. UPDATED 07/23/12