NHTSA vehicle safety data
2021 Freightliner Business Class M2 Recalls & Complaints
The 2021 Freightliner Business Class M2 has 14 NHTSA recall campaigns and 2 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Freightliner dealer.
NHTSA recall and complaint data for the 2021 Freightliner Business Class M2. Recall data is refreshed daily from NHTSA.
2021 Freightliner Business Class M2 owner complaints
Owners have filed 2 complaints with NHTSA about the 2021 Freightliner Business Class M2, describing incidents dated May 22, 2023 to June 13, 2023.
Most-cited components
- Power Train 1 complaint
- Unknown or Other 1 complaint
Newest complaints
ODI #11586756 · Filed
The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
ODI #11526800 · Filed
Meritor T-Case coating has failed internally. Coating has come off and is clogging the oil pump pick up tube. This can lead to catastrophic failure of the transfer case components.
Loss of Vehicle Control from Loose Axle Clamp Fasteners
NHTSA #25V760000 · Suspension — Critical Fasteners · NHTSA notice
Reported November 4, 2025 · Daimler Trucks North America, LLC
Potentially affected: 18,783 vehicles
Repair completion: 54.46% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign F1027 · Owners notified December 29, 2025 · Vehicles built starting February 7, 2020 (per NHTSA)
Defect description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.
Safety consequence
A loss of vehicle control increases the risk of a crash.
Manufacturer remedy
Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.
Vehicle May Understeer/FMVSS 136
NHTSA #23V299000 · Electronic Stability Control (ESC) · NHTSA notice
Reported April 26, 2023 · Daimler Trucks North America, LLC
Potentially affected: 266 vehicles
Repair completion: 80.83% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL971 · Owners notified June 19, 2023
Defect description
Daimler Trucks North America, LLC (DTNA) is recalling certain short wheelbase 2020-2024 Freightliner Cascadia, 2021-2024 Freightliner M2 Business Class, 2022 Western Star 4700, and 2020 Freightliner Classic Cascadia vehicles. The vehicle is equipped with an electronic stability control system and tire combination that may understeer during a J-turn. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 136, "Electronic Stability Control Systems on Heavy Vehicles."
Safety consequence
Understeering during a J-turn may increase the risk of a crash.
Manufacturer remedy
DTNA will replace the tires, free of charge. Owner notification letters were mailed June 19, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL971.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Incompatible Tires and Rims/FMVSS 120
NHTSA #22V919000 · Wheels — Rim · NHTSA notice
Reported December 12, 2022 · Daimler Trucks North America, LLC
Potentially affected: 49 vehicles
Repair completion: 55.1% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL-962 · Owners notified June 2, 2023
Defect description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."
Safety consequence
Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.
Manufacturer remedy
Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Corroded Modulator Valve May Cause Brake Pull
NHTSA #22V817000 · Service Brakes, Air — Antilock — Modulator · NHTSA notice
Reported November 1, 2022 · Daimler Trucks North America, LLC
Potentially affected: 219,390 vehicles
Repair completion: 83.58% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL-958 · Owners notified October 16, 2023
Defect description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2022 Freightliner Business Class M2, and 2022 Freightliner 114SD, and 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2021-2022 Western Star 57X vehicles. The brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during an Adaptive Cruise Control (ACC) braking event.
Safety consequence
Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash.
Manufacturer remedy
Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were mailed beginning October 16, 2023. DTNA's number for this recall is FL-958. This recall expands and replaces previous recall 20V-390. All vehicles previously repaired under recall 20V-390 will need to have the new remedy performed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Cracked Brake Drum May Cause Loss of Brakes
NHTSA #22V118000 · Service Brakes, Air — Drum · NHTSA notice
Reported March 2, 2022 · Daimler Trucks North America, LLC
Potentially affected: 11 vehicles
Repair completion: 100% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL-920 · Owners notified April 29, 2022
Defect description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Freightliner M2 vehicles. The brake drum may contact the hub assembly, causing the brake drum to crack.
Safety consequence
A cracked brake drum can cause a loss of brake function and increase the risk of a crash.
Manufacturer remedy
All vehicles have been remedied, therefore no owner notification letters are necessary. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-920.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Loose Tie Rod Clamps
NHTSA #21V369000 · Steering — Linkages — Tie Rod Assembly · NHTSA notice
Reported May 19, 2021 · Daimler Trucks North America, LLC
Potentially affected: 8,482 vehicles
Repair completion: 88.21% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL-888 · Owners notified December 23, 2021
Defect description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner 114SD, 122SD, Business Class M2, Cascadia, 108SD, Western Star 4900, 4700, 5700, Custom Chass RV Chassis, Custom Chass S2 Chassis, Custom Chass XC Chassis, Custom Chass XB Chassis, and Custom Chass MT Chassis. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.
Safety consequence
Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.
Manufacturer remedy
Dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-888.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
High Pressure Fuel Rail Assembly May Leak Fuel
NHTSA #21V326000 · Fuel System, Diesel — Fuel Injection System — Fuel Rail · NHTSA notice
Reported May 7, 2021 · Daimler Trucks North America, LLC
Potentially affected: 9,662 vehicles
Repair completion: 64.63% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL-886 · Owners notified July 30, 2021
Defect description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Safety consequence
A fuel leak in the presence of an ignition source increases the risk of a fire.
Manufacturer remedy
Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Steering Arm and Tie Rod Bolts May Fracture
NHTSA #21V256000 · Steering — Linkages — Tie Rod Assembly · NHTSA notice
Reported April 12, 2021 · Daimler Trucks North America, LLC
Potentially affected: 12,470 vehicles
Repair completion: 89.78% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL-884 · Owners notified June 10, 2021
Defect description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.
Safety consequence
A fractured bolt may cause a loss of steering, increasing the risk of a crash.
Manufacturer remedy
DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-884.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Caliper Mounting Bolt Not Tightened Properly
NHTSA #21V018000 · Service Brakes, Hydraulic — Foundation Components — Disc — Caliper · NHTSA notice
Reported January 20, 2021 · Daimler Trucks North America, LLC
Potentially affected: 133 vehicles
Repair completion: 80.45% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL-873 · Owners notified March 17, 2021
Defect description
Daimler Trucks North America, LLC (DTNA) is recalling 2021 Western Star 4700 and 5700, Freightliner Business Class M2, Cascadia, and Custom Chassis XC Chassis vehicles manufactured with a certain steering arm configuration with air disc brakes identified by the axle assembly supplier. On certain vehicles, one of the six brake caliper mounting bolts on the driver side steer axle may have been incorrectly tightened.
Safety consequence
The loose bolt could result in the other caliper bolts to loosen. Insufficiently tightened bolts may not provide adequate clamping force between the brake caliper and brake anchor plate, resulting in reduced brake effectiveness, increasing the risk of a crash.
Manufacturer remedy
DTNA will notify owners, and dealers will inspect and repair as necessary, free of charge. The recall began March 17, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-873.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Hydraulic Caliper Tie Bar May Be Loose
NHTSA #20V807000 · Service Brakes, Hydraulic — Foundation Components — Disc — Caliper · NHTSA notice
Reported December 21, 2020 · Daimler Trucks North America, LLC
Potentially affected: 80 vehicles
Repair completion: 68.75% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL-871 · Owners notified February 18, 2021
Defect description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021 Freightliner Custom Chassis MC, Business Class M2, Custom Chassis MBC Chassis, Custom Chassis S2 Chassis, Custom Chassis MT55 Chassis, and 2022 Custom Chassis Saf-T-Liner C2 vehicles. The hydraulic caliper tie bar support fasteners on the steer axles may not have been properly tightened or the tie bar may have not been installed in some cases.
Safety consequence
A dangling tie bar could come in contact with the rotating wheel-end components or damage may occur from the brake parts flexing. Either scenario may increase the risk of a crash.
Manufacturer remedy
DTNA will notify owners, and dealers will inspect both steer axle wheel-ends to make sure that the four tie bar mounting fasteners are properly tightened. If the required tie bar is missing, the caliper anchor mounts and functionality (brake pad slide pins and pad movement) will be inspected before installing a tie bar. All repairs will be performed free of charge. The recall began February 18, 2021. DTNA's number for this recall is FL-871.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Steer Axle Spindle Nut Snap-Ring Installation
NHTSA #20V660000 · Suspension — Rear — Axle — Spindle · NHTSA notice
Reported October 27, 2020 · Daimler Trucks North America LLC
Potentially affected: 1,411 vehicles
Repair completion: 83.63% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL-866 · Owners notified December 18, 2020
Defect description
Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Freightliner Cascadia, 2021 Freightliner 108SD, 114SD and Business Class M2 and Western Star 4700, 4900 and 5700 vehicles. The steer axle spindle nut snap-ring locking feature may be incorrectly installed or missing from the left spindle nut at the spindle.
Safety consequence
A missing or improperly installed locking snap ring can result in wheel-end failure and potentially a wheel-off/separation condition, increasing the risk of crash.
Manufacturer remedy
DTNA will notify owners, and dealers will inspect the hub cap plug, and reinstall or replace of the snap-ring as needed, free of charge. The recall began December 18, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-866.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Engine Harness May Contact & Chafe
NHTSA #20V527000 · Engine and Engine Cooling · NHTSA notice
Reported September 1, 2020 · Daimler Trucks North America LLC
Potentially affected: 9,665 vehicles
Repair completion: 84.22% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL-860 · Owners notified October 28, 2020
Defect description
Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2021 Freightliner 114SD, 108SD, and Business Class M2 vehicles. The engine harness wires may chafe at various locations around the air compressor and the frame rail. The damaged wires may short causing the engine to stall without any prior warning.
Safety consequence
An engine stall can increase the risk of a crash.
Manufacturer remedy
DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged. Vehicles with a damaged harness will receive a new harness that consists of a severe duty wrapping and additional hardware. All repairs will be performed free of charge. The recall began October 28, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-860.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Engine Harness May Contact and Chafe
NHTSA #20V466000 · Electrical System — Wiring · NHTSA notice
Reported August 7, 2020 · Daimler Trucks North America LLC
Potentially affected: 5,374 vehicles
Repair completion: 92.82% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL-858 · Owners notified October 5, 2020
Defect description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2021 Freightliner Business Class M2 trucks. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine stall.
Safety consequence
A engine stall may increase the risk of a crash.
Manufacturer remedy
DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The recall began October 5, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-858.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Reflective Tape May be Partially Covered/FMVSS 108
NHTSA #20V214000 · Exterior Lighting · NHTSA notice
Reported April 14, 2020 · Daimler Trucks North America LLC
Potentially affected: 63,175 vehicles
Repair completion: 55.7% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)
Manufacturer campaign FL848 · Owners notified May 29, 2020
Defect description
Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011 Freightliner Century Class, 2006-2010 Freightliner FLD, and 2017 Western Star 5700 vehicles. The rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the road. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Safety consequence
The vehicle's rearward visibility may be reduced, increasing the risk of a crash.
Manufacturer remedy
DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Other Freightliner Business Class M2 model years
Check your 2021 Freightliner Business Class M2 VIN
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