NHTSA vehicle safety data

2011 Ford Crown Victoria Recalls, Ratings & Complaints

The 2011 Ford Crown Victoria has 2 NHTSA recall campaigns and 23 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Ford dealer.

NHTSA recall and complaint data for the 2011 Ford Crown Victoria, plus NCAP crash-test ratings. Recall data is refreshed daily from NHTSA.

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2011 Ford Crown Victoria owner complaints

Owners have filed 23 complaints with NHTSA about the 2011 Ford Crown Victoria, describing incidents dated May 2, 2011 to March 11, 2025.

Most-cited components

Steering 12 complaints
Seats 4 complaints
Suspension 4 complaints
Engine 3 complaints
Power Train 2 complaints
Electrical System 1 complaint

Of the 23 complaints on file, 1 reports a crash (owner-reported, not verified by NHTSA).

Newest complaints

ODI #11647631 · Filed March 11, 2025
Unknown
ODI #11519486 · Filed April 28, 2023
I learned of recall on some models of crown victoria police interceptor. I own 3 such vehicles. Two were identified for recall, the third a 2011 however was not. This car has signs of steering issues very hard to turn the wheel at times. There is rust on the lower intermediate steering shaft and at…
ODI #11519396 · Filed April 28, 2023
Vehicle is exhibiting stiff steering issues associated with steering column. Mechanic determined steering shaft requires replacement. This vehicle was already involved in a steering column recall several years ago however the problem appears to have returned.

Read all 23 complaints

Improper Repair of Upper Intermediate Shaft

NHTSA #14V704000 · Steering — Rack and Pinion — Pinion Shaft · NHTSA notice

Reported November 5, 2014 · Ford Motor Company

Potentially affected: 36,888 vehicles

Repair completion: 70.57% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Ford campaign 14S25 · Owners notified November 19, 2014 · Vehicles built March 23, 2004 – August 30, 2011 (per NHTSA)

Defect description

Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.

Safety consequence

Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.

Manufacturer remedy

Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Steering Column Lower Bearing May Separate

NHTSA #13V385000 · Steering · NHTSA notice

Reported August 29, 2013 · Ford Motor Company

Potentially affected: 355,000 vehicles

Repair completion: 60.86% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Ford campaign 13S08 · Owners notified October 23, 2013 · Recall influenced by NHTSA's Office of Defects Investigation

Defect description

Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.

Safety consequence

If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.

Manufacturer remedy

Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.

Notes

A separate service campaign applies to vehicles in non-corrosion states not addressed by this safety recall. Owners of these vehicles should contact Ford directly about these vehicles.For the safety recall, owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

2011 Ford Crown Victoria 4 DR RWD

—

out of 5

Overall Safety Rating

Not Rated

Frontal Crash

Not Rated

Driver: Not Rated, Passenger: Not Rated

Side Crash

Not Rated

Driver: Not Rated, Passenger: Not Rated

Side Pole

Not Rated

Rollover

9% rollover risk

Safety Technology

23 owner complaints have been filed with NHTSA for the 2011 Ford Crown Victoria.

Power Train; Electrical System; Engine

ODI #11647631

Crash

Incident: March 11, 2025 · Filed: March 11, 2025

Unknown

Steering

ODI #11519486

Incident: April 21, 2023 · Filed: April 28, 2023

I learned of recall on some models of crown victoria police interceptor. I own 3 such vehicles. Two were identified for recall, the third a 2011 however was not. This car has signs of steering issues very hard to turn the wheel at times. There is rust on the lower intermediate steering shaft and at the u joints of the shaft. When I took the other vehicles in for recall servicing I provided the vin # for the 2011 and was informed that there was no recall for it. I am hoping that the recall can be expanded to include this vehicle which is showing some signs of steering shaft issues.

Steering

ODI #11519396

Incident: April 14, 2023 · Filed: April 28, 2023

Vehicle is exhibiting stiff steering issues associated with steering column. Mechanic determined steering shaft requires replacement. This vehicle was already involved in a steering column recall several years ago however the problem appears to have returned.

Steering

ODI #11428047

Incident: July 8, 2021 · Filed: August 6, 2021

The contact owns a 2011 Ford Crown Victoria. The contact stated while driving 40 mph, the steering wheel started clicking and making an abnormal popping sound. The contact stated that the steering wheel was difficult to maneuver. There was no warning light illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed that the intermediate steering shaft needed to be replaced. The manufacturer was made aware of the failure and advised the contact that the VIN was not included in NHTSA Campaign Number: 14V704000 (Steering) or 13V385000 (Steering). The vehicle was not repaired. The approximate failure mileage was 160,000.

Steering

ODI #11388103

Incident: January 2, 2020 · Filed: January 14, 2021

TL* THE CONTACT OWNS A 2011 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS ABOVE 60 MPH, THE FRONT END WOULD VIBRATE AND A CLUNKING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. EVENTUALLY THE STEERING COLUMN WOULD NOT LOCK AFTER PARKING THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LOWER STEERING SHAFT BEARING WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER RYE FORD LOCATED AT 1151 BOSTON POST RD, RYE, NY 10580 AND THE MANUFACTURER WERE NOTIFIED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 82,000.

Visibility/Wiper

ODI #11338977

Incident: January 1, 2020 · Filed: July 13, 2020

LOWER REAR WINDOW DEFROSTER TAB DISCONNECTS FROM GLASS, AND DOES NOT STAY PERMANENTLY ATTACHED.

Steering

ODI #11322802

Incident: February 14, 2020 · Filed: April 30, 2020

MY STEERING I SUPER HAD TO TURN THE WHEEL WHEN PARKED AS WELL AS DRIVING. IT IS BECAUSE OF THE STEERING SHAFT IS RUSTED OUT AND VERY DANGEROUS TO DRIVE .I JUST FOUND OUT THAT FORD HAD A RECALL ON THIS ISSUE BUT I NEVER RECEIVED A NOTICE ABOUT IT

Steering; Suspension; Unknown or Other

ODI #11208767

Incident: February 9, 2019 · Filed: May 20, 2019

THERE IS A RECALL ON MY CAR,THE RITE FRONT WHEEL IS MAKING POPING SOUNDS.

Engine

ODI #11099324

Incident: June 1, 2018 · Filed: June 2, 2018

THE ENGINE JUST EJECTED THE #7 SPARK PLUG WHILE DRIVING STRAIGHT ON CITY, PUBLIC ROADS AND CAUSED THE CAR TO DANGEROUSLY AND SUDDENLY SLOW DOWN. THE CAR JUST BEHIND ME HAD TO MANEUVER TO AVOID ME.

Exterior Lighting

ODI #10980214

Incident: April 22, 2017 · Filed: April 24, 2017

THE LEFT TURN SIGNAL WORKS SOMETIMES BUT BLINKS RAPIDLY MOST OF THE TIME. NO BULBS ARE BURNED OUT. SOMETIMES THE DASH LIGHTS GO OUT WHEN THE HEADLIGHTS ARE TURNED ON AND THEN THE DASH LIGHTS COME BACK ON WHEN THE HEADLIGHTS ARE TURNED OFF. SOMETIMES THE DASH LIGHTS COME BACK ON EVEN WITH THE HEADLIGHTS ARE ON BUT THE DASH LIGHTS ARE VERY DIM. IT IS BECOMING MORE DANGEROUS TO DRIVE WHEN YOU CAN'T COUNT ON THE DASH LIGHTS OR TURN SIGNALS WORKING. FORD HAS TOLD ME THERE IS NO RECALL FOR THIS YEAR HAVING A BAD LIGHT CONTROL MODULE. THERE WAS A RECALL FOR CROWN VICTORIA YEARS 2003 THROUGH 2005. MY CAR HAS 111,566 MILES.

Other Ford Crown Victoria model years

Check your 2011 Ford Crown Victoria VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Ford Crown Victoria at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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