NHTSA campaign 14V704000 · Ford campaign 14S25

Ford Motor Company Recall 14V-704: Improper Repair of Upper Intermediate Shaft

NHTSA recall 14V704000 (Ford campaign 14S25) was reported by Ford Motor Company on November 5, 2014, with 36,888 vehicles potentially affected (per NHTSA). NHTSA's record lists the Ford Crown Victoria, Lincoln Town Car and Mercury Grand Marquis for model years 2005–2011. Owners were notified on November 19, 2014, per NHTSA.

Updated daily from NHTSA's recall files

Is my vehicle included?

This page lists, by model year, the vehicles NHTSA's recall record names for campaign 14V704000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.

To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.

Free VIN check: decode a VIN to see its year, make and model.

Key facts

NHTSA campaign: 14V704000 (also written 14V-704 or 14V704)
Filed by: Ford Motor Company
Ford campaign number: 14S25
Report received: November 5, 2014
Potentially affected: 36,888 vehicles (per NHTSA)
Component: Steering — Rack and Pinion — Pinion Shaft
Owners notified: November 19, 2014

Repair completion: 70.57% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)

NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.

Vehicles listed for this recall

NHTSA's recall record lists these vehicles for recall 14V704000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.

Ford

Ford Crown Victoria
- 2005, 2006, 2007, 2008, 2009, 2010, 2011 · Vehicles built March 23, 2004 – August 30, 2011 (per NHTSA)

All Ford recalls

Lincoln

Lincoln Town Car
- 2005, 2006, 2007, 2008, 2009, 2010, 2011 · Vehicles built March 8, 2004 – August 30, 2011 (per NHTSA)

All Lincoln recalls

Mercury

Mercury Grand Marquis
- 2005, 2006, 2007, 2008, 2009, 2010, 2011 · Vehicles built March 23, 2004 – August 30, 2011 (per NHTSA)

All Mercury recalls

NHTSA's recall notice

As NHTSA's recall record states it for campaign 14V704000.

Defect description

Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.

Safety consequence

Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.

Manufacturer remedy

Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Sources

Official NHTSA notice for recall 14V704000

Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.