NHTSA vehicle safety data

2019 Lexus RX350 Recalls, Ratings & Complaints

The 2019 Lexus RX350 has 3 NHTSA recall campaigns and 31 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Lexus dealer.

NHTSA recall and complaint data for the 2019 Lexus RX350, plus NCAP crash-test ratings. Recall data is refreshed daily from NHTSA.

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2019 Lexus RX350 owner complaints

Owners have filed 31 complaints with NHTSA about the 2019 Lexus RX350, describing incidents dated January 1, 2019 to July 13, 2021.

Most-cited components

Fuel/Propulsion System 20 complaints
Power Train 4 complaints
Vehicle Speed Control 4 complaints
Engine 3 complaints
Service Brakes 3 complaints
Forward Collision Avoidance 2 complaints

Of the 31 complaints on file, 1 reports a crash; across all 31 complaints, owners report 1 injury (owner-reported, not verified by NHTSA).

Newest complaints

ODI #11425162 · Filed July 16, 2021
The contact owns a 2019 Lexus RX350. The contact stated while parking the vehicle in a parking space, as he disengaged the brake pedal to complete the parking, the vehicle accelerated inadvertently and crashed into the pillar of a building. There were no warning lights illuminated. There were no…
ODI #11414985 · Filed May 3, 2021
WE TOOK THE CAR IN BECAUSE WHEN THE CAR IS COLD IT DOES NOT SHIFT PROPERLY. THIS PROBLEM HAS BEEN HAPPENING AND GETTING WORSE SINCE IT WAS THERE FOR A RECALL ON THE TRANSMISSION SOFTWARE. DEALER REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM STATING THE DIAGNOSTIC COMPUTER SHOWS NO ERROR CODES…
ODI #11373952 · Filed November 10, 2020
ON A RECENT 2500 MILE TRIP ON 3 SEPARATE OCCASIONS WHILE ON INTERSTATE HIWAYS AND PASSING A VEHICLE THE EMERGENCY BRAKING SYSTEM ENGAGED AUTOMATICALLY WITH WARNING LIGHTS AND BUZZERS GOING OFF. THIS OCCURRED WITH NO OTHER VEHICLES ANYWHERE AROUND FOR A QUARTER MILE OR MORE. ON ONE OCCASION IT…

Read all 31 complaints

Transport Hook May Damage Fuel Filler Pipe

NHTSA #21V043000 · Fuel System, Gasoline — Storage — Tank Assembly — Filler Pipe and Cap · NHTSA notice

Reported February 3, 2021 · Toyota Motor Engineering & Manufacturing

Potentially affected: 1,081 vehicles

Repair completion: 97.78% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign 21LA01 · Owners notified April 1, 2021

Defect description

Toyota Motor Engineering & Manufacturing (Lexus) is recalling certain 2019 Lexus RX350 and 2021 RX350 vehicles. The transport hook may not have been removed prior to sale. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 301, "Fuel System Integrity."

Safety consequence

During a rear-end crash, the transport hook can damage the fuel filler pipe, increasing the risk of a fire.

Manufacturer remedy

Lexus will notify owners, and dealers will inspect and, as necessary, remove the rear transport hook, free of charge. The recall began April 1, 2021. Owners may contact Lexus customer service at 1-800-331-4331. Lexus' number for this recall is 21LA01.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Fuel Pump May Fail

NHTSA #20V682000 · Fuel System, Gasoline — Delivery — Fuel Pump · NHTSA notice

Reported November 4, 2020 · Toyota Motor Engineering & Manufacturing

Potentially affected: 1,525,742 vehicles

Repair completion: 92.17% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign 20TA02, 20LA01 · Owners notified January 21, 2021

Recall group: Denso fuel pumps

Defect description

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Safety consequence

If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

Manufacturer remedy

Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Fuel Pump May Fail

NHTSA #20V012000 · Fuel System, Gasoline — Delivery — Fuel Pump · NHTSA notice

Reported January 13, 2020 · Toyota Motor Engineering & Manufacturing

Potentially affected: 1,830,752 vehicles

Repair completion: 91.84% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign 20TB02/20TA02/20LB01 · Owners notified May 1, 2020

Recall group: Denso fuel pumps

Defect description

Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Safety consequence

If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

Manufacturer remedy

Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

2019 Lexus RX350 SUV AWD

out of 5

Overall Safety Rating

Frontal Crash

Driver: 4, Passenger: 4

Side Crash

Driver: 5, Passenger: 5

Side Pole

Rollover

16% rollover risk

Safety Technology

Electronic Stability Control Forward Collision Warning Lane Departure Warning

2019 Lexus RX350 SUV FWD

out of 5

Overall Safety Rating

Frontal Crash

Driver: 4, Passenger: 4

Side Crash

Driver: 5, Passenger: 5

Side Pole

Rollover

18% rollover risk

Safety Technology

Electronic Stability Control Forward Collision Warning Lane Departure Warning

31 owner complaints have been filed with NHTSA for the 2019 Lexus RX350.

Vehicle Speed Control

ODI #11425162

Crash

Incident: July 13, 2021 · Filed: July 16, 2021

The contact owns a 2019 Lexus RX350. The contact stated while parking the vehicle in a parking space, as he disengaged the brake pedal to complete the parking, the vehicle accelerated inadvertently and crashed into the pillar of a building. There were no warning lights illuminated. There were no injuries sustained. The vehicle was towed to a tow lot, then it was towed to an independent mechanic. A police report was filed. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and a case was opened. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 21,000.

Power Train

ODI #11414985

Incident: April 23, 2021 · Filed: May 3, 2021

WE TOOK THE CAR IN BECAUSE WHEN THE CAR IS COLD IT DOES NOT SHIFT PROPERLY. THIS PROBLEM HAS BEEN HAPPENING AND GETTING WORSE SINCE IT WAS THERE FOR A RECALL ON THE TRANSMISSION SOFTWARE. DEALER REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM STATING THE DIAGNOSTIC COMPUTER SHOWS NO ERROR CODES, WHILE IGNORING THE FACT WHEN YOU SHIFT FROM PARK TO REVERSE OR DRIVE THE VEHICLE JERKS AND THE GEAR LEVER REQUIRES A LOT OF FORCE TO MOVE INTO DESIRED GEAR. DEALER REFUSES TO REPAIR THE CAR OR ACKNOWLEDGE THE PROBLEM, INSTEAD THEY TRIED TO SELL ME A $875 OIL CHANGE. DEALER IS ALSO REFUSING TO SEND ME ANY PAPERWORK THAT MY CAR WAS THERE EVEN AFTER CALLING MANY TIMES TO REQUEST IT, THEY PROMISE TO SEND IT THAT DAY AND NEVER SEND IT BECAUSE "THEY ARE BUSY". SERVICE ADVISOR DAVID ( TAOU) WAS VERY ARROGANT, CONDESCENDING AND DISHONEST.

Vehicle Speed Control; Service Brakes; Forward Collision Avoidance

ODI #11373952

Incident: July 25, 2020 · Filed: November 10, 2020

ON A RECENT 2500 MILE TRIP ON 3 SEPARATE OCCASIONS WHILE ON INTERSTATE HIWAYS AND PASSING A VEHICLE THE EMERGENCY BRAKING SYSTEM ENGAGED AUTOMATICALLY WITH WARNING LIGHTS AND BUZZERS GOING OFF. THIS OCCURRED WITH NO OTHER VEHICLES ANYWHERE AROUND FOR A QUARTER MILE OR MORE. ON ONE OCCASION IT OCCURRED WHILE DRIVING IN THE RIGHT LANE AND WITH NO VEHICLES IN SIGHT. LEXUS SPECIAL TECH INSPECTED THE VEHICLE AND HAD SOME CALIBRATIONS PERFORMED BUT THEY WILL NOT TELL ME WHAT THEY FOUND IN DATA CAPTURED BY THE VEHICLE COMPUTER OR WHAT ACTIONS THEY TOOK AND WHY THEY THINK THE VEHICLE IS SAFE TO DRIVE.

Service Brakes

ODI #11353359

Incident: September 1, 2020 · Filed: September 5, 2020

VEHICLE VIBRATES WHEN BRAKING, BRAKE PEDAL PULSATES AS WELL WHEN BRAKING, SUCH DECREASING THE ABILITY FOR VEHICLE TO STOP APPROPRIATELY. EVERY 6,000 MILES ROTORS WARP BADLY AND NEED TO BE CHANGED WITH NORMAL DRIVING HABITS. LEXUS MUST RECALL THESE DEFECTIVE ROTORS AS THEY COULD AFFECT THE ABILITY FOR THE VEHICLE TO STOP

Fuel/Propulsion System

ODI #11337881

Incident: May 22, 2020 · Filed: July 7, 2020

FUEL PUMP ISSUES.

Service Brakes; Engine; Fuel/Propulsion System

ODI #11337473

Incident: July 3, 2020 · Filed: July 4, 2020

CAR WAS PDI AND DELIVERED ON 06/14/20 WITH AN OPEN RECALL 20LA01 THAT WAS LIKELY TO BE A LIFE-THREATENING ISSUE. EVEN AFTER PDI WAS PERFORMED, THE BREAKS WERE DISFUNCTIONAL, SO HAD TO TAKE THE VEHICLE FOR SERVICE ON 06/19/20. LEXUS FOUND THAT ROTORS REQUIRED RESURFACING TO FIX THE BREAKS AND AT THE SAME TIME COMPLETED THE OPEN RECALL 20LA01. HOWEVER ON 07/03/20, THE CAR STALLED IN THE MIDDLE OF A HIGHWAY TRAFFIC PUTTING THE PAX THRU A LIFE-THREATENING SITUATION. CAR HAS BEEN FINALLY TOWED TO THE SERVICE AND I AM VERBALLY PROMISED THAT THE CAR HAS BEEN FIXED TO NOT PRESENT ANY LIFE THREATENING ISSUES. SINCE IT IS JUST 15 DAYS OF PURCHASE AND VEHICLE BEEN INTO THE SERVICE REVIEW FOR 3 TIMES WITH SOME LIFE-THREATENING OPEN ISSUES, I AM REQUESTING LEXUS TO EITHER REFUND OR PROVIDE ME A REPLACEMENT. *TR

Power Train

ODI #11337401

Incident: July 4, 2020 · Filed: July 4, 2020

WHILE DRIVING, I'VE BEEN ENCOUNTERING HARD GEAR UPSHIFTS AND DOWNSHIFTS. I HAVE NOTIFIED MY LOCAL LEXUS DEALERSHIP AND THEY TOLD ME THAT IS NORMAL. THIS IS MY 3RD CAR I BOUGHT AND THE FIRST TIME I'VE ENCOUNTERED SUCH AN ISSUE. ISSUE USUALLY HAPPENS WHEN SPEEDS RANGE BETWEEN 50-70 MPH REGARDLESS OF WEATHER CONDITIONS. THIS IS A SAFETY CONCERN, GIVEN THAT THE CAR IS STILL PRETTY NEW.

Fuel/Propulsion System

ODI #11328871

Incident: March 13, 2020 · Filed: June 15, 2020

LEASED VEHICLE WAS BROUGHT TO LEXUS BROOKLYN, NY DEALERSHIP FOR RECALL ISSUE TO BE ADDRESSED. VEHICLE IS STILL AT THE DEALERSHIP DUE TO RECALL PARTS NOT BEING AVAILABLE. LEXUS LEGAL DEPT. HAS DETERMINED THEY ARE UNABLE TO OFFER ASSISTANCE OR BUY BACK OF VEHICLE. *TR

Fuel/Propulsion System

ODI #11327962

Incident: January 1, 2019 · Filed: June 9, 2020

2019 MODEL LEXUS R350L ARE INSTALLED WITH LOW EFFICIENCY "FUEL PUMP SYSTEM" AND THIS IS A RECALL FORM THE MANUFACTURER. STILL THERE IS NO REMEDY ?? *TR

Fuel System, Gasoline

ODI #11325032

Incident: January 13, 2020 · Filed: May 18, 2020

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LEXUS OF WINTER PARK, FLORIDA LOCATED AT 305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

Other Lexus RX350 model years

Check your 2019 Lexus RX350 VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Lexus RX350 at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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