2018 Lexus RX350 Recalls, Ratings & Complaints

Incident: July 24, 2018 · Filed: April 23, 2021

WHEN STEPPING ON THE GAS PETAL ONE OF THREE THINGS HAPPEN. 1. NORMAL ACCELERATION WHICH YOU EXPECT AFTER 60 YEARS OF DRIVING AND WHICH WE OBTAIN FROM A 2014 LEXUS RX350 THAT WE OWN. 2. HESITATION OF BETWEEN 1 AND 5 SECONDS BEFORE ACCELERATION BEGINS. 3 EXCESSIVE ACCELERATION ( SURG OF ACCELERATION MUCH MORE THAN EXPECTED). THIS EXCESS ACCELERATION MAY HAPPEN AFTER THE HESITATION OR THERE COULD BE "NORMAL" ACCELERATION AFTER THE HESITATION AND HAPPENS WHEN ACCELERATING AFTER BEING STOPPED.. THE HESITATION AND EXCESS ACCELERATION CAN BE FROM A STOPPED POSITION IE STOP SIGN OR TRAFFIC LIGHT OR WHILE MOVING AND NORMAL SPEEDS. THERE SEEMS TO BE A CONSISTENT HESITATION AT THE 60 TO 65 MPH WHEN ATTEMPTING TO ACCELERATE ON HIGHWAY. AT 70 MPH EVERYTHING SEEMS TO WORK AS EXPECTED. THE SURGING AND HESITATING SEEMS TO BE AT LOWER SPEEDS AND AND WHEN MAKING TURNS IN CITY STREETS AND MOVING UP OR DOWN HILLS AND IN PARKING LOTS WHEN MOVING OUT OF PARKING SPACES, BUT IT HAPPENS AT ALL SPEEDS UP TO 65 MPH. THE CARS HAS ACCELERATED WITH OUT DEPRESSING THE ACCELERATOR - THIS COULD HAVE BEEN A DELAYED ACCELERATION AFTER PRESSING THE ACCELERATOR A HALF BLOCK BEFORE. THIS HAPPENED WITH A LEXUS REPRESENTATIVE WAS IN THE CAR WITH ME - I WAS DRIVING SO HE COULD NOT TELL IF THAT ACTUALLY HAPPENED OR IF I ACCELERATED. STARTING IN EARLY 2019 WE HAVE TOLD LEXUS WHEN THE CAR WAS SERVICED( TWICE YEARLY THAT THE CAR BEHAVED IN THIS MANNER. EACH TIME THAT HAVE TOLD US THEY DID NOT RE-CREATE THE DESCRIBED BEHAVIOR AND THE CAR WAS PERFORMING AS DESIGNED.

Incident: November 27, 2020 · Filed: December 2, 2020

I TRIED ACCELERATING ON THE HIGHWAY (PCH IN SANTA MONICA, CA) WHILE TRAVELING FORWARD AT ABOUT 45-50 MPH, BUT THE VEHICLE HESITATED. THIS IS THE FORTH TIME THERE HAS BEEN A HESITATION IN ACCELERATION SINCE OWNING THE CAR, BUT THIS TIME THERE WAS A MESSAGE ON MY DASH. THE MESSAGE STATED THAT THERE WAS "AN OBSTRUCTION WITH THE PEDAL AND ACCELERATION WAS RETARDED." I LATER LOOKED DOWN AT THE PEDALS FELT AROUND THE THEM, BUT FOUND NOTHING OBSTRUCTING. AT THE TIME, THE VEHICLE HAD LESS THAN A QUARTER TANK OF GAS BUT NOT LOW ENOUGH FOR THE LOW FUEL WARNING TO COME ON. AFTER DRIVING ABOUT 15 MORE MILES - THE LOW FUEL WARNING CAME ON. I HAVE ALWAYS PUT PREMIUM FUEL IN THE VEHICLE AND MY WIFE DOESN'T PUT GAS IN THE VEHICLE. A RECALL WAS RECENTLY PERFORMED PERTAINING TO THE FUEL PUMP AT THE DEALER - PERTAINING TO LOW

Incident: September 13, 2020 · Filed: November 6, 2020

WHILE TRAVELING NORTH ON INTERSTATE 95 IN THE MIDDLE LANE AT APPROXIMATELY 60MPH AFTER SWITCHING INTO LEFT LANE SAW BRAKE LIGHTS AHEAD AND STEPPED ON BRAKE PEDAL. HEARD SLIGHT POP SOUND, BRAKE PEDAL WENT IMMEDIATELY TO THE FLOOR. CAR DID NOT STOP OR SLOW DOWN. SWERVED TO LEFT TO AVOID DIRECTLY HITTING CAR IN FRONT OF ME BUT HIT JERSEY WALL AND THE CAR. MY CAR KEPT GOING ANOTHER COUPLE HUNDRED YARDS BEFORE IT FINALLY STOPPED. CAR WAS TOTALED.WITHOUT FUNCTIONING BRAKES ADAPTIVE CRUISE CONTROL OR FORWARD COLLISION BRAKING WERE USELESS.

Incident: October 26, 2020 · Filed: October 26, 2020

BRIDGESTONE TIRES, TX8A EC1, SIZE P235/55R20, ARE 2 YEARS OLD WITH JUST OVER 14000 MILES, AND ALL TIRE THREAD IS GONE. LOCAL TIRE STORE TELLS ME THAT THEY MUST BE REPLACED AND HE SUSPECTS MANUFACTURING DEFECTS. TIRES WERE ROTATED BY LEXUS AT 5000 MILES AND 10000 MILES.

Incident: September 28, 2020 · Filed: October 3, 2020

MY WIFE WAS DRIVING DOWN I-75 ON A VERY RAINY DOWNPOUR. SHE TURNED ON THE WIPERS AND THE PASSENGER SIDE WIPERS DID NOT WORK. SHE ARRIVED HOME AND TOOK THE CAR THE NEXT DAY TO A LEXUS DEALERSHIP. THE BOLTS WERE LOOSE. THERE SHOULD BE A FAIL SAFE TO PREVENT THIS FROM HAPPENING. OF ALL THE CARS WE HAVE OWNED..........THIS HAS NEVER HAPPENED BEFORE.(INCLUDING A 2007 LEXUS WE ALSO DRIVE).

Incident: July 17, 2020 · Filed: July 17, 2020

DEAR CUSTOMERE SERVICES, I GOT A NOTICE FOR RECALL FUEL PUMP MAY FAIL 1- I MAKE AN APPOINT WITH LEXUS OF LAS VEGAS FOR A RECALL ON MAY 06, 2020 LATER ON THE LEXUS OF LAS VEGAS CANCELED MY AN APPOINTMENT DUE TO THE PART WAS NOT AVAILABLE ' 2- I MAKE ANOTHER APPOINTMENT TO BRING MY CAR FOR A RECALL WITH THE SAME ISSUE AFTER 1 DAY THEY SEND ME AN EMAIL TO CANCELED MY SERVICES DUE TO THE PART IF THE PART NOT AVAILABLE OR LEXUS NEED TO RECALL FOR SAFETY IF THE VEHICHE STALL OCCUR WHILE DRIVING, THIS COULD INCREASE THE RISK OF CRASH LEXUS DO NOT NEED TO SEND THE RECALL NOTICE TO THE CONSUMER AND LATER THE LEXUS DEALER CANCEL THE SERVICES DUE TO THA PART NOT AVAILABLE

Incident: January 13, 2020 · Filed: June 24, 2020

CAR HAS LOW PRESSURE FUEL PUMP THAT IF IT FAILS MAY RESULT IN CAR NOT RUNNING, WHICH COULD BE VERY DANGEROUS SHOULD IT HAPPEN WHILE ON FREEWAY. A RECALL WAS ISSUED IN JANUARY BY LEXUS, AND NOW AT THE END OF JUNE, THERE IS STILL NO FIX FOR THE PROBLEM. *TR

Incident: May 1, 2020 · Filed: June 11, 2020

TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. NALLY LEXUS LOCATED AT 2750 COBB PKWY SE, SMYRNA, GA 30080 AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Incident: May 24, 2020 · Filed: May 24, 2020

NOTHING YET; THIS IS A PRECAUTIONARY COMPLAINT TO BE NOTIFIED ASAP WHEN REPLACEMENT IS AVAILABLE

Incident: May 1, 2020 · Filed: May 22, 2020

TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED KEYES LEXUS (5905 VAN NUYS BLVD, VAN NUYS, CA 91401, (818) 538-2990) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO START THE VEHICLE ON SEVERAL OCCASIONS. ADDITIONALLY, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE FAILURE WAS INTERMITTENT. THE CONTACT ALSO STATED THAT WHILE DRIVING UPHILL THERE WAS RATTLING SOUND COMING FROM THE REAR OF THE VEHICLE. THE APPROXIMATE FAILURE WAS 21,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.