2014 Lexus RX350 Recalls, Ratings & Complaints

Incident: January 11, 2020 · Filed: January 13, 2020

WHILE DRIVING MY 2014 LEXUS RX350 AT 60MPH ON INTERSTATE I-10, MY SUNROOF SUDDENLY EXPLODED OUTWARDS! NO SIGNS OF ROAD DEBRIS NOR ANY OTHER VEHICLES IN VICINITY AFTER STOPPING, IT WAS CLEAR THAT THE REMAINING GLASS SHOWED THAT THERE WAS NO IMPACT AND THE GLASS SHATTERED OUTWARDS. WHEN INVESTIGATING ONLINE, I NOTICED THAT THIS COULD BE THE RESULT OF A DEFECT KNOWN BY THE AUTO INDUSTRY INCLUDING TOYOTA/LEXUS. I AM THANKFUL THAT THE INTERIOR SHIELD FOR THE SUNROOF WAS CLOSED FOR THE SHATTERED GLASS COULD HAVE ENTERED THE PASSENGER COMPARTMENT WITH POSSIBLE INJURY.

Incident: November 19, 2019 · Filed: January 12, 2020

CAR HAD 70,000 MILES AND THE TRANSMISSION WENT OUT. CAR WAS HAVING ISSUES WITH CRANKING, GETTING ERROR CODES FOR TECHNOLOGY, AND CAR SOUNDING LOUDLY AND SKIPPONG ALONG WITH NOT CHANGING OUT PROPERLY. DEALER NEVER FOUND A PROBLEM, BEYOND TECHNOLOGY, UNTIL THE TRANSMISSION WENT OUT. DEALER AGREED TO PAY FOR NEW TRANSMISSION 1 YEAR WARRANTY BUT NOT LABOR. CAR WOULD HESITATE TO START AND COULD HAVE BROKEN DOWN ON HIGHWAY HAD I NOT DENSND AN INSPECTION AGAIN, ONE WEEK AFTER THE DEALER CLAIM MY CAR WAS FIX AND IT WAS ONLY THE BATTERY.

Incident: August 2, 2019 · Filed: August 6, 2019

TL* THE CONTACT OWNS A 2014 LEXUS RX350. WHILE DRIVING APPROXIMATELY 45 MPH, A LOUD BOOMING SOUND WAS PRESENT. UPON INSPECTION, IT WAS DISCOVERED THAT THE GLASS SUN ROOF HAD SHATTERED. THE CONTACT INDICATED THAT THE SUN ROOF WAS CLOSED DURING THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. AN UNKNOWN DEALER WAS CONTACTED AND A SERVICE APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 69,000.

Incident: November 25, 2018 · Filed: December 3, 2018

CRACK IN WINDSHIELD STARTING ON PASSENGER SIDE JUST ABOVE THE BLACKISH PART AT THE LOWER PART OF THE WINDSHIELD , EXTENDING UP FOR ABOUT 3 INCHES THEN MAKING ABOUT A 95 DEGREE TURN HEADING TOWARD THE DRIVERS SIDE. WHEN FIRST NOTICED, THIS SECTION WAS ONLY ABOUT 3 INCHES LONG ALSO, BUT 2 DAYS LATER, IT EXTENDED ABOUT 2 FEET. NO APPARENT OR REMEMBERING ANY OBJECT STRIKING THE WINDSHIELD. NO CHIP SEEN. JUST NOTICED WHEN GOT IN CAR TO START IT THE MORNING STATED. THE 2 FOOT EXTENSION OCCURED WHILE DRIVING 2 DAYS LATER

Incident: April 25, 2014 · Filed: July 2, 2018

TAKATA RECALL

Incident: March 21, 2016 · Filed: June 28, 2016

VEHICLE TAKEN IN FOR EMISSIONS TEST/RENEWAL IN MARCH 2016. AFTER WORK COMPLETED, MADE SEVERAL STOPS AND "DRIVERS" SEAT SETTING (#1) WOULD NOT RETURN TO ORIGINAL EXIT SETTING THAT I HAD PROGRAMMED. THE STEERING WHEEL ALWAYS MOVES INTO THE DRIVING POSITION, BUT THE SEAT WOULD NOT. ADVISED SERVICE DEPT SAME DAY BUT AFTER BUSINESS HOURS THAT I WOULD BRING IT IN TO CORRECT WHATEVER WAS DONE SO THAT IT WOULD WORK PROPERLY. RETURNED NEXT DAY, SERVICE TICKET NOT WRITTEN, AND DEMONSTRATED PROBLEM WITH SERVICE ADVISOR, WHO ALSO SAT IN THE VEHICLE AND SAW THE SAME RESULTS. TO DATE PROBLEM NOT FIXED, AND SEAT WORKS SOMETIMES & SOMETIMES IT DOES NOT. ON SECOND VISIT, MECHANIC SUPPOSEDLY FIXED & I GOT INTO MY CAR AND IT STILL DID NOT WORK. DRIVING POSITION IS SUPPOSE TO WORK WHEN SEAT BELT IS ENGAGED OR VEHICLE SWITCH IS PRESSED.

Incident: February 27, 2015 · Filed: March 12, 2015

TL* THE CONTACT OWNS A 2014 LEXUS RX350. WHILE DRIVING AT A LOW SPEED, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, NECK, BACK, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,305. UPDATED 4/20/15*CN UPDATED 9/28/2017*CN

Incident: March 8, 2015 · Filed: March 10, 2015

CAR PARKED ON A DRIVEWAY AND SLIPPED OUT OF PARK AND DOWN THE DRIVEWAY INTO A NEIGHBORS TREE ACROSS THE STREET. *TR

Incident: August 6, 2014 · Filed: November 3, 2014

TL* THE CONTACT OWNS A 2014 LEXUS RX350 EQUIPPED WITH MICHELIN, TIRE LINE: LATITUDE TOUR AND TIRE SIZE: P235/55R19 (N/A). THE CONTACTED THAT WHILE DRIVING AT 30 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FRONT DRIVER AND REAR SIDE TIRES WERE PUNCTURED WITH UNKNOWN OBJECTS. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. DJR

Incident: September 27, 2014 · Filed: October 12, 2014

THE CONTACT OWNS A 2014 LEXUS RX 350. WHILE ATTEMPTING TO PARK THE VEHICLE AFTER A COMPLETE STOP, DURING THE (GEAR) SHIFTING FROM DRIVE TO PARK, THE VEHICLE SUDDENLY ACCELERATED AND HIT / CRASHED ON TO A BUILDING AND SPUN OFF, AND THE IMPACT CAUSED THE VEHICLE TO TRAVEL FOR ABOUT 15 FEET AND STOPPED. AIR BAGS DID NOT DEPLOY AND A POLICE REPORT WAS FILED. NO INJURIES TO ANYONE. THE VEHICLE WAS TOWED TO THE LEXUS DEALERSHIP AND LATER TO DEALERSHIP'S COLLISION SHOP. APPROXIMATE ESTIMATE FOR THE REPAIR IS $21,000. MANUFACTURER WAS NOTIFIED THROUGH THE EMAIL OPTION IN LEXUS CUSTOMER ASSISTANCE CENTER. APPROXIMATE FAILURE MILEAGE WAS 5,500. IT APPEARS TO BE AN ISSUE WITH THE ENGINE OR SOME INTERNAL ELECTRONIC SYSTEM. BECAUSE, WHEN THIS INCIDENT HAPPENED, THE VEHICLE WAS AT A COMPLETE STOP AND MY (DRIVER) FOOT WAS ON THE BRAKE PEDAL. *TR