2021 Kia Soul Recalls, Ratings & Complaints

Incident: August 10, 2026 · Filed: October 28, 2026

We have been in dispute with Hart kia and kia corporate over a reoccurring issue directly related to the recall remedy sc336 oil piston rings manufacturer defect that is affecting my vehicle.

Incident: October 1, 2025 · Filed: October 25, 2026

I bought my car brand new. 5 years later, im driving and come to a stop and stall. Crank up, drive and come.to a stop and stall again. I took to dealership twice and another shop for second review. Shop said I should be covered under the oil piston recall, but need to find out. Dealership at first only.told.me I just needed a tune-up. Then when I took it to the shop for second opinion, kia corporate then told.me.to take back to dealership. I did, on trailer, and then they confirmed what shop said and told.me.i had a bad motor. The dealership then told.me they take it as a trade in since I cant afford a.new motor, but when I get there, they tell me they won't take it. Ive paid.on this car 10 months while.trying to get answers. Now im going g to have this on my credit and I STILL DONT HAVE A CAR 10 MONTHS LATER AS A SINGLE MOM

Incident: August 14, 2026 · Filed: October 15, 2026

My kia's soul was part of a major safety recall for oil piston ring. The reason it's not showing on a recall list is because they claim to have fixed the issue. And it was removed. The issue is still persistent, and now the car has suffered catastrophic engine failure due to this recall issue. Kia corporate is refusing to rectify.

Incident: April 18, 2026 · Filed: October 11, 2026

The car was constantly burning through large amounts of oil. One night I was driving and the car started slowing down and lost power completely. This put my safety at Risk because I was on the freeway and came to a complete stop. I brought the vehicle to the dealership and they said it would be 4k to fix and did not fix the recall.

Incident: October 5, 2026 · Filed: October 6, 2026

Burning oil and piston failure in my 2021 Kia soul. But it’s not the 1 percent under recall. More than just the 1 percent

Incident: September 25, 2026 · Filed: October 3, 2026

Was driving engine jumped time and stalled out doing 45. Vehicle only has 63499 miles on it. Had it towed to dealership. The vehicle passed the original piston oil ring recall test in 2025 and 15,000 miles later is needing a new engine due to the ineffectiveness of Kia recall.

Incident: September 25, 2026 · Filed: September 28, 2026

consumer protection complaint against Gateway Kia of North Brunswick for wrongful warranty denial, deceptive business practices, and failure to comply with a federally mandated class action settlement.On Friday, September 25, 2026, my 2021 Kia Soul was left at Gateway Kia due to engine distress. The service department performed a physical mechanical bearing test and confirmed that the vehicle has a failed connecting rod bearing (the engine rod is shot).Despite this definitive physical proof of mechanical failure, the dealership's service department and Kia Corporate Consumer Affairs flatly refused to honor the repair or provide a mandated loaner vehicle. They claimed the vehicle is "out of warranty" and "does not match a recall."This vehicle is explicitly covered under the Kia Nu Engine Class Action Settlement, which legally mandates a Lifetime Warranty Extension for connecting rod bearing wear and failures for qualifying vehicles, regardless of original ownership or standard factory warranty expiration. Furthermore, the settlement explicitly dictates that a free loaner or alternative transportation must be provided while a class vehicle is held for a qualifying engine failure.By running a physical test that proved a settlement-covered mechanical failure, yet refusing to honor the court-ordered warranty extension, Gateway Kia is engaging in deceptive trade practices and violating federal class settlement terms. They are holding my inoperable vehicle while I am forced to maintain a $449.13 monthly finance payment to Credit Acceptance Corporation for a vehicle they refuse to fix.Requested Resolution:I request that the Division of Consumer Affairs investigate Gateway Kia of North Brunswick and compel Kia America, Inc. to immediately authorize the engine replacement under the Class Action Settlement terms.

Incident: September 19, 2026 · Filed: September 24, 2026

My 2021 Kia Soul was included in Recall SC336 involving defective piston oil rings that may cause increased oil consumption, engine damage, and stalling. The recall remedy was done in June 2025. Kia digitally inspected the engine and said it passed so no engine replacement was performed. Eight months later the car began having symptoms mirroring those of the recall. On February 13, 2026, an independent repair facility documented a check engine light, poor acceleration, timing-related engine fault codes, no oil on the dipstick, less than two quarts of oil recovered from the engine, and no visible external oil leaks. On May 21, 2026, a Kia dealership documented that the vehicle arrived three quarts low. Engine timing and performance issues later required warranty repairs. On Sept. 19 2026, the vehicle stalled while turning onto a busy roadway with four occupants inside. Following the stall event, the vehicle was again found to be extremely low on oil despite documented regular maintenance and oil changes throughout ownership. I’m worried that the recall inspection didn’t identify an affected engine and that the car then developed the symptoms in Recall SC336 - excessive oil consumption, engine-related faults, poor performance, and dangerous stalling. The car is now being evaluated by Kia. I am complaining because I believe NHTSA should know a vehicle that passed the SC336 recall inspection within months developed symptoms resembling the condition that recall was intended to address. I have been informed by the dealership that because Recall SC336 was already completed, Kia would not allow the recall process to simply be performed again. My concern is that the vehicle was determined to have passed the recall inspection but then developed all of the recall symptoms. I am concerned that the recall history is not being considered as part of the current diagnosis and that the underlying condition addressed by SC336 was not identified despite the vehicle having symptoms.

Incident: August 1, 2026 · Filed: September 9, 2026

Recall 25V099/SC336 was not performed on my vehicle when it was in the dealership. My vehicle is now disabled at Capitol Kia San Jose with complete engine failure. They are denying any responsibility and refusing repair coverage. I have written a formal letter to Kia Corporation requesting an immediate review of my vehicle. With this being an NHTSA recall I am hoping to get some intervention somewhere regarding this situation.

Incident: September 7, 2026 · Filed: September 8, 2026

The check engine light came on in the car and within a few minutes while looking for a safe place the pull over there was a foul smell coming from the engine, followed by many error lights on the dash and the car losing the ability to accelerate and drive. The car had to be towed to a local repair shop who inspected the car and found that the engine a thrown a rod through the engine block.