NHTSA vehicle safety data

2011 Kia Soul Recalls, Ratings & Complaints

The 2011 Kia Soul has 3 NHTSA recall campaigns and 194 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Kia dealer.

NHTSA recall and complaint data for the 2011 Kia Soul, plus NCAP crash-test ratings. Recall data is refreshed daily from NHTSA.

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2011 Kia Soul owner complaints

Owners have filed 194 complaints with NHTSA about the 2011 Kia Soul, describing incidents dated November 17, 2010 to March 9, 2026.

Most-cited components

Service Brakes 45 complaints
Electrical System 30 complaints
Engine 28 complaints
Air Bags 26 complaints
Unknown or Other 21 complaints
Visibility/Wiper 17 complaints

Of the 194 complaints on file, 27 report a crash and 5 a fire; across all 194 complaints, owners report 29 injuries and 1 death (owner-reported, not verified by NHTSA).

Newest complaints

ODI #11760046 · Filed August 27, 2026
The contact owns a 2011 Kia Soul. The contact stated that the airbag warning light was illuminated, indicating that the airbag system was inoperative. The vehicle was taken to a local dealer, where it was diagnosed that the clock spring needed replacement. The vehicle was repaired. A certified…
ODI #11722193 · Filed March 5, 2026
The contact owns a 2011 Kia Soul. The contact stated that while her husband was at a stop sign, the vehicle suddenly shut off. The vehicle was successfully jump-started; however, after driving approximately one mile, the vehicle began jerking and lost power again and was pushed to a residence. The…
ODI #11670276 · Filed June 30, 2025
This vehicle had just passed a inspection for me to get it licensed and Kentucky. There was no light showing that the airbags would not work. Unfortunately, this vehicle is not available.I had reached out to kia multiple times. My fears I have another Kia the same year.

Read all 194 complaints

NHTSA defect investigations

NHTSA's investigations file lists the 2011 Kia Soul in 3 investigations. Audit Queries and Equipment Queries are administrative investigations: they look at whether companies complied with federal vehicle safety requirements, such as reporting, recall and certification rules, not at a possible vehicle defect. A listed model year means only that an investigation names it; it says nothing about any particular vehicle. An open investigation is not a finding that a safety defect exists, and NHTSA can close one without a recall.

Audit Query AQ23-002: Hyundai and Kia ABS Module Fires
Open since November 17, 2023
Preliminary Evaluation PE19-004: Non-crash Vehicle Fires
Closed December 22, 2021
- Recall 20V-088
- Recall 20V-100
- Recall 20V-101
- Recall 20V-518
- Recall 20V-519
- Recall 20V-750
- and 2 more on the investigation page
Defect Petition DP18-003: Non-crash Vehicle Fires
Closed May 10, 2019

Open and recently closed NHTSA defect investigations

HECU May Cause Engine Compartment Fire

NHTSA #23V652000 · Service Brakes, Hydraulic — Antilock/Traction Control/Electronic Limited Slip — Control Unit/Module · NHTSA notice

Reported September 25, 2023 · Kia America, Inc.

Potentially affected: 1,730,192 vehicles

Repair completion: 32.37% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Kia campaign SC284 · Owners notified March 29, 2024

Recall group: Hyundai and Kia ABS module fires

Park outside only — fire risk while parked indoors or near structures.

Defect description

Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.

Safety consequence

An engine compartment fire while parked or driving can increase the risk of injury.

Manufacturer remedy

Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Headliner Plate Detachment

NHTSA #14V822000 · Structure — Body — Roof and Pillars · NHTSA notice

Reported December 29, 2014 · Kia Motors America

Potentially affected: 95,314 vehicles

Repair completion: 64.33% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Kia campaign SC112 · Owners notified January 29, 2015 · Vehicles built January 8, 2009 – October 2, 2013 (per NHTSA)

Defect description

Kia Motors America (Kia) is recalling certain model year 2010-2013 Kia Soul vehicles manufactured January 8, 2009, to October 2, 2013, equipped with a sun roof. A headliner plate may detach during deployment of the curtain air bag.

Safety consequence

A detached headliner plate may increase the risk of injury to the occupant during a vehicle crash.

Manufacturer remedy

Kia will notify owners, and dealers will install industrial adhesive strips to secure the headliner plates, free of charge. The recall is expected to begin February 2, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC112.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Stop Lamp Switch may Function Intermittently

NHTSA #13V114000 · Exterior Lighting — Brake Lights — Switch · NHTSA notice

Reported April 1, 2013 · Kia Motors Corporation

Potentially affected: 980,377 vehicles

Kia campaign SC098 · Owners notified April 19, 2013 · Vehicles built January 8, 2009 – June 14, 2011 (per NHTSA)

Defect description

Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.

Safety consequence

Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.

Manufacturer remedy

Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

2011 Kia Soul SUV FWD

out of 5

Overall Safety Rating

Frontal Crash

Driver: 4, Passenger: 4

Side Crash

Driver: 4, Passenger: 5

Side Pole

Rollover

15% rollover risk

Safety Technology

Electronic Stability Control

3 investigations

194 owner complaints have been filed with NHTSA for the 2011 Kia Soul.

Air Bags

ODI #11760046

Incident: March 9, 2026 · Filed: August 27, 2026

The contact owns a 2011 Kia Soul. The contact stated that the airbag warning light was illuminated, indicating that the airbag system was inoperative. The vehicle was taken to a local dealer, where it was diagnosed that the clock spring needed replacement. The vehicle was repaired. A certified letter was sent to the manufacturer, requesting a goodwill refund; however, the request was denied due to the lack of recall coverage for the vehicle. The failure mileage was approximately 167,492.

Service Brakes, Hydraulic; Electrical System

ODI #11722193

Incident: March 4, 2026 · Filed: March 5, 2026

The contact owns a 2011 Kia Soul. The contact stated that while her husband was at a stop sign, the vehicle suddenly shut off. The vehicle was successfully jump-started; however, after driving approximately one mile, the vehicle began jerking and lost power again and was pushed to a residence. The contact referenced NHTSA ID Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); as a possible cause for the failure; however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 154,655.

Air Bags

ODI #11670276

Crash 1 injury

Incident: April 22, 2022 · Filed: June 30, 2025

This vehicle had just passed a inspection for me to get it licensed and Kentucky. There was no light showing that the airbags would not work. Unfortunately, this vehicle is not available.I had reached out to kia multiple times. My fears I have another Kia the same year.

Service Brakes, Hydraulic

ODI #11630130

Incident: September 25, 2023 · Filed: December 11, 2024

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Service Brakes; Firerelated

ODI #11627799

Fire

Incident: November 27, 2024 · Filed: November 27, 2024

The contact owned a 2011 Kia Soul. The contact stated that the vehicle was parked overnight on his driveway, caught on fire, and exploded in the early morning. The fire started from the engine bay. The vehicle was unoccupied during the fire. The fire originated from the front engine bay, and soon after engulfed the entire vehicle. The vehicle was totaled, the side of the house was damaged, a motorcycle was destroyed and parts of the contacts shop were damaged. The fire department arrived and extinguished the fire. A fire department report was filed. A police department report was filed. The vehicle was destroyed. No warning lights were illuminated prior. The local dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 165,000. The contact stated that they believed NHTSA campaign number 23V652000 (SERVICE BRAKES, HYDRAULIC) was responsible for the failure of the vehicle.

Service Brakes, Hydraulic

ODI #11621679

Incident: May 5, 2024 · Filed: October 24, 2024

The contact owns a 2011 Kia Soul. The contact stated that the MIL warning light was illuminated. The vehicle was taken to the dealer and repaired under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the failure persisted. Additionally, the contact stated while the vehicle was idling, the contact noticed an abnormal burning odor. The dealer was notified of the failure and advised the contact that a fee would be charged for additional repairs. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 152,000.

Vehicle Speed Control; Unknown or Other; Fuel/Propulsion System

ODI #11618421

Incident: October 7, 2024 · Filed: October 7, 2024

While driving my car just started accelerating in traffic and I couldn’t get it to stop even while hitting brakes trying not to hit another vehicle. Fortunately found a way to pull to side of road and throw in park and it was still revving up and didn’t stop til I turned off car completely. So terrifying. Now I’m [XXX] trying figure out how I’m going to get back home in this dangerous vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine

ODI #11613900

Incident: September 10, 2024 · Filed: September 10, 2024

Engine is going excessive through oil .

Air Bags

ODI #11610837

Crash 1 injury

Incident: January 10, 2024 · Filed: August 26, 2024

The contact owned a 2011 Kia Soul. The contact stated that while driving at 63 MPH, an object hit the vehicle's front, driver-side tire which caused the contact to lose control of the vehicle. Due to the failure, the contact crashed into a highway sand barrel as the vehicle flipped forward and rolled over onto the driver's side. The air bags did not deploy upon impact. The contact exited the vehicle through the front passenger door with the assistance of a fellow motorist. The contact was taken by ambulance to the emergency room and was treated for head trauma, pain to both shoulders, neck, and back; as well as, scratches to the left elbow and right hand. A police report was filed. A couple of sand barrels were damaged which left sand scattered across the highway. The vehicle was towed from the scene to an independent tow yard where it was deemed a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was unknown.

Service Brakes, Hydraulic

ODI #11599317

Incident: July 5, 2024 · Filed: July 5, 2024

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Other Kia Soul model years

Check your 2011 Kia Soul VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Kia Soul at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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