NHTSA vehicle safety data

2004 Keystone Cougar Recalls & Complaints

The 2004 Keystone Cougar has 3 NHTSA recall campaigns and 26 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Keystone dealer.

NHTSA recall and complaint data for the 2004 Keystone Cougar. Recall data is refreshed daily from NHTSA.

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2004 Keystone Cougar owner complaints

Owners have filed 26 complaints with NHTSA about the 2004 Keystone Cougar, describing incidents dated August 30, 2004 to March 19, 2016.

Most-cited components

Tires 20 complaints
Equipment 5 complaints
Electrical System 1 complaint
Structure 1 complaint
Suspension 1 complaint

Of the 26 complaints on file, 1 reports a crash and 1 a fire (owner-reported, not verified by NHTSA).

Newest complaints

ODI #10924240 · Filed November 4, 2016
TL* THE CONTACT OWNS A 2004 KEYSTONE COUGAR FIFTH WHEEL EQUIPPED WITH A DOMETIC REFRIGERATOR. THE CONTACT STATED THAT THE REFRIGERATOR CAUGHT FIRE. THE FIRE EXTINGUISHED INDEPENDENTLY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. A TECHNICIAN DIAGNOSED THAT THE REFRIGERATOR NEEDED TO BE…
ODI #10693018 · Filed March 9, 2015
I HAVE A 2004 KEYSTONE TRAVEL TRAILER. THE REFRIGERATOR HAS A RECALL FROM DOMETIC. THE RECALL IS TO PREVENT FIRES IF THE REFRIGERATOR LEAKS FLAMMABLE COOLANT INTO THE PROPANE FLAME. MY COOLER HAS STARTED TO LEAK AND IS NO LONGER SAFE TO USE. DOMETIC WILL NOT REPLACE THE FAULTY COOLER. THEIR SOLUTION…
ODI #10334911 · Filed June 6, 2010
DOMETIC REFRIGERATOR MODEL# RM2662. *TR

Read all 26 complaints

Fire Extinguisher May Be Clogged or Inoperable

NHTSA #17V755000 · Equipment · NHTSA notice

Reported November 22, 2017 · Keystone RV Company

Potentially affected: 1,205,997 vehicles

Repair completion: 2.15% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Keystone campaign 17-307 · Owners notified January 15, 2018

Defect description

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Safety consequence

In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Manufacturer remedy

Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

REFRIGERATOR/DOMETIC

NHTSA #08V325000 · Equipment — Recreational Vehicle/Trailer · NHTSA notice

Reported July 17, 2008 · KEYSTONE RV COMPANY

Potentially affected: 161,250 vehicles

Keystone campaign 08-111 · Owners notified September 30, 2008 · Vehicles built June 1, 2003 – April 30, 2007 (per NHTSA) · Recall influenced by NHTSA's Office of Defects Investigation

Defect description

KEYSTONE IS RECALLING 161,250 MY 2004-2007 FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Safety consequence

IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.

Manufacturer remedy

KEYSTONE IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE AT 1-866-425-4369.

Notes

KEYSTONE RECALL NO. 08-111.CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.

REFRIGERATOR/DOMETIC

NHTSA #07V134000 · Equipment — Recreational Vehicle/Trailer · NHTSA notice

Reported March 22, 2007 · KEYSTONE RV COMPANY

Potentially affected: 122,162 vehicles

Owners notified February 18, 2008 · Vehicles built April 1, 1997 – December 31, 2003 (per NHTSA)

Defect description

CERTAIN FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN CERTAIN TUBING IN THE REFRIGERATOR WHICH COULD ALLOW PRESSURIZED FLAMMABLE COOLANT SOLUTION TO BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Safety consequence

THIS COULD RESULT IN A FIRE.

Manufacturer remedy

KEYSTONE RV WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURNER HOUSING AND THERMAL FUSES FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE RV AT 574-535-2100.

Notes

CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

try.vin has no NCAP crash-test rating on file for the 2004 Keystone Cougar. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

26 owner complaints have been filed with NHTSA for the 2004 Keystone Cougar.

Equipment

ODI #10924240

Fire

Incident: March 19, 2016 · Filed: November 4, 2016

TL* THE CONTACT OWNS A 2004 KEYSTONE COUGAR FIFTH WHEEL EQUIPPED WITH A DOMETIC REFRIGERATOR. THE CONTACT STATED THAT THE REFRIGERATOR CAUGHT FIRE. THE FIRE EXTINGUISHED INDEPENDENTLY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. A TECHNICIAN DIAGNOSED THAT THE REFRIGERATOR NEEDED TO BE REPLACED AND SERVICED PER NHTSA CAMPAIGN NUMBERS: 08V325000 (EQUIPMENT) AND 08E032000 (EQUIPMENT). THE VEHICLE WAS NOT REPAIRED DUE TO THE MANUFACTURER'S REFUSAL. THE VIN WAS UNAVAILABLE.

Equipment

ODI #10693018

Incident: March 9, 2015 · Filed: March 9, 2015

I HAVE A 2004 KEYSTONE TRAVEL TRAILER. THE REFRIGERATOR HAS A RECALL FROM DOMETIC. THE RECALL IS TO PREVENT FIRES IF THE REFRIGERATOR LEAKS FLAMMABLE COOLANT INTO THE PROPANE FLAME. MY COOLER HAS STARTED TO LEAK AND IS NO LONGER SAFE TO USE. DOMETIC WILL NOT REPLACE THE FAULTY COOLER. THEIR SOLUTION TO THE PROBLEM (LEAKING COOLERS) IS TO INSTALL A SWITCH THAT TURNS THE FRIDGE OFF IN CASE OF A LEAK. IT DOES NOT FIX THE REAL PROBLEM (THE FAULTY COOLER). THEY WILL NOT EVEN ALLOW ME TO HAVE THE KIT PUT ON UNTIL I PURCHASE A NEW COOLER. PLEASE HELP ME RESOLVE THIS ISSUE WITH DOMETIC. I FEEL THAT DOMETIC NEEDS TO REPLACE THE FAULTY PART. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Equipment

ODI #10334911

Incident: June 14, 2009 · Filed: June 6, 2010

DOMETIC REFRIGERATOR MODEL# RM2662. *TR

Tires

ODI #10279059

Incident: July 5, 2009 · Filed: August 1, 2009

MULTIPLE TIRE BLOW OUTS LESS THAN 5000 MILES WITH THE FIRST ONE, LESS THAN 80 MILES WITH THE REPLACEMENT (SPARE NEVER USED ALWAYS MAINTAINED) WHICH THEN CAUSED A THIRD TIRE TO STRIP. ALL OF THIS WITHIN ONE TRIP WITH OUR RV THAT IS JUST 5YRS OLD. WE PURCHASED IT BRAND NEW AND SINCE HE WAS A TRUCK DRIVER, HE ALWAYS DID INSPECTIONS BEFORE EACH TRIP CHECKING TIRES, PRESSURE, WEAR ETC. OUR TIRES WERE VIRTUALLY BARELY WORN WHEN THIS OCCURRED AND LOOKED BRAND NEW. WE WERE FORTUNATE THAT THE FIRST BLOW OUT HAPPENED AS WE ARRIVED AT OUR LOCATION, THE SECOND BLEW TRAVELING 60MPH ON A FLAT HIGHWAY THAT WE WERE ABLE TO STOP ABRUPTLY BEFORE THE THIRD TIRE ACTUALLY BURST. WE ONLY ENDED UP WITH MINIMAL DAMAGE TO OUR RV, HOWEVER I WAS HIGHLY CONCERNED ABOUT THE INCIDENTS AND WHEN SEARCHING ONLINE THE DOZENS OF COMPLAINTS WITH REGARDS TO THESE SAME TIRES. I WAS UNABLE TO LOCATE THIS TIRE ON THIS WEBSITE SPECIFICALLY, THEY READ "MISSION LOAD MAX RADIAL ST 225/75R15 LOAD RANGE D MADE IN TAIWAN. *TR

Tires

ODI #10275341

Incident: June 28, 2009 · Filed: June 30, 2009

I HAVE A 2004 KEYSTONE COUGAR 31QBHS TRAVEL TRAILER. I BOUGHT IT USED ABOUT 2 YEARS AGO. IT HAD NEW TIRES ON IT WHEN I BOUGHT IT. ON OUR SECOND TRIP OUT (I CHECK AIR PRESSURE BEFORE LEAVING EACH TIME) I BLEW A TIRE. IT HAS THE DISCOUNT TIRE - CARLISLE MAXXUS TRAILER TIRE - HEAVIEST RATED TRAILER TIRE I COULD GET FROM THEM) IT BLEW A TIRE WITHIN 45 MILES OF THE HOUSE. OUR THIRD TRIP OUT WE BLEW ANOTHER TIRE. I WENT BACK TO DISCOUNT AND THEY REPLACED ALL TIRES. ON A TRIP THIS PAST WEEKEND ANOTHER TIRE SEPARATED AND WENT FLAT. ANOTHER BLEW OUT ON THE RETURN TRIP AND ANOTHER SEPARATED. I HAVE SOMEONE WHERE I STORE MY TRAILER, THAT HAS AN IDENTICAL COUGAR AND LIKEWISE HAS CONTINUAL BLOWOUTS AND TIRE PROBLEMS. LOOKING ON THE WEB I SEE NUMEROUS PROBLEMS REPORTED ON KEYSTONE COUGAR TIRE PROBLEMS. THIS HAS TO BE A TRAILER DESIGN ISSUE AS I DO NOT SEE HOW THAT MANY PEOPLE CAN BE HAVING TIRE PROBLEMS. IN ALL MY YEARS OF PULLING FARM TRAILERS, HORSE TRAILERS AND TRAVEL TRAILERS I HAVE NEVER HAD BUT A FEW BLOWOUTS AND NEVER OVER AND OVER AND OVER ON THE SAME VEHICLE. *TR

Equipment

ODI #10263032

Incident: March 4, 2009 · Filed: March 25, 2009

OWN 2004 KEYSTONE / COUGAR 5 TH WHEEL CAMPER, IT HAS A DOMETIC REFRIGATORTHAT HAS BEEN RECALLED. MODEL #RM2652 S/N 32103795. THIS UNIT CAN HAVE FATIGUE CRACK IN THE BOILER TUBE WHICH CAN CAUSE A FIRE. THEY WANT TO INSTALL A PARTIAL FIX TO THE UNIT. THEY DO NOT WANT TO FIX THE BOILER TUBE IF IT IS OUT OF THE WARRANTY. I JUST GOT THE RECALL NOTICE IN MARCH OF 2009. THEY TOLD THE AUTHORIZED SERVICE AGENT THAT DOMETIC STOPPED FIXING THE FATIGUE CRACK IN 2008. NOW THAT THE UNIT IS NOT IN WARRANTY ANY LONGER THEY DO NOT WANT TOO FIX THE PROBLEM. *TR

Suspension; Tires

ODI #10227470

Incident: April 21, 2008 · Filed: May 12, 2008

FAULTY SHACKLES AND 2 BENT AXLES ON 2004 KEYSTONE COUGAR FIFTH WHEEL CAUSED TIRES EXCESSIVE WEAR TO CORE. ONE TIRE BLEW OUT. LESS THAN 7000 LONG DISTANCE MILES ON CAMPER. WEIGHT WAS 2000 LBS UNDER LIMIT OF 10,000 LBS. KEYSTONE CLAIMS NO RECALL AND NO RESPONSIBILITY, WITH NO EXPLANATION AS TO WHY THIS WOULD OCCUR. OTHERS LIKE US ARE EXPRESSING SAFETY CONCERN OVER THE INTERNET. *TR

Tires

ODI #10210429

Incident: November 22, 2007 · Filed: November 30, 2007

WHILE DRIVING ON I26 W, " MISSION" TIRE BLOWUP ON OUR RV CAUSING AN EXPENSIVE DAMAGE TO OUT 5TH WHEEL. DO TO RELATIVELY LOW SPEED AND WHERE IT HAPPENED THERE WAS NO SERIOUS ACCIDENT OR INJURIES. THE TIRES ON THE RV ARE PROPERLY INFLATED AND NEW WITH ONLY 2500 ON THEM. *TR

Tires

ODI #10202671

Filed: September 6, 2007

2004 COUGAR 5TH WHEEL HAD TIRE SEPARATION. CUSTOMER STATES THAT THE TIRE SEPARATION HAS OCCURRED ON TWO OCCASIONS. CONTACT STATES HER HUSBAND COULD CONTROL THE VEHICLE WHEN IT HAPPENED WHILE HE WAS DRIVING. *KB THE SECOND TIRE FAILURE RESULTED IN DAMAGE TO THE UNDER CARRIAGE OF THE RV. ON BOTH TIRES, THE TREAD PULLED AWAY FROM THE TIRE WHICH CAUSED THEM TO BLOW OUT. *JB

Structure; Tires

ODI #10200364

Incident: July 31, 2007 · Filed: August 21, 2007

WE PURCHASED OUR 2004 KEYSTONE COUGAR TRAVEL TRAILER IN FEB 2005 FROM THE ORIGINAL OWNER WHO HAD ONLY USED IT ON A 200 MILE TRIP ONCE AS HIS WIFE HAD TAKEN ILL AND HE COULDN'T USE IT ANY LONGER. IN APR/MAY OF 2006 WE WENT ON A CROSS COUNTRY TRIP. WE HAD A BLOWOUT THE 1ST DAY OUT ON I-75 NEAR THE NORTH MARION COUNTY LINE. WE THEN HAD ANOTHER BLOWOUT AS WE ENTERED CA ON I-8. OUR 3RD BLOWOUT CAME ON OUR RETURN TRIP ON I-10 IN LA. ALL THREE TIRES WERE MISSION RADIALS THAT CAME NEW ON THE RV FROM THE MANUFACTURER AND CAUSED FENDER DAMAGE. ON MAY 31, 2007 WE AGAIN WENT ON ANOTHER CROSS COUNTRY TRIP. ON THE 1ST DAY OUT ON I-10 NEAR SPANISH FORT, AL WE AGAIN HAD A BLOW OUT OF ANOTHER MISSION RADIAL TIRE ( ORIGINAL SPARE WHICH WAS INSIDE THE GARAGE AREA OF OUR TRAVEL TRAILER OUT OF THE ELEMENTS UNTIL APRIL OF 2006) CAUSING FENDER AND UNDER CARRIAGE DAMAGE. ON OUR RETURN TRIP WE HAD ANOTHER BLOW OUT ON JULY 31ST, THIS TIME OF A CARLISLE RADIAL TIRE WHICH WAS A REPLACEMENT OF OUR 1ST BLOWOUT IN APR 2006. THIS TIRE , AS ALL THE OTHERS HAD EVEN TIRE WEAR WITH PLENTY OF TREAD WEAR LEFT AT TIME OF BLOW OUT. THESE TIRES WERE PROPERLY INFLATED TO 60 TO 65 LBS EACH. BOTH SIDES OF OUR TRAVEL TRAILER INCURRED FENDER DAMAGE AND UNDER CARRIAGE DAMAGE FROM THESE BLOW OUTS THIS YEAR. I HAVE NOT REPAIRED THE DAMAGE THIS YEAR. I DO NOT HAVE AN OF THE MISSION TIRES IN MY POSSESSION, BUT I DO HAVE THE CARLISLE TIRE IN MY POSSESSION WHICH SHOWS THE STEEL BELTS COMING THROUGH THE TREAD IN ONLY ONE AREA AS THE TIRE DID NOT COME APART COMPLETELY AS THE MISSION TIRES DID. I FEEL THERE MAY BE A SAFETY PROBLEM WITH THIS MODEL TRAVEL TRAILER AS THERE ARE TWO DIFFERENT TIRE MANUFACTURERS OF THE TIRES IN MY CASE. *TR UPDATED 09/05/07 *TR

Other Keystone Cougar model years

Check your 2004 Keystone Cougar VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Keystone Cougar at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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