2019 Jaguar I-Pace Recalls & Complaints

Incident: September 8, 2026 · Filed: October 30, 2026

Update of prior complaints, worsening high voltage battery failure on a vehicle that JLR/NHTSA’s VIN lookup NOW show as having NO Open Recalls. Beginning 9/8/26: The "Traction Battery Fault" warning appears on EVERY start-up, without exception. Since then: The vehicle has displayed “High Voltage System Fault Detected,” "Reduced brake feel", and "Restricted performance" warnings accompanied by PHYSICAL symptoms. On multiple occasions A sudden, hard shudder from the undercarriage happened, as if the vehicle had struck an object. After the most recent "High Voltage" trip/shudder, the max state of charge auto-dropped from 80% to 72%. It had previously been limited from 100% to 80% without my consent. HVAC failure: The A/C has NOT worked properly in ~2 years. In humid/rainy FL conditions the windshield cannot be cleared for hours, and I cannot drive safely until it does. Each fault occurrence has been photographed/dated. Safety concerns Reduced braking feel, traction battery, restricted power, high voltage system faults**, and impaired visibility are safety-critical on any vehicle. On an I-PACE they sit alongside a KNOWN thermal runaway fire risk in the high voltage battery that Jaguar and NHTSA have cleared from the record. Status JaguarUSA/NHTSA’s VIN lookup both show no open recall for this VIN. I have not received any type of, or documentation regarding a completed remedy, and the Jaguar dealer where I bought and serviced the vehicle (Tampa) has closed. Jaguar Orlando refuses to return my calls requesting records or action regarding the safety issue. If any remedy was recorded as "completed", the failures above indicate it was in NO WAY effective. Requests Review this VIN’s recall completion history, including the date, servicing dealer, and repair order for every recall remedy recorded. Evaluate the adequacy of the recall remedy for H536/H514 in light of this report. Have an ODI investigator confirm, in writing, the complaint# & a point of contact.

Incident: October 7, 2026 · Filed: October 7, 2026

NHTSA Vehicle Safety Complaint Update | VIN: [XXX] | 10/7/26 | Owner: [XXX] Over the past three weeks I have experienced continuous traction battery fault warnings on my Jaguar I-Pace. As of approximately one week ago these faults are now accompanied by a "High Voltage System Fault Detected" warning. I had been told by a Jaguar tech that the BECM (Battery Energy Control Module) is supposed to reset and wipe these codes after "4 cycles" of the car turning on and off, so the daily faults have been very concerning. Today the vehicle produced a severe physical shudder and automatically reduced charge capacity from 80% to 72% — a new and concerning development; i'd also like to note that Jaguar's battery warranty explicitly calls a battery defective at 70%. Where some more severe cases were initially reduced to 72% charge by the Jaguar dealerships, my car was set to 80% until today. I have photographed each fault occurrence for documentation. I contacted Jaguar Orlando service to speak with a technician or manager regarding these escalating faults. After a five-minute hold I was informed they have not serviced this vehicle in two years and that someone would call me back. No callback has been received. JLR/Morley's repurchase offer, submitted after years of delay and multiple document requests, does not reflect the recall-driven depreciation this vehicle has suffered. I have not accepted it and they have once again "closed my case" which i hope is NOT being reported to NHTSA. I did not "decline", I simply did not accept to play into their coercive tactics. These are not intermittent or minor issues. This vehicle presents an active, documented, and worsening safety risk as it deteriorates on the street due to the harsh Florida climate. I am requesting escalation to an ODI investigator. Contact: [XXX] | [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: March 14, 2025 · Filed: April 17, 2026

I own a 2019 Jaguar I-PACE that is currently subject to a battery-related safety recall issued by the manufacturer. The defect involves the high-voltage battery system, which poses a potential fire risk and renders the vehicle unsafe to operate. Due to this recall, I have been advised that the vehicle is not safe to drive and should not be used. As a result, the vehicle is effectively unusable. This creates a safety concern because the battery defect presents a risk of thermal events, including fire, even when the vehicle is parked. The issue has been acknowledged by Jaguar Land Rover through the official recall. The vehicle has not been repaired because a complete and adequate remedy has not been made available. Jaguar Land Rover has inspected and reviewed the situation and has offered a buyback; however, the proposed resolution would leave me with approximately $10,000 in out-of-pocket financial loss despite the defect being manufacturer-related. There were no prior warning indicators that would have allowed me to prevent this issue. The problem became known upon notification of the recall. This situation has resulted in ongoing financial harm, as I am required to continue making payments on a vehicle that cannot be safely operated due to a manufacturer defect. The defective component (high-voltage battery system) is available for inspection upon request

Incident: May 1, 2025 · Filed: April 15, 2026

Jlr will not complete buyback recall at a fair price. Being cheated due to jlr dragging feet. It has been a year since fires and problem identified. No resolution.

Incident: October 1, 2025 · Filed: November 14, 2025

See attached document for complaint.

Incident: October 18, 2025 · Filed: November 6, 2025

The vehicle has experienced the Traction Battery Fault three times, which is the warning signal provided when there is a main battery fault situation. During the latest incident, the warning appeared and shortly afterward the vehicle emitted white smoke with an electrical odor and crackling from the front undercarriage. Emergency services were contacted through 911, and firefighters disconnected the 12V battery to stabilize the vehicle. Two previous traction-battery-related repair attempts were performed by Jaguar, and a third repair is currently underway. The repeated failure of the high-voltage traction battery system represents a potential fire risk and electrical hazard. I am reporting this incident to ensure NHTSA is aware of this high-voltage safety defect.

Incident: May 23, 2023 · Filed: October 6, 2025

Jaguar Can’t fix the battery fault issue with this issue. They have taken well over a year and half and nothing has happened in regards To them replacing the battery or repurchasing my vehicle for a reasonable amount

Incident: March 20, 2025 · Filed: September 12, 2025

This vehicle is part of a mandatory repurchase. I have had no contact from the manufacturer since March 20, 2025. The vehicle has been modified by the manufacturer from it's origional state while the reacquisition process is completed. It is no longer a usable vehicle because of this modification.

Incident: June 28, 2025 · Filed: August 30, 2025

Vehicle: Jaguar I-PACE Model Year: 2019 VIN: [XXX] Mileage at incident: ~63,000 miles Dealers Involved: Jaguar Land Rover Ft. Myers (FL), Jaguar Land Rover Naples (FL) Incident Dates: June–September 2025 Complaint Summary: Between June–September 2025 my Jaguar I-PACE experienced warranty and service obstruction tied to the traction battery recall. Jaguar Land Rover Ft. Myers submitted a false warranty claim for traction battery replacement, which was denied by the insurer as excluded. At the same time, the dealer misled the ADA driver/policyholder with a “coolant pump fault” explanation, even though the A/C system was operating normally, which made that failure mechanically impossible. The dealership never provided diagnostic codes from TOPIx/Pathfinder. On [XXX], at ~63,000 miles, the I-PACE was immobilized by a 12V failure. Both Ft. Myers and Naples dealerships refused assistance, leaving an ADA driver stranded. I had to replace the 12V battery myself to restore mobility. This raised a serious safety issue, as an immobilized I-PACE cannot be moved to a safe location in the event of fire. Text messages show direct Jaguar Land Rover Corporate involvement, with Ft. Myers stating: “We started a tech case and they will not proceed until they know if it is a buyback” and “Tech assistance will not give us assistance because of the open recall for buyback.” This demonstrates corporate obstruction of warranty rights. Multiple owners reported traction battery faults from March–June 2025 before signing NDAs tied to buyback settlements. This suggests a wider pattern of recall-related service restrictions. Requested Action: NHTSA is requested to investigate Jaguar Land Rover’s handling of the I-PACE traction battery recall, including obstruction of warranty service, denial of diagnostic access, and treatment of disabled/ADA drivers. These issues may affect a large number of recalled vehicles nationwide. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: April 24, 2024 · Filed: July 31, 2025

The manufacturer/dealer has been unable to remedy the safety recall NHTSA Campaign Number: 24V183000. I was notified in April 2024 that the battery would be replaced. I was nottfied in February 2025 that the battery was on order and would be replaced soon. It is now August 2025 and it is still not scheduled for replacement and parts are not available.