NHTSA vehicle safety data

2017 Crossroads Redwood Recalls & Complaints

The 2017 Crossroads Redwood has 2 NHTSA recall campaigns and 2 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Crossroads dealer.

NHTSA recall and complaint data for the 2017 Crossroads Redwood. Recall data is refreshed daily from NHTSA.

2017 Crossroads Redwood owner complaints

Owners have filed 2 complaints with NHTSA about the 2017 Crossroads Redwood, describing incidents dated May 5, 2018 to August 15, 2018.

Most-cited components

Suspension 2 complaints

Newest complaints

ODI #11124215 · Filed September 4, 2018
BROKEN SPRINGS, 1 ON EACH SIDE. *TT *TR *DT*JB
ODI #11121598 · Filed August 22, 2018
THE LEAF SPRINGS ON MY UNIT WERE BENDING IN THE WRONG DIRECTION. A FRIEND FOLLOWING ME ON THE INTERSTATE HIGHWAY TOLD ME MY TRAILER WAS LEANING TO THE LEFT WHILE DRIVING. I CRAWLED UNDERNEATH THE UNIT AND FOUND THE SPRINGS ON THE LEFT SIDE BENT. I THOUGHT MAYBE I HAD OVERLOADED THE TRAILER SO I WENT…

Read all 2 complaints

Rear Safety Exit Window Blocked by Ladder

NHTSA #18V303000 · Equipment — Other — Labels · NHTSA notice

Reported May 10, 2018 · Keystone RV Company

Potentially affected: 156 vehicles

Repair completion: 26.67% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign 18-319 · Owners notified May 23, 2018 · Vehicles built February 5, 2015 – September 9, 2016 (per NHTSA)

Defect description

Keystone RV Company (Keystone) is recalling certain 2016-2017 Crossroads Redwood travel trailers. The ladder on the back of the vehicle may be blocking the secondary emergency exit window.

Safety consequence

If there is a ladder blocking a window that is labeled as being an emergency exit, there is an increased risk of injury.

Manufacturer remedy

Keystone has notified owners instructing them to remove the emergency exit sticker from that window if it is blocked by a ladder, free of charge. The recall began on May 23, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-319.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Fire Extinguisher May Be Clogged or Inoperable

NHTSA #17V755000 · Equipment · NHTSA notice

Reported November 22, 2017 · Keystone RV Company

Potentially affected: 1,205,997 vehicles

Repair completion: 2.15% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign 17-307 · Owners notified January 15, 2018

Defect description

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Safety consequence

In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Manufacturer remedy

Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

try.vin has no NCAP crash-test rating on file for the 2017 Crossroads Redwood. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

2 owner complaints have been filed with NHTSA for the 2017 Crossroads Redwood.

Suspension

ODI #11124215

Incident: August 15, 2018 · Filed: September 4, 2018

BROKEN SPRINGS, 1 ON EACH SIDE. *TT *TR *DT*JB

Suspension

ODI #11121598

Incident: May 5, 2018 · Filed: August 22, 2018

THE LEAF SPRINGS ON MY UNIT WERE BENDING IN THE WRONG DIRECTION. A FRIEND FOLLOWING ME ON THE INTERSTATE HIGHWAY TOLD ME MY TRAILER WAS LEANING TO THE LEFT WHILE DRIVING. I CRAWLED UNDERNEATH THE UNIT AND FOUND THE SPRINGS ON THE LEFT SIDE BENT. I THOUGHT MAYBE I HAD OVERLOADED THE TRAILER SO I WENT TO THE CAT CERTIFIED SCALES AND FOUND I WAS UNDER THE FACTORY SPECS BY AT LEAST 300 OR MORE LBS. I TALKING WITH FELLOW REDWOOD OWNERS I DISCOVERED THEY HAVE HAD THIS SAME ISSUE AND EVEN SOME THAT HAD BROKEN THAT SPRING WHILE DRIVING. THIS IS A FACTORY DEFECT EITHER IN THE WEIGHT CAPACITY OF THE SPRINGS OR QUALITY OF THE CHINA MADE SPRINGS ON THESE UNITS. IF THESE BREAK OFF IT COULD BE A CATASTROPHIC OUTCOME FOR THE PERSON TOWING. MAJOR SAFETY DEFECT IN MY MIND. I AM A ASE MASTER AUTO TECHNICIAN SO I AM VERY KNOWLEDGEABLE OF SUSPENSIONS AND AXLES.*DT THE CONSUMER STATED HE RECEIVED SPRINGS UNDER WARRANTY AND NO FURTHER ACTION IS REQUIRED. *TR

Other Crossroads Redwood model years

Check your 2017 Crossroads Redwood VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Crossroads Redwood at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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