NHTSA vehicle safety data

2019 Crossroads Redwood Recalls & Complaints

The 2019 Crossroads Redwood has 1 NHTSA recall campaign and 1 owner complaint on file as of November 3, 2026. Recall repairs are usually free at an authorized Crossroads dealer.

NHTSA recall and complaint data for the 2019 Crossroads Redwood. Recall data is refreshed daily from NHTSA.

2019 Crossroads Redwood owner complaints

Owners have filed 1 complaint with NHTSA about the 2019 Crossroads Redwood, describing incidents dated May 15, 2020.

Most-cited components

Unknown or Other 1 complaint

Newest complaints

ODI #11338816 · Filed July 11, 2020
ON MAY 15, 2020, I PICKED UP MY 2019 CROSSROADS REDWOOD (3951WB) FROM CATOOSA, OKLAHOMA TO TAKE IT BACK TO ALPINE, TEXAS AFTER IT BEING AT TULSA RV FOR SIX MONTHS FOR SIGNIFICANT WARRANTY REPAIRS. ON THE WAY BACK TO ALPINE, SOMEWHERE ALONG THE ROUTE THE REAR AXLE'S RIGHT-SIDE LEAF SPRING SHEARED IN…

Read the full complaint

Pin Box Mounting Bolts Insufficiently Tightened

NHTSA #19V108000 · Trailer Hitches — Fifth Wheel Assembly · NHTSA notice

Reported February 19, 2019 · Keystone RV Company

Potentially affected: 128 vehicles

Repair completion: 88.89% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign 19-346 · Owners notified February 28, 2019 · Vehicles built August 16, 2018 – February 4, 2019 (per NHTSA)

Defect description

Keystone RV Company (Keystone) is recalling certain 2019 Crossroad Redwood recreational trailers, equipped with MORryde Rubber Pin Boxes. The pin box mounting bolts may have been insufficiently tightened, possibly resulting in the trailer separating from the tow vehicle.

Safety consequence

A separation of the trailer can increase the risk of a crash.

Manufacturer remedy

Keystone has notified owners, and dealers will properly tighten the mounting bolts for the pin box, free of charge. The recall began on February 28, 2019. Owners may notify Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-346.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

try.vin has no NCAP crash-test rating on file for the 2019 Crossroads Redwood. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

1 owner complaint has been filed with NHTSA for the 2019 Crossroads Redwood.

Unknown or Other

ODI #11338816

Incident: May 15, 2020 · Filed: July 11, 2020

ON MAY 15, 2020, I PICKED UP MY 2019 CROSSROADS REDWOOD (3951WB) FROM CATOOSA, OKLAHOMA TO TAKE IT BACK TO ALPINE, TEXAS AFTER IT BEING AT TULSA RV FOR SIX MONTHS FOR SIGNIFICANT WARRANTY REPAIRS. ON THE WAY BACK TO ALPINE, SOMEWHERE ALONG THE ROUTE THE REAR AXLE'S RIGHT-SIDE LEAF SPRING SHEARED IN HALF. DUE TO WEIGHT OF THE RV AND THE SIZE OF MY TRUCK, I DID NOT FEEL THE LEAF SPRING SHEAR IN HALF. WHEN I ARRIVED AT THE CAMPGROUND IN ALPINE, I NOTICED THE RV WAS LEANING ABOUT THREE INCHES LOWER ON MY TRUCK ON THE RIGHT SIDE. I HAD TO LEVEL THE RV WITH A RAMP ON A LEVEL SITE. THE BROKEN LEAF SPRING WAS HIDDEN BY THE TIRE. I LOOKED UNDER THE RV AND THEN SAW THE DAMAGE TO THE LEAF SPRING, I-BEAM AND MOTOR SUSPENSION SYSTEM. KEYSTONE/LIPPERT SENT OUT A MOBILE TECH TO REPAIR THE DAMAGE. KEYSTONE HAD TO REPLACE TIRES WHICH ONLY HAD ABOUT 4500 MILES ON THEM. THE LIPPERT TECHNICIAN DID NOT COME RIGHT OUT AND SAY IT, BUT HE HINTED THE LEAF SPRINGS ARE NOT STRONG ENOUGH FOR THE WEIGHT OF THE RV. HIS JOB IS TO GO TO BROKEN DOWN KEYSTONE RVS WITH LIPPERT CHASSIS SUSPENSION FAILURES. I AM NOT SURE HOW MUCH LONGER I COULD HAVE DRIVEN THE RV WITHOUT CUTTING DEEPER INTO THE I-BEAM OR FOR THE REAR AXLE TO RIP FREE FROM THE FRAME CAUSING ME TO WRECK OR INJURING MYSELF OR OTHERS AROUND ME.*DT*DT*JB*DT*JB

Other Crossroads Redwood model years

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Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Crossroads Redwood at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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