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NHTSA campaign 24V523000 · Prevost campaign SR24-26

Prevost Recall 24V-523: Wheelchair May Become Unstable/FVMSS 403 & 404

NHTSA recall 24V523000 (Prevost campaign SR24-26) was reported by Prevost Car (US) Inc. on July 9, 2024, with 2,653 vehicles potentially affected (per NHTSA). NHTSA's record lists the Prevost X3-45, Prevost H3-45, Prevost X3-45 Commuter and more for model years 2005–2024. Owners were notified on April 25, 2025, per NHTSA.

Updated daily from NHTSA's recall files

Is my vehicle included?

This page lists, by model year, the vehicles NHTSA's recall record names for campaign 24V523000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.

To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.

Free VIN check: decode a VIN to see its year, make and model.

Key facts

NHTSA campaign
24V523000 (also written 24V-523 or 24V523)
Filed by
Prevost Car (US) Inc.
Prevost campaign number
SR24-26
Report received
Potentially affected
2,653 vehicles (per NHTSA)
Component
Equipment Adaptive/Mobility — Wheelchair Lift/Ramp
Owners notified
Safety standard
FMVSS 404

Repair completion: 22.1% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)

NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.

Vehicles listed for this recall

NHTSA's recall record lists these vehicles for recall 24V523000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.

Prevost

All Prevost recalls

NHTSA's recall notice

As NHTSA's recall record states it for campaign 24V523000.

Defect description

Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations."

Safety consequence

An unstable wheelchair increases the risk of injury to lift occupants.

Manufacturer remedy

Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Sources

Official NHTSA notice for recall 24V523000

Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.