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NHTSA campaign 20V327000

Entegra and Jayco Recall 20V-327: Incorrect Auto-P Information in Operator's Manual

NHTSA recall 20V327000 was reported by Jayco, Inc. on June 5, 2020, with 666 vehicles potentially affected (per NHTSA). NHTSA's record lists the Jayco Melbourne, Jayco Melbourne Prestige and Entegra Qwest for model years 2019–2021. Owners were notified on May 19, 2020, per NHTSA.

Updated daily from NHTSA's recall files

Is my vehicle included?

This page lists, by model year, the vehicles NHTSA's recall record names for campaign 20V327000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.

To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.

Free VIN check: decode a VIN to see its year, make and model.

Key facts

NHTSA campaign
20V327000 (also written 20V-327 or 20V327)
Filed by
Jayco, Inc.
Report received
Potentially affected
666 vehicles (per NHTSA)
Component
Equipment — Other — Owners/Service/Other Manual
Owners notified

Vehicles listed for this recall

NHTSA's recall record lists these vehicles for recall 20V327000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.

Entegra

All Entegra recalls

Jayco

All Jayco recalls

NHTSA's recall notice

As NHTSA's recall record states it for campaign 20V327000.

Defect description

Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

Safety consequence

If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.

Manufacturer remedy

Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Sources

Official NHTSA notice for recall 20V327000

Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.