NHTSA vehicle safety data

2011 Toyota Highlander Hybrid Recalls & Complaints

The 2011 Toyota Highlander Hybrid has 1 NHTSA recall campaign and 5 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Toyota dealer.

NHTSA recall and complaint data for the 2011 Toyota Highlander Hybrid. Recall data is refreshed daily from NHTSA.

2011 Toyota Highlander Hybrid owner complaints

Owners have filed 5 complaints with NHTSA about the 2011 Toyota Highlander Hybrid, describing incidents dated May 3, 2014 to March 1, 2019.

Most-cited components

Vehicle Speed Control 2 complaints
Engine 1 complaint
Service Brakes 1 complaint
Unknown or Other 1 complaint

Newest complaints

ODI #11187501 · Filed March 18, 2019
TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING APPROXIMATELY 40 MPH, A GRINDING NOISE WAS PRESENT COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO NORTH BROOK TOYOTA (1530 FRONTAGE RD, NORTH BROOK, IL) WHERE IT WAS DIAGNOSED THAT THE RUBBER OIL HOSE WAS DAMAGED. THE FAILURE…
ODI #11176284 · Filed February 11, 2019
TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000.
ODI #11098122 · Filed May 26, 2018
BREAK LIGHT WARNINGS ALL CAME ON. BRAKES WENT OUT WHILE IN MOTION ON A CITY STREET. HAD TO SHOVE BREAK PEDAL DOWN WITH BOTH FEET TO THE FLOOR GOING UPHILL TO STOP. DEALERSHIP TOLD US IT'S THE BREAK ACTUATOR PUMP AND WILL BE $5000 TO REPAIR. THIS IS A SERIOUS HARDSHIP ON US. I'M A FOSTER PARENT AND…

Read all 5 complaints

NHTSA defect investigations

NHTSA's investigations file lists the 2011 Toyota Highlander Hybrid in 3 investigations. A listed model year means only that an investigation names it; it says nothing about any particular vehicle. An open investigation is not a finding that a safety defect exists, and NHTSA can close one without a recall.

Engineering Analysis EA18-006: Steering Column Separation
Closed April 2, 2024
Defect Petition DP22-005: Pedestrian alert sounds
Closed August 7, 2023
- Recall 22V-063
Preliminary Evaluation PE18-005: Upper Steering Column Separation
Closed November 20, 2018

Open and recently closed NHTSA defect investigations

Power Window Master Switch may Melt

NHTSA #15V689000 · Visibility — Power Window Devices and Controls · NHTSA notice

Reported October 22, 2015 · Toyota Motor Engineering & Manufacturing

Potentially affected: 1,814,284 vehicles

Repair completion: 45.68% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Toyota campaign C0M · Owners notified November 25, 2015 · Vehicles built August 1, 2008 – December 31, 2010 (per NHTSA)

Defect description

Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.

Safety consequence

If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.

Manufacturer remedy

Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

try.vin has no NCAP crash-test rating on file for the 2011 Toyota Highlander Hybrid. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

5 owner complaints have been filed with NHTSA for the 2011 Toyota Highlander Hybrid.

Engine

ODI #11187501

Incident: March 1, 2019 · Filed: March 18, 2019

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING APPROXIMATELY 40 MPH, A GRINDING NOISE WAS PRESENT COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO NORTH BROOK TOYOTA (1530 FRONTAGE RD, NORTH BROOK, IL) WHERE IT WAS DIAGNOSED THAT THE RUBBER OIL HOSE WAS DAMAGED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 105,000.

Vehicle Speed Control

ODI #11176284

Incident: February 9, 2019 · Filed: February 11, 2019

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000.

Service Brakes

ODI #11098122

Incident: May 26, 2018 · Filed: May 26, 2018

BREAK LIGHT WARNINGS ALL CAME ON. BRAKES WENT OUT WHILE IN MOTION ON A CITY STREET. HAD TO SHOVE BREAK PEDAL DOWN WITH BOTH FEET TO THE FLOOR GOING UPHILL TO STOP. DEALERSHIP TOLD US IT'S THE BREAK ACTUATOR PUMP AND WILL BE $5000 TO REPAIR. THIS IS A SERIOUS HARDSHIP ON US. I'M A FOSTER PARENT AND NEED MY VEHICLE IN WORKING ORDER. DEALERSHIP SAID ONLY THEY CAN DO THE REPAIR DUE TO SENSOR CALIBRATIONS.

Unknown or Other

ODI #10808846

Incident: March 10, 2015 · Filed: December 7, 2015

THE BACK-UP CAMERA HAS STARTED SHOWN MORE OF THE BUMPER... IT HAS STARTED POINTING MORE TO IT. THE CAMERA DID NOT SEE LOOSE. BUT I SEE THE MORE BUMPER ON THE SCREEN. WHEN I CONTACTED TO THE DEALERSHIP, WHERE I PURCHASED INCLUDE THE EXTENDED WARRANTY IN 2011. I WAS TOLD THAT I STILL HAVE TO PAY THE DIAGNOSIS FEE $89.99 + TAX.

Vehicle Speed Control

ODI #10586382

Incident: May 3, 2014 · Filed: May 3, 2014

MY HIGHLANDER HYBRID: PUSHED START BUTTON, AND BEHAVED NORMALLY. UPON BEING PLACED IN GEAR, THE VEHICLE ATTEMPTED TO ACCELERATE AS IF THE GAS PEDAL WAS PUSHED TO THE FLOOR. ONLY HEAVY BRAKE PRESSURE PREVENTED A SERIOUSLY DANGEROUSNESS CONDITION OF FULL ACCELERATION IN A SMALL PARKING LOT. WHEN PLACED IN PARK, THE THROTTLE REDUCED TO IDLE. I REPEATED THE ACTION OF PLACING THE CAR IN GEAR (EITHER REVERSE OR DRIVE), AND AGAIN, THE THROTTLE ADVANCED TO A FULL ACCELERATION MODE. AGAIN, ONLY VERY HEAVY PRESSURE ON THE BRAKE PREVENTED UNCONTROLLED ACCELERATION. I PARKED THE VEHICLE, AND CALLED MY LOCAL TOYOTA DEALER. AFTER BEING PLACED ON HOLD SEVERAL TIMES, I LEFT A VOICE MAIL WITH THE SERVICE DEPARTMENT. I ALSO WENT ONLINE TO TOYOTA TO THE CUSTOMER HOTLINE, AND LEFT A DETAILED EMAIL WITH VIN, PROBLEM DESCRIPTION, AND EXPRESSED A CONCERN FOR A SERIOUS SAFETY DEFECT. *TR

Other Toyota Highlander Hybrid model years

Check your 2011 Toyota Highlander Hybrid VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Toyota Highlander Hybrid at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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