NHTSA vehicle safety data
2020 Thomas Built Buses SAF-T-Liner C2 Jouley Recalls, Ratings & Complaints
The 2020 Thomas Built Buses SAF-T-Liner C2 Jouley has 2 NHTSA recall campaigns and 0 owner complaints on file as of October 16, 2026. Recall repairs are usually free at an authorized Thomas Built Buses dealer.
NHTSA recall and complaint data for the 2020 Thomas Built Buses SAF-T-Liner C2 Jouley. Recall data is refreshed daily from NHTSA.
EQUIPMENT:OTHER:LABELS
NHTSA #24V555000Reported July 24, 2024 · Daimler Trucks North America, LLC
Potentially affected: 27,494 vehicles
Defect description
Daimler Trucks North America, LLC (DTNA) is recalling certain Thomas Built Buses 2019-2022 Saf-T-Liner C2, Saf-T-Liner EFX, Saf-T-Liner HDX, Minotour DRW, 2020-2022 Saf-T-Liner C2 Jouley, and Minotour SRW school buses. The Emergency Exit Label lettering is too small and may be difficult to read. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Safety consequence
Emergency exit labels that are difficult to read can prevent or delay the use of the emergency exit, increasing the risk of injury.
Manufacturer remedy
Dealers will correct the lettering, free of charge. Owner notification letters were mailed September 5, 2024. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL918.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT:LATCHING/RELEASE SYSTEM
NHTSA #23V669000Reported October 3, 2023 · Daimler Trucks North America, LLC
Potentially affected: 20,668 vehicles
Defect description
Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 and 2020-2024 Thomas Built SAF-T-Liner Jouley school buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
Safety consequence
An emergency exit door opening unexpectedly can increase the risk of an injury.
Manufacturer remedy
Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Other Thomas Built Buses SAF-T-Liner C2 Jouley model years
Check your 2020 Thomas Built Buses SAF-T-Liner C2 Jouley VIN
Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Thomas Built Buses SAF-T-Liner C2 Jouley at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.
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