2021 Ram Promaster Recalls & Complaints

Incident: September 4, 2026 · Filed: October 9, 2026

We have a 2021 Ram Promaster 1500 Winnebago Pocket Solis. We smelled gasoline while loading up gear for a trip. Upon inspection we saw that gasoline was leaking at the seal of the gas tank. We have taken it to the local Ram dealership that confirmed it is leaking at the cold weld of the gasoline tank. Unfortunately, it is all one piece and the whole tank has to be replaced. $2,400 It is very expensive to replace the whole tank. Our van has only 48k miles on it. It is ridiculous that the tank failed so quickly. This is a know facorty defect in the gasoline tanks and it should be warrantied from Ram or recalled with a better design. This failed gasoline tank poses a huge safety concern not only due to fire but also leaking gas vapors into the environment. It should be covered under the Federal Emmisions Waranty. Some states like FL. don't honor that because we don't have emissions programs. We contacted Ram warranty support several times and we were told it was going to be fully covered. When the dealer contacted Ram warranty they deny the liability coverage. We got the run around from Ram. This is so aggravating that Ram is being so negligent about a know significant safety concern and obvious potential fire hazard. This is a bad design of a plastic gasoline tank that eventually will leak at the molded cold weld due to expansion and contraction gas vapors. This whole situation has been a hassle and fight with Ram. We are very disatisfied with the Ram Warranty dept. They basically told us that "sorry you were given wrong information". Not 1x but 2x from agents in the warranty dept. at Ram. So apparently they just lie to owners. Hopefully something is done about this so no one gets hurt or their van catches fire!

Incident: September 21, 2026 · Filed: September 24, 2026

My 2021 Ram ProMaster experienced transmission failure and became inoperable. It is subject to Safety Recall 44A/NHTSA 23V-301 involving the 62TE transmission. Before going to Ram, an independent repair facility removed the transmission pan and documented burnt fluid and substantial metallic debris/shavings. The van was then TOWED to an authorized Ram dealer specifically because of the transmission failure and recall. Importantly, the PCM software update had NOT been performed before the failure. Ram performed the update only AFTER the transmission had already failed and metal had been documented. FCA originally identified the software update as an INTERIM repair that did not complete the recall. The current remedy includes PCM updating AND inspection and, if necessary, replacement of the transmission/components. I informed the service manager of the documented metal and offered the independent shop's findings. He said he would not accept the finding because he had not personally inspected it, yet refused to further evaluate the transmission under the recall unless I authorized approximately $500 in customer-paid diagnosis. He repeatedly complained that Stellantis only pays approximately 1/2 hour for the recall. After updating the PCM, the dealer drove the van approximately one mile. The manager acknowledged a transmission issue and abnormal noise and suggested it “may be a pump,” but still did not inspect the documented internal debris. He stated that because the van still moves in reverse, transmission replacement is not warranted under the recall. I was instructed to retrieve the vehicle with the transmission issue unresolved. I have also opened a case with Ram/Stellantis. I request NHTSA review whether Recall 44A was properly completed when the transmission had already failed before the software update, metallic debris was documented, and the dealer declined further recall evaluation without customer-paid diagnosis.

Incident: September 1, 2026 · Filed: September 7, 2026

The fuel tank is leaking where the fuel tube goes into the tank. The seal starts to leak and they do not make a replacement seal, you have to replace the entire fuel tank. This is the 2nd Promaster van that I have had and the 2nd time this has happened. This is dangerous to have fuel leaking from the front of the vehicle. This is a poor design, it’s a very common problem with these vehicles that still hasn’t been addressed. It’s also an expensive problem because the tank costs $1300 without labor, and you just can’t buy the gasket itself you have to buy the whole tank.

Incident: August 17, 2026 · Filed: August 17, 2026

The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The vehicle was taken to the dealer; however, the dealer declined to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Incident: August 11, 2026 · Filed: August 11, 2026

fuel tank leaking gasoline. vapors and liquid gasoline leaking from fuel tank

Incident: May 15, 2026 · Filed: July 27, 2026

Vehicle experienced severe, premature component failures posing direct safety hazards while operating a commercial work van: 1. Parking Brake Seizure (01/25/2025 @ 49,197 miles): The parking brake pivot assembly completely seized, causing the rear brake assembly to lock up and rendering the vehicle unsafe to operate on public roads. Replaced under Invoice #CHCS490962. 2. Catastrophic Transmission & Drivetrain Failure (05/15/2026 @ 66,082 miles): The transmission suffered recurring fluid leaks beginning at 49,197 miles (pan leak reseal) and 51,648 miles (complete front pump replacement). At 66,082 miles, the transmission suffered complete internal failure (burnt fluid, clutch metal material), resulting in total loss of reverse power and gear slipping while operating. Both front strut mounts failed on the same visit. Experiencing brake lockup and sudden total loss of transmission control under 66,000 miles on a commercial vehicle presents significant safety risks to vehicle operators and traffic.

Incident: February 1, 2026 · Filed: July 24, 2026

The specific issue you are dealing with is Chrysler Recall 67C (NHTSA Campaign 25V720). This recall impacts nearly 300,000 Ram ProMaster vans (model years 2018–2026) due to an overheating radiator cooling fan circuit that poses a significant vehicle fire risk. More than 200 of these are from the VA. Edwards Auto Group In Council Bluffs, IA is trying to make the Veterans Health Administration pay labor for a safety recall that is stated above. I am reporting them because it is a safety recall and we should not have to pay for extra cost such as a 2x4. Please see below. It is my understanding that the Dealer is in the wrong here. •Absolute Free Labor: Dealerships enter franchise contracts with the manufacturer requiring them to execute recall repairs for free. Chrysler (FCA US LLC) is legally obligated to provide the instructions and billable labor hours to the dealership. •The "2x4" Tool Excuse: If a manufacturer's official technical service bulletin specifies a specific physical manipulation or tool—even a makeshift one like a 2x4—to complete the repair, that labor time is factored into the flat-rate time Chrysler pays the dealer. The dealer cannot pass "difficult labor" or tool costs onto you. •No Deductibles or Add-ons: A dealer cannot apply any separate fees or surcharges to offset their operational challenges while resolving a safety defect.

Incident: May 27, 2026 · Filed: June 26, 2026

The contact owns a 2021 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview camera displayed a distorted image. The approximate failure mileage was 80,000.

Incident: June 23, 2026 · Filed: June 23, 2026

The contact owns a 2021 Ram Promaster 1500. The contact received notifications of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts for the recall repairs were unavailable. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available. The contact had not experienced a failure.

Incident: August 26, 2025 · Filed: June 11, 2026

The contact owns a 2021 Ram Promaster 3500. The contact stated that while in reverse(R), the rearview camera was inoperable, with the message "Backup Camera Not Available" displayed. The contact stated that the failure had rendered the back over prevention safety system inoperable, depriving the driver of crucial rear visibility while reversing a large commercial van. The contact received notification of NHTSA Campaign Number: 25V552000(Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 37,000.