1997 Mercury Villager Recalls, Ratings & Complaints

Incident: December 3, 2014 · Filed: January 8, 2015

I WAS DRIVING ALONG AFTER SHOPPING AND I STARTED TO HEAR THIS DRAGGING OR BOTTOMING OUT SOUND SO I PULLED OVER TO SEE WHAT WAS HAPPENING AND TO MY SURPRISE THE FRONT FRAME ON THE PASSENGER SIDE THAT HOLDS UP THE ENGINE WAS BROKEN I THEN OPENED THE HOOD AND SAW THAT THE ENGINE WAS SITTING SIDEWAYS TOWARD THE PASSENGER SIDE. I LIMPED THE VAN HOME AND HAD MY MECHANIC LOOK AT IT AND HE SAID THAT IT WAS ON FIXABLE AND THEN I CALLED FIVE BODY SHOPS TO SEE IF THEY COULD FIX IT AND THEY SAID NO AND THAT MERCURY VILLAGERS WAS KNOWN TO DO THIS AND THAT THEY WERE RECALLED FOR THIS BEFORE. *TR

Incident: March 30, 2013 · Filed: June 2, 2013

MY 7 YEAR OLD DAUGHTER THOUGHT IT WOULD BE FUN TO SEE HOW MANY TIMES SHE COULD WRAP THE SHOULDER BELT AROUND HER NECK. I WAS UNAWARE AS I WAS GETTING MY OTHER CHILDREN BUCKLED IN. BEFORE WE WERE ABOUT TO LEAVE, I TURNED TO SEE IF SHE TOO WAS BUCKLED IN AND FOUND HER USING HER FINGERS BETWEEN HER NECK AND THE BELT TO TRY TO FREE HERSELF AS THE SLACK HAD BEEN PULLED BACK IN. WE IMMEDIATELY GOT SOME SCISSORS TO CUT THE BELT TO LET HER FREE. THE POTENTIAL FOR SOME OTHER KID DOING THIS AND NOT HAVING ANYONE OR ANYTHING AROUND TO HELP MAKES ME NERVOUS. BIZARRE, I KNOW, BUT KIDS COME UP WITH RIDICULOUS STUFF ALL THE TIME. *TR

Incident: November 21, 2011 · Filed: December 9, 2011

TL* THE CONTACT OWNS A 1997 MERCURY VILLAGER. THE CONTACT STATED THAT THE ENGINE WAS STARTED IN COLD WEATHER, THE VEHICLE WOULD EXHIBIT AN ABNORMALLY STRONG GASOLINE ODOR. THE VEHICLE WAS TAKEN TO A MECHANIC WHO ADVISED THAT THERE WERE NO VISIBLE FUEL LEAKAGES BUT THE CANISTER AND THE CONNECTED HOSES WERE FAULTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THERE WERE NO RECALLS FOR THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 155,000.

Incident: May 9, 2009 · Filed: January 6, 2011

DRIVER REPORTS HE MUST HAVE HAD HIS FOOT ON THE BRAKE AND ACCELERATOR AT THE SAME TIME (SEMI-PANIC BRAKE APPLICATION). POLICE REPORT STATES "TIRE MARKS" ON THE (DRY) PAVEMENT. ONE DOES NOT PRODUCE "TIRE MARKS" ON DRY PAVEMENT (NO TURNING INVOLVED) WITHOUT BRAKE APPLICATION. DRIVER HAD EPISODE OF MICROSLEEP: WHEN ALERTED BY THE EVENT TAKING PLACE, HE COULD NOT GET THE VEHICLE STOPPED IN TIME TO PREVENT HITTING AND FATALLY INJURING A PEDESTRIAN. UPON EXAMINATION OF ACCIDENT VEHICLE, INSPECTOR DISCOVERED UNUSUAL ARCHED ACCELERATOR PEDAL DESIGN WHEREIN THE BRAKE PEDAL WAS LOCATED ONLY 1 5/8 INCH FROM THE ARCHED ACCELERATOR PEDAL ALLOWING BRAKE APPLICATION AND ACCELERATION CONCURRENTLY IF CERTAIN CONDITIONS PREVAIL. EXAMINATION DEMONSTRATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE PEDAL WENT SUBSTANTIALLY BELOW THE ACCELERATOR PEDAL. FURTHERMORE, WITH THE 4 5/8 INCH WIDE BOOT THE DRIVER (AND INSPECTOR) WORE, IT WAS EASY TO ACCIDENTALLY CATCH THE EDGE OF THE ACCELERATOR PEDAL, CONSEQUENTLY ENABLING THE USER TO ACCIDENTALLY DEPRESS THE ACCELERATOR AND BRAKE PEDAL (UNDER CERTAIN CONDITIONS) AT THE SAME TIME. *TR

Incident: July 17, 2010 · Filed: July 30, 2010

HEADREST GUIDES ARE NO LONGER AVAILABLE FROM MANUFACTURER (FORD OR NISSAN). THE GUIDE ITSELF IS A CHEAPLY BUILT PLASTIC SLEEVE WHICH BREAKS EASILY (I'VE BEEN THROUGH SEVERAL IN MY NINE YEARS OF OWNERSHIP). UNFORTUNATELY, THE HEADREST CANNOT BE SECURED TO THE SEAT WITHOUT THEM!! *TR

Incident: May 1, 2008 · Filed: July 14, 2008

TL*THE CONTACT OWNS A 1997 MERCURY VILLAGER. THE CONTACT SMELLS GASOLINE AFTER THE VEHICLE HAS BEEN DRIVEN OR WHILE IT IS IDLING. NO FUEL HAS BEEN FOUND ON THE GROUND AFTER THE VEHICLE WAS MOVED. NHTSA CAMPAIGN ID NUMBERS 96V203000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: MOUNTING) AND 00V419002 (FUEL SYSTEM, GASOLINE:STORAGE: TANK ASSEMBLY) WERE REFERENCED; HOWEVER, THE CONTACT WAS INFORMED THAT THERE WAS NO LONGER A SAFETY RECALL. THE CURRENT MILEAGE WAS 69,000 AND FAILURE MILEAGE WAS 68,000.

Incident: August 15, 2007 · Filed: November 7, 2007

TL*THE CONTACT OWNS A 1997 MERCURY VILLAGER. THE CONTACT STATED THAT EVERY TIME HE FILLS UP HIS GAS TANK AND PARKS THE VEHICLE, FUEL LEAKS OUT FROM UNDERNEATH. HE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE VENT HOSE FOR A SERVICE CHARGE BECAUSE IT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V419002 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE CURRENT AND FAILURE MILEAGES WERE 106,108. RECALL# 00V419002 UPDATED 11/26/07. *JB

Incident: January 8, 2007 · Filed: January 24, 2007

DRIVING MY '97 MERCURY VILLAGER INTO A COMMERCIAL DRIVEWAY AT ABOUT 3 MPH, BOTH AIR BAGS DEPLOYED UPON GOING OVER A SLIGHT BUMP. *NM

Incident: March 23, 2006 · Filed: March 27, 2006

OUR CUSTOMERS 1997 MERCURY VILLAGER VAN CAUGHT FIRE WHILE DRIVING IN THE CITY. WONDER IF THIS COULD BE RELATED TO THE NISSAN MAXIMA RECALL FOR ALTERNATOR FIRES? I HAVE SEEN 3 MAXIMA ALTERNATORS BURN AND WE ARE NOT EVEN A NISSAN DEALER. *JB

Incident: March 14, 2005 · Filed: March 15, 2005

I HAD NOTICED THAT WHEN I FILLED GAS TANK THERE WAS A STRONG ODOR OF GASOLINE INSIDE VEHICLE FOR SEVERAL DAYS. I HAD THE VEHICLE CHECKED BY THE SHOP THAT DOES MY OIL CHANGES AND THEY STATED THAT IT WAS THE FILLER HOSE AND IT SHOULD BE COVERED UNDER A RECALL. THE LOCAL DEALERSHIP STATES THAT SINCE THE REPAIR WAS MADE UNDER THE RECALL IN 2002 THAT IT WAS NOT COVERED AGAIN. REPAIR PART WAS APPARENTLY DEFECTIVE. THE REPAIR COST WILL BE $150.00.*AK