NHTSA vehicle safety data

2020 Keystone Montana Recalls & Complaints

The 2020 Keystone Montana has 1 NHTSA recall campaign and 3 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Keystone dealer.

NHTSA recall and complaint data for the 2020 Keystone Montana. Recall data is refreshed daily from NHTSA.

2020 Keystone Montana owner complaints

Owners have filed 3 complaints with NHTSA about the 2020 Keystone Montana, describing incidents dated February 18, 2021 to May 1, 2024.

Most-cited components

Equipment 1 complaint
Structure 1 complaint
Visibility/Wiper 1 complaint

Newest complaints

ODI #11633344 · Filed December 31, 2024
2020 Montana 3780 RL 5th wheel June 2024 Fiberglass 18 inch crack pass sidewall front cap Talked with Keystone they set me up with local dealer in July, in Sept they approved repair for frame flex. October 2024 after repair service team had completed repair and was moving it with Forklift, and…
ODI #11432471 · Filed September 10, 2021
The contact owns a 2020 Keystone Montana hauled by a 2016 Ford F-150. The contact noticed that the Lippert Fifth Wheel pin box that was connected to the vehicles was fractured. The contact mentioned that the pin box was damaging the bottom of the trailer and the contact was unable to remove the…
ODI #11420113 · Filed June 8, 2021
The contact owns a 2020 Keystone Montana RV. The contact stated while driving 65 mph, the window glass panel detached causing one of the driver side windows to collapse didn't realize it was gone until vehicle was pulled over to the road side. The contact stated there was no warning light…

Read all 3 complaints

Frameless Window Glass Panels May Detach

NHTSA #20V351000 · Visibility — Glass, Side/Rear · NHTSA notice

Reported June 12, 2020 · Keystone RV Company

Potentially affected: 428 vehicles

Repair completion: 86.1% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Keystone campaign 20-375 · Owners notified July 24, 2020

Defect description

Keystone RV Company (Keystone) is recalling certain 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. The adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.

Safety consequence

If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.

Manufacturer remedy

Keystone will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began July 24, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-375.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

try.vin has no NCAP crash-test rating on file for the 2020 Keystone Montana. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

3 owner complaints have been filed with NHTSA for the 2020 Keystone Montana.

Structure

ODI #11633344

Incident: May 1, 2024 · Filed: December 31, 2024

2020 Montana 3780 RL 5th wheel June 2024 Fiberglass 18 inch crack pass sidewall front cap Talked with Keystone they set me up with local dealer in July, in Sept they approved repair for frame flex. October 2024 after repair service team had completed repair and was moving it with Forklift, and another cracked formed in another spot as of Dec 31 2024 still not completed

Equipment

ODI #11432471

Incident: September 6, 2021 · Filed: September 10, 2021

The contact owns a 2020 Keystone Montana hauled by a 2016 Ford F-150. The contact noticed that the Lippert Fifth Wheel pin box that was connected to the vehicles was fractured. The contact mentioned that the pin box was damaging the bottom of the trailer and the contact was unable to remove the trailer. The vehicle was not taken to a dealer. The failure was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.

Visibility

ODI #11420113

Incident: February 18, 2021 · Filed: June 8, 2021

The contact owns a 2020 Keystone Montana RV. The contact stated while driving 65 mph, the window glass panel detached causing one of the driver side windows to collapse didn't realize it was gone until vehicle was pulled over to the road side. The contact stated there was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with the window needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 20V351000 (Visibility). The manufacturer had been informed of the failure and informed the contact that the RV was not included in the recall but would replace the window. The failure mileage was unknown.

Other Keystone Montana model years

Check your 2020 Keystone Montana VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Keystone Montana at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

Check a Keystone VIN