NHTSA Office of Defects Investigation
Recall Query RQ24-010: Inadvertent Door Opening
- Closed
NHTSA's Office of Defects Investigation opened Recall Query RQ24-010 on May 16, 2024 and closed it on November 4, 2024. NHTSA's investigations file lists the 2021–2023 Volkswagen ID.4 for it.
Updated daily from NHTSA's investigations file
Key facts
- NHTSA number
- RQ24-010 (also written RQ24010)
- Investigation type
- Recall Query An investigation into whether an existing recall covers the right vehicles or whether its remedy works, run much like a Preliminary Evaluation.
- Status
- Closed November 4, 2024
- Opened
- Closed
- Vehicle or equipment manufacturer
- Volkswagen Group of America, Inc.
- Component
- Latches/Locks/Linkages — Doors — Latch
- Vehicles and equipment
- 2021–2023 Volkswagen ID.4
A recall appears here only when NHTSA's investigations file links one to the investigation; NHTSA's summary or record can name others.
NHTSA's summary
As NHTSA's Office of Defects Investigation wrote it for Recall Query RQ24-010.
try.vin does not copy NHTSA's investigation documents; NHTSA's investigation record lists the ones NHTSA has published.
On May 16, 2024, the Office of Defects Investigations (ODI) opened Recall Query (RQ) RQ24010 to investigate the remedy and scope of recalls 23V-213 and 23V-312. The affected vehicles by these recalls included model years (MY) 2021 through 2023 Volkswagen ID.4 vehicles. ODI received reports of the vehicle’s doors opening while the vehicle was in motion post recall remedy. ODI, also, received similar allegations on vehicles that were outside the scope of the recalls. Volkswagen issued recall 23V-213 on March 29, 2023, and recall 23V-213 on May 03, 2023. These recalls addressed the defect of water ingress into the circuit board assembly of the door handle. Water ingress can cause communication issues between the door handle and the door control until. This malfunction resulted in the vehicle door inadvertently opening while the vehicle was in motion. Over the course of the investigation, ODI received 17 unique VIN VOQ complaints of the vehicle doors opening while the vehicle was in motion occurring either post recall remedy or on a vehicle that was outside the recall scope. Volkswagen submitted 190 unique VIN complaints reporting the same circumstances. On September 4, 2024, Volkswagen submitted recall 24V-651 to address the issue of inadvertent opening of the door while the vehicle is in motion. The scope of this recall expands the affected vehicles to include all MY2021-2024 Volkswagen ID.4 models, including those remedied under the subject recalls. The recall remedy consists of replacement of the door handle assembly on all four doors as well as a software update. The software update is performed to update the door handle parameters. The new door handle will have the membrane relocated to the back of the handle to avoid standing water within the handle. Also, a protective coating will be on the front and back of the circuit board to avoid direct moisture formation. In view of the action being taken by Volkswagen, Recall 24V-651, ODI is closing this Recall Query. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Vehicles and equipment listed for this investigation
NHTSA's investigations file lists these vehicles and equipment for Recall Query RQ24-010. A listed model year means only that an investigation names it; it says nothing about any particular vehicle. Model years with a try.vin recall page link to that page's NHTSA investigations section.
Volkswagen
All Volkswagen recallsWhat an NHTSA investigation is
NHTSA's Office of Defects Investigation (ODI) looks into possible safety defects in vehicles and equipment, often after owner complaints. An investigation usually starts as a Preliminary Evaluation, or as a Recall Query when it concerns whether an existing recall covers the right vehicles or fixes the problem, and ODI can upgrade it to a more detailed Engineering Analysis. A Defect Petition asks NHTSA to open an investigation, and Audit and Equipment Queries are administrative investigations into whether companies complied with federal vehicle safety requirements, such as reporting, recall and certification rules.
An open investigation is not a finding that a safety defect exists, and NHTSA can close one without a recall.
To see whether a specific vehicle has an open recall, enter its VIN at nhtsa.gov/recalls.
Volkswagen VIN check: decode a VIN to see its year, make and model.
Sources
NHTSA's investigation record for RQ24-010
Investigation details come from NHTSA's investigations file, which try.vin imports once a day. The investigation types are described from the U.S. Department of Transportation Inspector General's May 2023 report on NHTSA's Office of Defects Investigation, NHTSA's petition rules (49 CFR Parts 552 and 557) and NHTSA's Office of Defects Investigation procedures. How try.vin reads NHTSA investigations.