NHTSA campaign 25V472000 · Manufacturer campaign 20C
Jeep Recall 25V-472: Head Restraints May Not Lock/FMVSS 202
NHTSA recall 25V472000 (Manufacturer campaign 20C) was reported by Chrysler (FCA US, LLC) on July 17, 2025, with 121,398 vehicles potentially affected (per NHTSA). NHTSA's record lists the Jeep Grand Cherokee and Jeep Grand Cherokee L for model years 2023–2024. Owners were notified on September 5, 2025, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 25V472000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Jeep VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 25V472000 (also written 25V-472 or 25V472)
- Filed by
- Chrysler (FCA US, LLC)
- Manufacturer campaign number
- 20C
- Report received
- Potentially affected
- 121,398 vehicles (per NHTSA)
- Component
- Seats — Mid/Rear Assembly — Head Restraint
- Owners notified
- Safety standard
- FMVSS 202
Repair completion: 60.65% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 25V472000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Jeep
Jeep Grand Cherokee
Jeep Grand Cherokee L
NHTSA's recall notice
As NHTSA's recall record states it for campaign 25V472000.
Defect description
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Safety consequence
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Manufacturer remedy
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Sources
Official NHTSA notice for recall 25V472000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.