NHTSA campaign 24V031000 · Ford campaign 24S02
Ford Recall 24V-031: Exterior A-Pillar Trim May Detach
- Recall influenced by NHTSA's Office of Defects Investigation
NHTSA recall 24V031000 (Ford campaign 24S02) was reported by Ford Motor Company on January 19, 2024, with 1,889,110 vehicles potentially affected (per NHTSA). NHTSA's record lists the Ford Explorer for model years 2011–2019. Owners were notified on July 18, 2024, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 24V031000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Ford VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 24V031000 (also written 24V-031 or 24V031)
- Filed by
- Ford Motor Company
- Ford campaign number
- 24S02
- Report received
- Potentially affected
- 1,889,110 vehicles (per NHTSA)
- Component
- Structure — Body — Roof and Pillars
- Owners notified
Repair completion: 20.84% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 24V031000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
NHTSA's recall notice
As NHTSA's recall record states it for campaign 24V031000.
Defect description
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Safety consequence
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Manufacturer remedy
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Sources
Official NHTSA notice for recall 24V031000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.