NHTSA campaign 23V724000 · Kia campaign SC287
Kia Recall 23V-724: Unintended Movement Due to Damaged Park Mechanism
- Recall influenced by NHTSA's Office of Defects Investigation
NHTSA recall 23V724000 (Kia campaign SC287) was reported by Kia America, Inc. on October 26, 2023, with 6,262 vehicles potentially affected (per NHTSA). NHTSA's record lists the Kia Soul EV for model years 2015–2019. Owners were notified on December 21, 2023, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 23V724000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Kia VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 23V724000 (also written 23V-724 or 23V724)
- Filed by
- Kia America, Inc.
- Kia campaign number
- SC287
- Report received
- Potentially affected
- 6,262 vehicles (per NHTSA)
- Component
- Power Train — Automatic Transmission — Gear Position Indication (PRNDL)
- Owners notified
Repair completion: 62.68% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 23V724000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
NHTSA's recall notice
As NHTSA's recall record states it for campaign 23V724000.
Defect description
Kia America, Inc. (KIA) is recalling certain 2015-2019 Soul EV vehicles. The parking mechanism may be damaged, which can result in unintended vehicle movement when the gear shift lever is in the Park 'P' position and the parking brake is not applied while the vehicle is powered on.
Safety consequence
Unintended vehicle movement can increase the risk of a crash.
Manufacturer remedy
Dealers will update the electronic control unit software, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC287. This recall expands and replaces recall number 20V-389. Vehicles previously repaired under 20V-389 will need to have the new remedy completed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Sources
Official NHTSA notice for recall 23V724000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.