NHTSA campaign 21V774000 · Nissan campaign R21B4, R21B5

Infiniti and Nissan Recall 21V-774: HPCM Software May Cause Loss of Drive Power

NHTSA recall 21V774000 (Nissan campaign R21B4, R21B5) was reported by Nissan North America, Inc. on October 4, 2021, with 7,634 vehicles potentially affected (per NHTSA). NHTSA's record lists the Infiniti QX60 Hybrid, Nissan Murano Hybrid and Nissan Pathfinder Hybrid for model years 2014–2017. Owners were notified on March 31, 2022, per NHTSA.

Updated daily from NHTSA's recall files

Is my vehicle included?

This page lists, by model year, the vehicles NHTSA's recall record names for campaign 21V774000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.

To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.

Free VIN check: decode a VIN to see its year, make and model.

Key facts

NHTSA campaign: 21V774000 (also written 21V-774 or 21V774)
Filed by: Nissan North America, Inc.
Nissan campaign number: R21B4, R21B5
Report received: October 4, 2021
Potentially affected: 7,634 vehicles (per NHTSA)
Component: Engine and Engine Cooling — Engine — Engine Control Module (ECU/ECM) — Software
Owners notified: March 31, 2022

Repair completion: 68.72% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)

NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.

Vehicles listed for this recall

NHTSA's recall record lists these vehicles for recall 21V774000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.

Infiniti

Infiniti QX60 Hybrid
- 2014, 2015, 2016, 2017

All Infiniti recalls

Nissan

Nissan Murano Hybrid
- 2015, 2016
Nissan Pathfinder Hybrid
- 2014, 2015

All Nissan recalls

NHTSA's recall notice

As NHTSA's recall record states it for campaign 21V774000.

Defect description

Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.

Safety consequence

A loss of drive power increases the risk of a crash.

Manufacturer remedy

Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Sources

Official NHTSA notice for recall 21V774000

Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.