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NHTSA campaign 19V787000 · Manufacturer campaign 2019120008

Mercedes Benz Recall 19V-787: Inaccurate Vehicle Location for Emergency Services

NHTSA recall 19V787000 (Manufacturer campaign 2019120008) was reported by Mercedes-Benz USA, LLC. on November 1, 2019, with 24,226 vehicles potentially affected (per NHTSA). NHTSA's record lists the Mercedes Benz C 300, Mercedes Benz AMG C63, Mercedes Benz CLS 550 and more for model years 2013–2017. Owners were notified on December 23, 2019, per NHTSA.

Updated daily from NHTSA's recall files

Is my vehicle included?

This page lists, by model year, the vehicles NHTSA's recall record names for campaign 19V787000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.

To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.

Mercedes Benz VIN check: decode a VIN to see its year, make and model.

Key facts

NHTSA campaign
19V787000 (also written 19V-787 or 19V787)
Filed by
Mercedes-Benz USA, LLC.
Manufacturer campaign number
2019120008
Report received
Potentially affected
24,226 vehicles (per NHTSA)
Component
Communication
Owners notified

Repair completion: 78.4% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)

NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.

Vehicles listed for this recall

NHTSA's recall record lists these vehicles for recall 19V787000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.

Mercedes Benz

  • Mercedes Benz AMG C63

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG C63 S

    • 2015, 2016, 2017 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG CLA45

    • 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG E63 S

    • 2013, 2014, 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG G65

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG GLA45

    • 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG GLE63

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG GLS63

    • 2017 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG GT

    • 2017 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG GT S

    • 2016, 2017 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG ML63

    • 2013, 2014, 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG S65

    • 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG SL63

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz AMG SLK55

    • 2013 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)
    • 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz B-Class Electric

    • 2014, 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz B 250E

    • 2014, 2015
    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz C250

    • 2013, 2014, 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz C 300

  • Mercedes Benz C350

    • 2013, 2014, 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz C 350 E

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz C400

    • 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz C450

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz CLA 250

    • 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz CLS63

    • 2013, 2014 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz CLS 63S

    • 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz CLS 400

    • 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz CLS 550

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz E63

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz E250

    • 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz E 350

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz E 400

    • 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz E400 Hybrid

    • 2013, 2014, 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz E550

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz G63

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz G 550

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GL63

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GL350

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GL450

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GL550

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GLA 250

    • 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GLC 300

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GLE63S

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GLE300D

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GLE 350

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GLE 400

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GLE 450

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GLE 550 E

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GLK250

    • 2013, 2014, 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GLK350

    • 2013, 2014, 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GLS450

    • 2017 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz GLS 550

    • 2017 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz ML250

    • 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz ML350

    • 2013, 2014, 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz ML400

    • 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz ML550

    • 2013, 2014 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz S63

    • 2014, 2015, 2016, 2017 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz S550

    • 2014, 2015, 2016, 2017 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz S550 4Matic

    • 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz S550E

    • 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz S600

    • 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz SL63

    • 2013, 2014, 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz SL65

    • 2013, 2014, 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz SL400

    • 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz SL 550

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz SLK55

    • 2014 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz SLK55 AMG

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz SLK250

    • 2013, 2014, 2015 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz SLK300

    • 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)

  • Mercedes Benz SLK350

    • 2013, 2014, 2015, 2016 · Vehicles built January 20, 2012 – October 6, 2016 (per NHTSA)
All Mercedes Benz recalls

NHTSA's recall notice

As NHTSA's recall record states it for campaign 19V787000.

Defect description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Safety consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Manufacturer remedy

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Sources

Official NHTSA notice for recall 19V787000

Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.