2023 Volkswagen Tiguan Recalls, Ratings & Complaints

Incident: October 20, 2026 · Filed: October 27, 2026

**Subject: Vehicle Safety Complaint – 2023 Volkswagen Tiguan R-Line – Front Camera, Adaptive Cruise Control, and Lane Assist Malfunction** **Vehicle:** 2023 Volkswagen Tiguan R-Line **Manufacturer:** Volkswagen **Date Purchased:** July 27, 2026 **Approximate Mileage at Warranty Contact:** 29,075 **Affected Components:** Front Camera, Adaptive Cruise Control (ACC), Lane Assist, and Associated Wiring I am submitting a vehicle safety complaint regarding the malfunction of the front camera and driver-assistance systems on my 2023 Volkswagen Tiguan R-Line. While driving, my vehicle unexpectedly emitted a loud warning beep, and the dashboard displayed messages indicating that Adaptive Cruise Control (ACC) and Lane Assist were deactivated. Both systems stopped functioning. Although the vehicle continued to drive normally, the sudden loss of these driver-assistance functions was concerning, particularly because they are designed to assist the driver during normal vehicle operation. After experiencing these warnings, I took my vehicle to Brandon Tomes Volkswagen for diagnosis. During the inspection, the Volkswagen technician identified evidence suggesting previous work or disturbance involving the front camera assembly. The technician noted that the mounting bolts differed from the expected hardware. Volkswagen documented the inspection through a technician's video and provided a repair estimate totaling $1,610.92, including replacement of the front bumper harness and a 360-degree camera calibration check. I purchased the vehicle used from Carvana on July 27, 2026. When I contacted Carvana regarding the malfunction, its representative acknowledged that its pre-sale inspection records showed the rear camera passed inspection but contained no specific record of the front camera being checked. I also contacted SilverRock, the vehicle's warranty provider, and reported that the front camera was not working and was affecting Lane Assist. At the time, the vehicle had

Incident: September 22, 2026 · Filed: October 26, 2026

The F5 module has gone out on this vehicle after the most recent OTA update. Vehicle cameras, navigation system or any other infotainment systems do not work. I have taken this vehicle to a volkswagon dealer and am told since my car is no longer under warranty I will be responsible for the very costly replacement of this module. The replacement part has been on order since late September 2026 and the dealership cannot give me an eta for the part. In doing research this appears to be a worldwide issue with the replacement module on indefinite backorder. Not having cameras or a navigation system is big safety concern for me and my family.

Incident: August 1, 2026 · Filed: October 18, 2026

My 2023 Volkswagen Tiguan has recurring oil consumption and an inoperative infotainment head unit. The engine requires approximately one additional quart of oil every 2,000 miles between oil changes. This requires repeated monitoring and oil additions. The cause of the oil loss or consumption has not been confirmed. The infotainment screen remains black. It briefly lights up or attempts to start, but does not successfully boot and remains unusable. This is a recurring problem. If accurate: The rearview camera image also does not display when reversing, limiting visibility behind the vehicle. The oil consumption was first noticed as soon as we bought the vehicle new, and reported a couple times at the dealership we purchased from, who then stated it was normal. The head unit problem began around 60,000 miles, around 8/2026.

Incident: October 8, 2026 · Filed: October 10, 2026

The infotainment screen went black and does not appear to work. I had tried the method of hard resetting the system and it did not work. I went to get it check at the dealer and it was not able to get fixed. This is a safety hazard as the screen was not able to display the use of the rear camera increasing a risk of a crash. The screen also acts as an aid for the driver which becomes a risk when the display no longer works.This has only occurred once before and fixed on its own. This had unexpectedly happened.

Incident: September 28, 2026 · Filed: September 30, 2026

The infotainment center in my 2023 VW Tiguan SE has completely died. With this failure, the reverse camera no longer activates or functions whatsoever. I am unable to access any of the features of the car that are adjusted via the infotainment center. I have contacted both the manufacturer and dealer, but there are no recalls on this year of vehicle, only the newer years. It is available for inspection. There was no indication of an issue before this failure occured and it still remains unusable after various attempts to resolve the issue per online recommendations. I cannot see behind me as the car has various blind spots now.

Incident: September 1, 2026 · Filed: September 25, 2026

The vehicles back up camera system crashes and restarts until it ultimately stops working completely. The part (3G5035842J) specified by the dealer to repair the issue is not available for up to 2 months because it is on national back order.

Incident: November 1, 2023 · Filed: September 21, 2026

The contact owns a 2023 Volkswagen Tiguan. The contact stated that while driving and accelerating, the vehicle hesitated while moving forward. The vehicle jerked while accelerating. The vehicle was taken to a local dealer where it was diagnosed; however, the vehicle was not repaired. The contact was advised that the failure was not duplicated. The manufacturer was not notified of the failure. The failure mileage was 100.

Incident: September 21, 2026 · Filed: September 21, 2026

All side airbags deployed without crashing

Incident: May 16, 2026 · Filed: September 16, 2026

My VW Tiguan 2023 has a systematic problem on the Emergency Call function. The car has the module replaced twice within couple of months. Recently, it has failed by the 3rd time. You can find attached: - VW App showing an active problem with the emergency call function - A WV service invoice from 05/16/26, stating the first replacement of the SOS communication module - A WV service invoice from 07/24/26, stating the second replacement of the SOS communication module Currently, the module is failed (as shown on the App screenshot) and it is the 3rd time this has happened.

Incident: September 14, 2026 · Filed: September 15, 2026

On September 14, 2026, my 2023 Volkswagen Tiguan SEL R-Line experienced a sudden electronic/system failure while the vehicle was in use. The infotainment system entered a continuous reboot cycle and subsequently displayed a black screen. At approximately the same time, the SOS/emergency-call indicator illuminated red and the vehicle/app reported “Emergency call function limited! Service vehicle.” Multiple vehicle functions then became unavailable, including Front Assist/automatic emergency braking, cruise control, navigation, compass, and Dynamic Road Sign Display. The instrument cluster displayed active warnings, and the Dynamic Road Sign Display fault generated a loud warning chime approximately every 30 seconds while driving. The repeated audible warning was significantly distracting. Attempts to restart the infotainment system and completely power-cycle the affected systems did not restore normal operation. Disconnecting and reconnecting the 12-volt battery also did not correct the original failure. The vehicle was subsequently taken to an authorized Volkswagen dealership for diagnosis. I am reporting this because the failure was not limited to entertainment or convenience equipment. The electronic failure coincided with loss of multiple driver-assistance functions, including Front Assist/automatic emergency braking, as well as loss of the vehicle’s SOS/emergency-call capability. The repeated warning chimes also created an additional distraction while operating the vehicle. The vehicle is currently at an authorized Volkswagen dealership awaiting diagnosis/repair. Volkswagen Customer CARE case 07734827 has been opened regarding the incident.