2021 Toyota Sienna Hybrid Recalls, Ratings & Complaints

Incident: October 7, 2026 · Filed: October 9, 2026

This is a supplemental correction to my NHTSA complaint #XXX (2021 Toyota Sienna Hybrid, VIN [XXX]). The description of the brake defect itself is unchanged; I am correcting the service-history details. First dealer visit: the correct date is XXX, at approximately 41,192 miles, Repair Order #XXX, at Checkered Flag Toyota of [XXX]. I reported that when braking downhill, the vehicle seemed to speed up rather than slow down, as if something were pushing it forward. The service record states "No Work Performed – Customer Requested Return of Vehicle." No diagnosis or corrective action for the braking concern is documented. Second dealer visit: the visit spanned XXX, at approximately 55,637 miles, Repair Order #XXX, at the same dealership. I reported the vehicle lurching forward when attempting to stop and engine RPM increasing when the vehicle should have been slowing down. The technician's notes indicate the technician felt a small lurch when braking and noted an RPM abnormality — the concern was partially reproduced, not entirely unreproducible as my original complaint stated. The dealer reprogrammed the Brake ECU under Toyota TSB T-SB-0047-24. The problem returned a few months later and has continued intermittently since. I request that this correction be attached to complaint #11770036. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: October 7, 2026 · Filed: October 9, 2026

I purchased my 2021 Toyota Sienna Hybrid new in March 2021. For several years I have had an intermittent braking problem: when I apply the brakes, especially while slowing down or driving downhill, the vehicle sometimes lurches or feels like it suddenly accelerates forward instead of slowing. I must press the brake pedal again to stop. This happens without warning and is frightening, especially with my children in the car. I first reported this to a Toyota dealer on 10/10/2023 at about 41,192 miles, and again on 7/11/2024 at about 55,637 miles. On the second visit the dealer reprogrammed the Brake ECU under TSB T-SB-0047-24. The technician could not reproduce my exact concern but said the bulletin described a similar condition. The problem has returned despite the update. Online owner forums show other Sienna owners with very similar braking complaints; some paid for repairs themselves, others sold their vehicles over safety concerns. I have seen claims that too few complaints have been filed to trigger a recall, though I cannot verify that. What concerns me is that Toyota issued a TSB for a similar condition, yet the problem persists. I have owned this vehicle since new and reported the problem multiple times. I have dealer service records from both 2023 and 2024. I ask NHTSA to investigate whether this is a widespread safety defect and whether a recall is needed before someone is seriously hurt.

Incident: September 15, 2026 · Filed: September 15, 2026

The front passenger door lock actuator does not work properly causing the door to stay locked or unlocked despite attempts to change the door lock through the internal power locking system or remote key. This presents a safety issue in that it requires a manual lock/unlocking of the door should an emergency situation arise and expeditious ingress or egress from the vehicle be required. The door actuator is presently working intermittently and appears likely to fail permanently in the near future.

Incident: February 1, 2026 · Filed: September 10, 2026

The rear power liftgate hinges on my 2021 Toyota Sienna failed structurally under normal, everyday operation. The power liftgate motor and struts appear to exert uneven or excessive pressure on the rear hatch assembly, causing the metal hinges to crack. Before the failure, we noticed a loud popping/grinding sound when opening the hatch, which quickly progressed to the liftgate binding and misaligning. This is a severe safety hazard because the structural failure prevents the heavy rear hatch from closing or latching securely, creating a risk that it could fly open while driving, dropping cargo onto the roadway or exposing passengers. It also creates a risk of the heavy door falling unexpectedly on someone loading the vehicle. The vehicle had to be taken to a dealership body shop for structural repairs due to the cracked metal, costing me over $1,500 out of pocket. Toyota has not issued a recall or good faith reimbursment for this known design defect.

Filed: September 5, 2026

brake sleeps sometime when i press brake pedal i took car to dealer once,they said need time i did not have much time took another time, they reseted system still... my warranty is over now. rear seat,make shake noise and check rear seat sign on dealer can't find problem. did not do anything since new car. i do not know any other 2021 sienna drivers have same problem.

Incident: August 17, 2026 · Filed: September 2, 2026

My liftgate has been making loud noises upon closing. The dealership checked it and diagnosed that the trunk door is mis-aligned, leaving a gap so that the door WOULD NOT SECURELY CLOSE. I was referred to the body shop to have the shocks and hinges changed. Further discussions mentioned this was a common problem with the Toyota RAV-4 where the hydraulics fail causing a bad alignment therefore affecting the hinges. Although my vehicle is a Toyota SIENNA, I had asked if this was caused by mishandling on my part (ie, slamming/ forcing the door or stuffing the cargo) but the technician mentioned that there was nothing I could have done to prevent it nor done to have caused the hydraulics to fail or go bad. There were no lamps or alerts that warned me of the problem other than the "scraping noise" upon closing that was getting louder ever since. The problem had been assessed and confirmed by the body shop.

Filed: September 2, 2026

The electronic driver's seat motor and track assembly failed completely on my 2021 Toyota Sienna (VIN: [XXX]) at less than 18,000 miles. The seat is permanently seized in a fixed position. This creates an immediate safety and crash-protection hazard, as drivers of different heights cannot safely adjust their distance from the steering wheel airbag or properly reach the pedals. Toyota corporate is refusing to repair this premature manufacturing defect on a known problematic seating system, leaving a severe safety risk unresolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: April 1, 2021 · Filed: August 27, 2026

SRS Airbag Malfunction, visit Dealer warning

Incident: July 22, 2026 · Filed: July 22, 2026

Vehicle safety SOS button is not functioning properly. When the SOS button is depressed in case of emergency, the vehicle notifies user at the emergency system is un operational. Toyota includes this for 10 years from the date purchase and my vehicle is a 2021 making this feature active till 2031. By having the SOS button nonfunctional occupants of the vehicle, which may rely on this feature may sustain injury or death by this feature not operating correctly in the event of an accident.

Incident: February 11, 2026 · Filed: July 13, 2026

FAILURE: Blind spot monitor module failed due to a corroded internal electrical connector. The failure disabled both the Blind Spot Monitor (BSM) and Rear Cross-Traffic Alert (RCTA). Both remain inoperative. The failed component has not been replaced and is available for inspection. SAFETY RISK: Two active safety systems are disabled. The vehicle no longer warns of vehicles in the blind spot during lane changes, and no longer warns of cross traffic when backing out of parking spaces or driveways. WARNING LAMPS: Yes. Multiple warning lamps illuminated simultaneously in February 2026, including BSM and RCTA malfunction messages. No prior symptoms or gradual degradation. CONFIRMED BY DEALER: Yes. A Toyota dealer diagnosed the corroded connector as the cause. Repair quoted at approximately $2,500-$3,000. Repair not performed. INSPECTED BY MANUFACTURER: Diagnosed by a Toyota dealer. Goodwill assistance was requested from Toyota and declined, on the stated grounds that the vehicle had not been regularly serviced at a Toyota dealer. NOT A WEAR ITEM: A sealed electrical connector that corrodes to failure is a component defect. No step in the manufacturer's published maintenance schedule inspects, services, or protects this connector — no owner action could have prevented it, and service history has no bearing on a connector that no service procedure touches. Vehicle purchased new September 2021; failure occurred at approximately [XXX] of age. REQUEST: Request that ODI evaluate whether the BSM sensor and connector design used on this vehicle is inadequately sealed against moisture intrusion, resulting in premature failure of two active safety systems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)