NHTSA vehicle safety data
2024 New Flyer Xcelsior Recalls, Ratings & Complaints
The 2024 New Flyer Xcelsior has 1 NHTSA recall campaign and 0 owner complaints on file as of October 16, 2026. Recall repairs are usually free at an authorized New Flyer dealer.
NHTSA recall and complaint data for the 2024 New Flyer Xcelsior. Recall data is refreshed daily from NHTSA.
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
NHTSA #25V542000Reported August 22, 2025 · New Flyer of America, Inc.
Potentially affected: 2,354 vehicles
Defect description
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Safety consequence
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Manufacturer remedy
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Other New Flyer Xcelsior model years
Check your 2024 New Flyer Xcelsior VIN
Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your New Flyer Xcelsior at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.
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